Dollar Tree

I couldn't believe how the manager (Mary) treats customers, employees and vendors. I will no longer shop at this store due to her attitude. The workers seem to be afraid of her and don't smile. I wouldn't work there and feel threatened either. Someone needs to take a look into this matter. The store needs to have some attention as well seems to be on the cluttered side for being a new store.

As a associate, freight mananger, assistant manager, store manager.
When truck deliveries are comming to locations why dont the freight managers need to be there that is their title. Why does all the other staff have to get together and do the truck, why dont all staff get paid same dollar amount if they have to do truck when freight manager does not have to be there or does not want to be.
They wil give parttimers extra hours if the fulltime began to work over there 40 hrs. Without benefits & bonuses. The full timers get all the benefits & bonuses when the parttimes work is as equal. But due to they are partimers dollartree takes avantage of there parttime employees. This is why dollartree can never keep employees they do not want to offer nothing good to the hard working people.

Our store (06622) was a mess with previous manager. Since she's been gone, our merchandise manager is also our acting manager. She put a fire under us and turned this store around 100%. We have a great team now and we all busted out butts. She (Francisca Lara) was suppose to be our new manager. She was gone for 4 days due to a death in her family but left the store in good condition. Because the asst. mgr didn't pull her weight, the store took two steps back. Scott came in to inspect the store and was not happy so he took the position of manager away from Francisca. This is not right. She wasn't even in town. The asst mgr (Toni Fiero) was responsible for the store for those four days. This Scott person doesn't know what the hell he's doing. You're going to end up losing some of your best employees because of this man. We have met our sales and then some. We have our regular customers back and our store is 110% better because of Francisca Lara. You'd have to be a fool to take the manager position away from her. Why is she being treated this way? You can ask anyone about her and get positive feedback. She pushes us hard for a reason. She takes pride in our store and so do I. She should be offered the position back since she's the one who was merch manager and doing manager duties and working seven days a week with no days off. And how was she rewarded... The opportunity to be manager was taken away because the asst mgr could keep the store up. There was no bonus for holding down 2 positions and bring sales up. And now you want to give us a manager that only knows how to do the office part of being a manager and you want Francisca to train her? That's a slap in the face. If you're going to give us a different manager, at least make sure she knows how to run the whole show, not just the sitting down part. If anyone should have their position taken away, it should be Scott.

I purchased a cooking bag to cook my thanksgiving ham. I prepared the ham as I usually did.,
I put my ham in the dollar tree cooking bag as it was in the oven for 10 minutes it caught fire, and caused the inside of my over went into flames. My whole house became smokey. I am very lucky my oven was in the basement and stayed closed until I got my fire extinguisher and put out the fire. My ham was filled of plastic from the bag.

Store on Redmond circle road, Rome, Ga. no matter what time of day you go in, the store is absolutely nasty. Floors are filthy, boxes all over floor, shelves in total disarray. Employees on duty must not know how to keep a clean store, showing no pride at all. Where is the manager and district manager? I can see why they are short on help. I wouldn't work there knowing that I would have get it up to my standard of a clean and organized store

When I walked in store looked for carriage, not one to be found. Walked around and saw 5 if not more carriages had merchandise and boxes in all the carriages. I encountered the manager. William, I told him that all the carriages were filled. with merchandise, he started yelling at me that I was harassing him. I told him I was calling Corporate. He yelled at me that he will call Corporate. Heard him on the phone telling them that I harassing him and that the carriages he was using were all damaged. I went and tried the carriages and they all worked fine, I told him he was lying, he started shouting at me and the person on the phone that he wanted me removed from the store. He needs to be evaluated . He wanted to through me out. I am going to take this further. To the top

November 21st 2017
8pm-8:50
Manger Tony Lannari was following myself and two other people. Lannari harassed us.
The three of us walked into the food section of the store. Lannari was already working in the section upon us being there. Lannari was stocking shelves at the time. We walked past Lannari to view more products. Lannari approached us and asked if we needed help purchasing products. We replied no thank you. I had a conversation with one of the other employees (Megan Vance) in the same section because I went to school with her. After finishing the conversation with Vance, Lannari had commented "they are taking too long to decide." He said this to Vance. Shortly after making that comment Lannari approached us again "are you sure you guys are getting anything, do you need help?" We again replied with no thank you. After those comments we began feeling uncomfortable and decided to go to the section on the left to wait for Lannari to leave the food section so we could make a purchase. Lannari than followed us into the section. Geffy who was one of the three people said out loud "I feel uncomfortable." Lannari replied to Geffy saying "You should be." We decided to leave after this comment was made. Lannari followed the three of us to the store's entrance/ exist. As we approached the entrance/ exist of the store Lannari said "watch the door go off". Lannari also made ringing sounds to represent the alarms of the store going off. We left the store.
At 8:33 pm I called my parents to talk about this issue and they suggested to go back into the store and report him to the store. Myself and the other girl I was with went into the store at around 8:40pm to talk to Lannari. I approached Lannari saying "hi there I would like to speak to your Manger" Lannari replied "I am the manger" and walked away from me. He went to the front of the store where the cashiers were. A lady who was in the aisle I found him in commented about his behaviour as being "rude". I went to the front. After laughing at us, I asked Lannari "did you excuse me of stealing" Lannari replied "yes". I pulled out my debit card from my mitten. I said "I had money to pay" Lannari replied "if you had shown me that earlier I wouldn't had followed you". I asked Lannari for his stores information of who I can contact to report this issue to. During this time Lannari was scattered. Lannari was doing multiple things (helping Vance with register for example), he was laughing at us, he was smiling at the other 2 employes. Overall Lannari was making a joke of the situation. He as well made comments about how he accuses all teens in groups of stealing. During the interact Lannari tried to lie about events that happened because other guest were beginning to listen in on our conversation. When which my Geffy said "you are lying about what happened." Lannari told us to wait to write down his information. He grabbed a receipt from another customer and wrote down his first name. He did not write the store's phone number nor his last name. He gave the paper back to me. I looked over at the paper. Lannari replied "I'll give you my last name too." I replied "you're most likely the only Tony that works here so it's fine I don't have your last name." Lannari then grabbed the paper out of my hand. I responded "you're acting aggressive towards me." He chuckled at my comment, again acting like the situation was a joke. He gave me the paper. He did not say anything else and began to walk away. I thanked him for his time and left the store around 8:50pm. As we left he again laughed at us with the other two employees. I told Lannari "you should never treat people that way." Again he laughed."

Lannari judged us solely based on our appearances and mocked us. He bullied a 20, 18 and 16 year old out of the store. I understand people do steal from these locations and that workers do need to keep an eye on stealing. However, I work in customer service. If I were to have treated someone the way Lannari treated my friends and I, I would be removed from my work place. The comment Lannari made about accusing all teenagers in groups of stealing proves that I am not the only person to have experienced this type of harassment by Lannari. I told a couple off fiends about what I experienced and they knew exactly who I was talking about because they have done the same to them. Lannari mocked us. As an older gentleman who is at least twice all of our ages and a manger I would expect some form of respect. I felt absolutely disrespected. Not a single apology came from Tony Lannari for the false accusation Or the mockery made. He tried to make us feel guilty for being falsely accused. My friends and I did nothing wrong. We did not steal and we were just planning on buying a chocolate bar. As soon as I asked for a manger he walked away from me. I believe because of my age (18) he belittled me and tried to bully me. I felt as though I needed my own parents to come down to the store for Lannari to take me seriously. Lannari should not force people to prove they are paying when browsing. I've browsed at many stores. (the mall stores for example) and have never had the experience I've had with Lannari. By law unless a person is about to purchase a product at the cashier's desk, they have a right not to show their debit, debit, etc to staff. He tried to lie to us (the people who experienced his bully) about what happened. Tony Lannari showed overall what an awful example of an employee looks like.

She is very rude to fellow employees says things about other employees i was in your little falls mn location an the asst.manager was complaining about how none of the other employees do their damn jobs that nothing ever gets done unless she does it herself she was complaining about a male manager that hes not very useful hes lazy an should quit his job an the store would run much better without him there she complained about a female mamager along the same line of comments now when i go to the location i dont see her
I feel you should check out this spot before you loose us customers as well

My daughter visited dollartree in northgate shopping center Carson City Nevada on nov 17 around 10:-10:30 am. She had her 5 year old son with her and a small kid backpack because he has type one diabetes and needs his medicine and snacks at all times. She was told to leave her backpack upfront by an employee that she couldn't take it in her cart. Then was approached by security concerned there was a bomb in the backpack my daughter explained why she needed it with her and my grandson was scared with everything going on and they didn't care. She showed them what was in it. I'm very upset with this behavior from the employees and how this was handled.

I was in DOLLAR TREE #4537 on 11/19/17. The Company offered a 10% voucher in honor of customer appreciation day. Someone should have informed the employees of this event. When I reminded the cashier (J) she was extremely rude stating "this is the Dollar Store there are not discounts, everything is a dollar. Did you know that? I did not respond to her rudeness, clearly she was unaware of this promotion. She informed me that I could not use the coupon on my 1st order because she had already rang it up. I consider that very poor customer service, if you advertise something why cant the store honor the coupon. Then I had a 2nd order and I attempted to give her the coupon in advance, she said just hold, I did, she totaled the order and forgot to apply the coupon. She became agitated with me and stated "Oh now you want to give me the coupon" The manager was equally as rude. I will never patronize that location again. I don't care if I am spending #1.00 or $1, 000.00 I deserve better customer service especially on the so called customer appreciation day.

Hello.
To start I literally been calling every dollar tree within 25 miles of my home to find the paw patrol figurines for my sons 4th birthday party. Every store I called they were helpful and checked the store inventory for me, I was able to find 8 so far. I called the feasterville-trevose store which is in Pennsylvania and it's about 25 minute drive from my house. I spoke to an older sounding lady with a deeper voice she didn't give her name in her greeting. So her greeting was "dollar tree feasterville how can I help you." I told her my situation I live far and was wondering if she could see if they had any chase paw patrol toys in stock, if she had them in stock and could hold them for me I'd come right away to purchase them. She immediately got an attitude with me. She's like "uhhhhhh, I don't know." I said could you please check for me I don't want to pack my kids up and come if they don't have them. She goes "oh ur gonna have to call Back later I don't have time." I think customer service isn't her speciality. She definitely needs to be reprimanded. I am very upset with that stores customer service and I will let social media know.

I was in one of your stores today here in boise idaho store number 2686 at 973 east parkcenter boulevard I was in your store today your store is not stock the manager is an [censor] he's rude I caught him swearing at a customer called the called the woman a b[censor] and told her if she didn't shut her mouth that he was going to throw her out of the store and all she did is ask him if he was going to come up and help the girl but he refused to help his name is josh he's the manager there when somebody there actually put him in his place and punched him in the face we all made complaints he needs to be fired and he needs to find another job somewhere where he doesn't have to deal with customers he's the rudest person i've ever met somebody needs to do something about it I don't know who the manager is for this or if there is a district manager but he needs to be put in his place and somebody needs to tell him that he is wrong for what he does

On sunday, november 19, 2017 i had an advertisement, not in the form of a coupon, that stated on that day they were having a "customer service appreciation day and if you purchased $10 or more you would get 10% off your total purchase. I asked the cashier before he started to ring up my purchase, "everything is 10% off today right?" He responded "yes as long as your purchase it $10 or more, " so he knew in advance I had the advertisement with the 10% off. As he rang up my items, the total seemed more than it should with the 10% off. I had a budget of $19 to shop for my 82yr old grandmother who is home bound. The total was around $22 so I had him put back 2 items to bring a total of $19.26. I also had a second separate transaction to make and my 1 yr old daughter with me, who at this time was getting fussy. He gave me the receipt and he did not apply the 10% discount to any items/total. I asked him to refund the items give me the cash back that I just paid, and re-ring up the items and apply the 10% off the total. He was obviously new and needed help from manager. Manager was a white late 40s or 50s lady with dirty blond hair, balding spot in back of her head, no name tag or I'D. She argued with me said they don't do refunds. I explained this isn't a refund, it is a transaction that needed voided because the cashier made an error and did not give me the 10% discount. I told her I needed to give my grandmother her receipt showing she received the discount. She flat out refused to help and said I could use discount on my personal transaction but I wanted my grandmother on a limited income to have the discount. She said "I don't have time for you, and told the 4 other people in line to come to her register so she could get them checked out. Leaving her unrestrained employee left trying to deal with my issue. I did all the math and said instead, why don't you make it right by giving my grandmother 2 of the 4 packs of toilet paper for free, which would had been her savings for the 10% had the cashier done his job correctly the 1st time. She said "I'm not giving you anything for free. I want you to leave my [censor]ing store now. You can go to another dollar tree and purchase you're other [censor] [censor]" she said that to me in front of my 1 year old daughter. completely unacceptable on so many ways. So your so called manager at your 9491 e. Washington St Indianapolis, IN 46219 store had no idea what customer service or customer appreciation day is. She needs to be fired immediately for cussing out your paying customer and in front of my young child. I want my money back. I will never shop at the store again. I am posting this on Facebook and Google reviews and letting all my family and friends to never shop there again. This was the 1st time I have been out in public after my PTSD diagnosis and I had to call the crisis line when I left. I was insulted, disrespected and in front of my child and they still got my $19.26. I wish she had on proper name badge so I could go e you here name. But I was at that store from 7pm to 8pm on 11/19/17. Worst shopping experience ever.

I visited store#6257 today and was experienced horrible customer service from one of your employees. I know her name started with a the letter D(she was an older hispanic lady), and when I asked who l who's the manager, I was told but by another employee that she was. Anyways, first when I asked her where an item was in the store, she act like she didn't want to answer me, so I asked her again and she rudely told me where I could find the item. Second, there was a bit of a long line so she came up to check help check out. So I walked over to her line with my 4 items in hand, and her pushed my stuffed back and rudely said she was next in line and reached around my stuff and started ringing someone else up, so I went back to the previous line, and after she finished her line and saw I was still waiting in the other line, she just walked away. This is not the first time I've experienced rude behavior from particular employee, she always have a bad attitude and act like she hates her job. I was very surprised to know she was a manager, being that she should be an example to others. I live close to this dollar tree and I'm there often, however customer service plays a major factor in where I shop and spend my money. So I wanted to bring this problem to your attention because I know this isn't the Dollar Tree brand way of treating their customers.

Today I went to your store number 3261, I was told by a friend of your customer appreciation day, receiving 10% off of any purchase over $10. So I filled my basket and went to the check out, where I was told I would not be appreciated with 10% off because I didn't have a coupon, I asked for a manager and she too said I would not be appreciated today. So instead of my well over $75 dollar purchase, I spent less then $10, I work for a major retailer and do know, that you take care of your customers No Matter What...today the dollar tree failed miserably. I used to have the saying, I Love The Dollar Tree, now not so much. But don't worry if you're ever at Walmart I will take care of you as a valued customer.

Thank you
Sue Miracle
[protected]@yahoo.com

I went to the Dollar Tree on 115 Stuart rd Cleveland TN on 11/18/2017 at 1:42 pm. My total came to $16.32 and I used my card at the register, the credit card machine said approved and I removed my card. The cashier kept pushing buttons on the register and stated to me that I had to run the card again that the amount was not approved. I questioned her that the credit card pin-pad stated approved and she said I didn't know how to use the machine. I proceeded to run the card again and the same thing happened. After 3 times the purchase was finally " approved ". When I returned home I checked my bank and the purchase for $16.32 was charged to my bank 3 times. I called the Dollar Tree and talked to "Deb" the manager on duty and she stated that it was an accident. I then proceeded to ask her for the corporate number as my bank was closed and I could not do anything until Monday. She laughed and said that it was only $16 dollars and that I should not bother with it. I told her it was $32.64 taken out over what I should have paid. She did not give me the corporate number and told me I would have to call back for the number. This is very bad business for Dollar Tree. I am going to my bank to have the 2 extra transactions disputed.

Someone needs to remind Dollar tree that not having proper facilities for employees to go to the bathroom is against OSHA regulations. Store number 7207 has had broken bathrooms for about 2 weeks now and on top of this when an employee needs to use the bathroom they must clock out and find somewhere else to go. It's bad enough they have to walk elsewhere but they need to clock out to do it.

We went to our local dollar tree in Los lunas and there was laundry detergent spilled on the floor and my 16 year old son slipped and fell getting the soap all over his clothes and shoes. After he got up out of the floor he passed a worker that was going to put up a sign he told Terri that it was too late for that because he just fell in it. She ignored him and continued walking. He came to tell me and I asked her if she was aware that my son had just fallen because of the spilled soap and she said yes and asked if I was ready to check out. Did not ask if he was ok did not fill out an incident report did not care. I don't think that is how it should have been handled.

Store 1498 in Greenville, NC- I have shopped in this store several times over the last few months, and each time I have come in I have noticed the shelves were either messy or half empty. I have overheard associates talking about how their store manager doesnt do anything, and it shows. This makes me not want to shop there again. I see the same girls working hard every time I shop there, but every time i have caught a glimpse of the store manager, he was either coming out of the office or smoking outside. So disappointing.

The older lady at the Bolingbrook location off Weber that closed on 11/18/17 was very rude. I believe she was even a manager. She jumped on another register to make the line go down and so I went to her line. I asked if she was open and said "I wasn't" with all sorts of attitude for no reason. Doesn't make me want to shop at that location any more.