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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 98 of 194

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M
4:28 pm UTC

Dollar General everything

The store is a mess u can't get around the store to get to anything it's just down right nasty up there. The store manger is rude and disrespectful and hateful she is always on her phone she is never wanting to help anyone. There is never anyone up front to check u out. Nothing is in the right place for the prouduct the price is always something different then what it says it truly is. U have to stand in line for 30 mins just to check out even if u just have one item and the male stocker up there is sending inappropriate text messages to under age girls. The outside of the store is always a mess there is empty boxes everywhere there is trash in the parking lot. And every time u go to talk to anyone up there they act like hey don't know what u are talking about and want to get an attitude with u about it. And the store manager is not doing anything about it.

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J
12:30 pm UTC

Dollar General customer service and employees behavior

Hello my name is Jamie I was at the dollar store on 8/20/18 just as we do several times a week I was checking out it was my son's birthday so I was grabbing the last few things I needed for his party I was very disturb as the cashiers were talking about how this lady was crazy and maken jokes with a lady that was complaining about she got asked to leave becaues she was banned well it wasn't her they mistake her for the other lady that they were very rudely maken fun of her that's she's crazy well it really affend me becaues i have a son wich is mentally ill it's sad that Dollar General let's thus go on in I truly think some of these employees need to be fired this has been going on long enough they have treated so many others wrong and it's not right I will not step a foot back into your store ever and alot others feel the same please do something about thus before it gets worse ... Thank u

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D
10:06 am UTC

Dollar General staffing hours/early closing

Last night I needed a few things from the DG right around the corner because its convenient...but no. This is a 3 times a week thing where they close around 8pm and hours are till 10 because staffing cant seem to get their acts together and show up! I have passed it along that this location is ridiculous and its the newest one in the area! Packages are always everywhere, no one is to be found when you walk in? When I talk to the employees to see if there is some way I can understand why they don't service their customers its appalling what I hear. Its either hourly rate, no one shows up (Okay those people should no longer have a job.. PERIOD) they don't get hours or lack of hiring..I even heard it takes over a month to get the job. WHY? seriously I could run circles around the management they hire! Pay more and maybe you will get a little more qualified staff.

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T
10:28 pm UTC

Dollar General cashiers & asst manager

I was in the store Sunday around 1: 30 and 2 I was going there to exchanged some clothing and put it on the gift card and one of the cashiers (sister#1 Frances) asked for my id after I told her I didn't have it & was explaining my situation she attacked me by being rude & yelling at me for no apparent reason anyway while she's asking me for my name & date of birth so I then proceeded to give the information to her & she then said speak up I can't hear you in a rude way so by then I was already fed up with her rudeness so I yelled my name back to her so she tells me "f*** it I'm going to get my manager" come back with two other people & the first one came to me was a lady (sister#2Toni) & the Asst Manager (JT) was standing in the back so as I'm telling him what went on I said "I'm from *my home town" (McIntosh) an we don't get down like that so Toni(sister#2) says "No baby it's not where you're from its where you're at"(in a very rude tone)... so I said back " No it's not where you're at baby it's where you're from & first of all I wasn't talking to you I was talking to him" so she said "Do you want him to ring you up cause I ain't got to" so I said " Yes I do" so he comes with the same BS & continues to amp on the situation so as Toni(sister#2) is ringing up another customer that I think I heard her say she works there try to calm her down then Toni jumps down her throat & that is such such bad business

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C
6:37 pm UTC

Dollar General customer service

Theirs a man thats working at the sherwood at dollar general thats rude to every customer ive ever seen him with including myself. I watched a line of people in front of me tell this man to have a good day or thank you and he never said a word not ONE word he had a hateful look on his face and its just horrible costumer service . he made alot of people mad today while I was in there.

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D
1:40 pm UTC

Dollar General customer service

The cashier/manager was completely rude from the minute I walked up to the register, after scanning my card the 2nd time she said you must not have enough money in your account, which I knew wasn't true and my husband looked at his online banking- it showed as a pending charge which he showed her and she said its not showing on my end so you need to run your card again.My husband and I were trying to decide if we should run the card again and possibly get charged double, when the cashier continued to rant on about her theory and i said we don't care about that..(before I was even finished what I was saying)she said " I can't help that you're special and you don't understand how your bank account works!" I don't know if she was running a scam on us, or if there was really something wrong with the card going through but the whole thing was suspicious and instead of offering up solutions like you can pay with another card or cash, she started personally attacking me.I asked her for a manager she said she was the manager, i then asked her for her name and she refused to tell me her name. It was shocking, appalling and i will never shop at another Dollar General store again.This happened on 8/18/2018 at store #07196 commercial dr. indianapolis, in.46222

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N
1:01 pm UTC

Dollar General customer service.

I just want to point out that the cashier I had dealt with at the time was an absolute delight. Kaylee? I think her name was at the West Point Store here in V.A, thank you so much for helping me choose a few of those items. As for the rest of the old devil women that work there I think its time to get attitude adjustments because making fun of customers and your own employees is just awful. I see these young girls go out of their way to help everyone who walks in that door and makes conversation when you have your manager rolling her eyes at people and the others just having such bad attitudes and accusing people of stealing. I felt horrible the one evening because I stood right next to a nice older woman who over heard an employee talking so horribly about her daughter that works there! I waited in line for about 30 minutes while the new girl was hacking everyone eput and no one would help her. The one with the thing on her head was in back on her phone. I shop there every day and see that same new girl.work there every day with no front end help and when she does call for help the attitude that is given that she pages them.is juT unbelievable. I was rushed and kicked out of the store 4 minutes before they closed because the assistant manager doesn't like me. The store is a place for old woman drama and these young girls should not have 5o tolerate it. They are their to work not listen to the old hens squeak about everything. It's such a shame to hear the things that come.out of their mouths
Especially a manager! I will.be contacting corporate about 3 of the women.

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Update by NicoleLynn
Aug 20, 2018 1:21 pm UTC

I also just want to point out that while the new girl is super sweet April is my favorite more girls like her need to be hired that poor girl is in a cast and they have her running all over that damn store while they do nothing such a shame

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L
12:23 pm UTC
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Dollar General service

I was shopping today with my son and the cashier asked my son and i quote ."Does your Mommy beat on you ". Since when an employee can say such racial words to a child in front his mother .Her name is Cindy she works at dollar general in Opelousas, Louisiana store location hwy 31 . It should not matter what race your children are .As a white woman with all this racism going on she should know better and should be trained on how to treat customers .My husband and i are raising our children to not see color of someone skin .We love everyone . Her choice of words were very disrespectful .

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Philly2019
US
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Aug 20, 2018 5:46 pm UTC
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Shut up, you liar.

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I
5:09 pm UTC

Dollar General horrible service from cashier female

I went to buy with my mom who dosent speak english so i ordered a 15 dollar gift card and I repeated one five, she put 50 than i said oh no i said 15 so she got mad and took the card ot of my hand aggressively and got so mad at us giving us bad attitude and looks so i wouldnt recomment having that female working there who she didnt ecen had a name tag to begin with

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Chris1977
Marietta, US
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Aug 20, 2018 9:26 am UTC

It'll be ok. You'll live.

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C
3:58 pm UTC
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Dollar General job application discrimination

I have been trying to work for dollar general again for a year or more and I have been told today that my application came back not rehire able I feel that I was given this because I was fired for going to a funeral and my cousin and sister can vouch for me. I will take this to the first us army national guard post and let them know they also don't want to work with the national guard because I was given trouble for going to drills. I used to work at the store in Crawford GA .

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Chris1977
Marietta, US
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Aug 20, 2018 9:28 am UTC

DG isn't the only job in the world. I'm sure other places would hire you.

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B
3:30 pm UTC

Dollar General customer service

Went to the Dollar General in South Coffeyville, Ok. Seen some items on a perfectly stocked shelf right in the back room. Where two doors perfectly open to enter. While I was looking at things that were, what I thought, a sale place. An employee by the name of Donna came up to me, yelling about how we weren't suppose to be back there. I was shocked that she would talk to her customers like that when it clearly was a mistake. I spend money in there quite frequently but I will never go back due to the lack of service and down grading I received from this woman. It was quite offensive and hurtful. Quite frankly I don't know how she is okay talking to people like that in general letting alone at work.

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Omeomya
Arnprior, CA
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Aug 19, 2018 3:38 pm UTC

So you KNEW it was the backroom (you admit it yourself in your letter) and yet you figure you can walk back there?

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N
1:28 pm UTC
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Dollar General customer service

I went in to buy hotdogs and a pack of cigarettes. Gave her a $20 bill and asked if i can have two $5 bills for my change she stated she did not have two $5 bills to GIVE AWAY! Clearly i didn't want her to give them AWAY to me it's my change how would she be giving my change to me away? Then i asked her if she could spare one $5 bill and the rest in ones. She rolled her eyes and chunked the change. Clearly she's not happy with her job in customer service and it was very unpleasant for me. She was a short fat Mexican girl. I was there around 01:15pm today.

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WiscogirI87
Toronto, CA
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Sep 11, 2018 10:40 pm UTC

To you customers that keep complaining. You better not do it at my store. I had an issue with a customer. I the LP that they were stealing. I had to place batteries in their bag myself to make them look guilty. The best part of all of this was I got a gift card for catching the thief.

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Wiscogirl87
Marshfield, US
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Sep 11, 2018 9:28 pm UTC

If its the weekend we cant just give you what you want bc the bank is closed till Monday. And we dont have enough money in our change account. We keep very little for ourselves. Just like our store customers think were the freaking bank and constantly asking for rolls of quarters. And i dont see what her appearence has anything to do with you not getting your way. Next time get the persons name.

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Chris1977
Marietta, US
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Aug 19, 2018 3:24 pm UTC

It's the weekend and the bank's closed. She was probably very low on change and couldn't spare it.

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J
9:53 am UTC

Dollar General the manager rhonda mcadams

There was floor box & osculating fans on the floor displayed for sale. I took pictures of the prices. They was all marked $1. & $2. (Something) I had 4 & was told by Rhonda they was priced wrong. Which was not my fault. I feel I should of had an appalogy by the mngr Rhonda & been sold the fans for the price they was marked. She raised her voice to the employee that priced the products telling her "Yes, Sommmeone priced them WRONG!" & That was it. I stood there looking like a fool while a customer behind me told me it wasn't my fault. Jody Lowther 3047 Orchard St Weirton Wv. She didn't even offer to put them back. After a long silence I said well I guess I'll just put these back. Nothing was said not a thank you or no I'll do that. She just rang my merchandise with a ticked off look on her face with the employee that priced it wrong stood there. She didn't ask that employee to pull the fans or please correct that. I feel I should of got the fans for the price they was marked. I had 2 of each. I shop there almost everyday. I've got to know a few employees. I can always tell when this Rhonda is working the store is a mess! She had the ONLY cashier clean up a broken pickle jar mess while a line formed. Rhonda did not wait on customers. We all had to wait in line for the cashier to clean up & then come & ring us out. While I watched Rhonda in a little room behind the counter. I was sure to ask her name when she reprimanded the New Employee in front everyone this time with the fan pricing. That should of been done in private. The items sold for the price it was marked & the items pulled immediately off of the floor. I've worked retail with rite aid for yrs. & this lady has surely caught my attention. She definitely needs customer service & correction of employee training to not do that in front of customers. I'm not 1 to complain & for me to be bothered makes me wonder how many more life long daily customers that may go elsewhere because of this management...? I took pictures when I carried back my own fans so customers behind me didn't have to manuvee around.

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helpingstupid
Hickory, US
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Aug 20, 2018 7:23 pm UTC

There's 2 numbers on the tag. 1 and 7. Does it make more sense for the fans to be $17 or $1.70? Use some common sense.

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A
8:45 am UTC

Dollar General accessibility

Visited the Dollar General located on Montvale Rd in Maryville TN on August 18. I couldn't get down many of the aisles to shop. Apparently they had gotten a truck on Friday and had the aisles blocked with u-boats of freight. There was at least 5 or six blocking the aisle of toliet paper and paper towels. Almost every aisle that I needed to go down had a u-boat of freight. This was not the first time that this has happened but this was the most inconvenient time. Normally they have a few out at the end of the aisles and totes of freight at the register. Out of all the Dollar Generals that I go to this one seems to be the worst to get through because of freight. The only reason I go to this one most is because I live 5 minutes from there. But on the 18th I put my items back and left without buying anything. I drove farther away from my house to go to another Dollar General just to buy the stuff that I had in my buggy at the first store. I had no trouble at the other Dollar General getting around their store.

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J
8:09 am UTC

Dollar General employee, jessica perez

I was in the store tis morning at 845 am looking for Excedrin. Jessica and I have bad blood but I don't speak to her and haven't in a couple years. She aquired a job there and says rude things about me loudly in front of her fellow employees and customers. Today she was calling me a [censored]ing griney [censored], and a dirty [censored], along with some other things. Talking the whole time I was in the there shopping Loudly... Please listen to the audio. The camera was right above her head. This is very uncalled for. Sunday August 19th. Between 840 and 850.

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Dave manners
Newark, US
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Aug 19, 2018 12:00 pm UTC

I feel ya, Jessica Perez. Luckily I live near several Dollar Stores so when I decide I no longer wish to encounter a certain individual I just go to a different store.

Also another thing you could do is try to get a general idea of the bad employees schedule and just visit the store when they're not working.

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T
7:42 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General what a mess!!!

This store is ALWAYS a mess! You can NEVER get down the isles! I'm disabled and have a hard enough time getting around, let alone having to go through a maze of boxes and unstocked items just to get down the isle! They usually have 2 maybe 3 people there but no one is emptying the boxes and stocking the shelves so the isles will be clear! There's usually 1 person checking with a long line of people waiting to check out and all the rest of the employees are sitting on their butt in the office doing nothing!

I have a wonderful idea! How about hiring a trustworthy person to come in, in the evenings to do NOTHING BUT STOCKING?! That way the isles will be clear and the store will look cleaner and more presentable! You might actually have more customers!

We rely very much on our poor little dollar store because the 1 grocery store we have, is so terribly expensive. We can't afford to shop there very much! Especially since my husband has been out of work and can't find any work in this one horse town!

I really do wish they'd get this store more organized and get some people in there that actually want to work and that really care about the store and the customers!

I sincerely hope someone is reading this and listening to what I'm saying, because honestly something has got to happen here before something really terrible happens!

Thank you for listening and hopefully helping!

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K
10:44 pm UTC

Dollar General broken spray bottle; home window cleaner sprayer

The first time I used this window cleaner the sprayer broke and I'm disappointed because it's brand new and I'm disabled and have a difficult time getting over to Dollar General since I do not have a car there is a number on the sprayer which is 18110 a e - 2 I don't know if that will help any I just wanted to let you know in case other people have the same problem that I do now I just have to put the window cleaner on a rag instead of spraying it on the windows just thought I'd let you guys know

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Alexddx
Booneville, US
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Apr 04, 2019 2:01 am UTC

I recently consider to buy that window cleaner too. But after I checked the reviews on the internet, I believe they do not work as it shows in the ad. Here is the review post: https://www.healthyarea.org/full-crystal-window-cleaner-reviews/

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P
4:52 pm UTC

Dollar General crates and boxes and merchandise on the floor

TodayAugust 16, 2018 I was in the Dollar GeneralStore #16582 on county Rd 305 in Bunnell fl. while shopping I had to go thru stacks of crates and boxes to get to the deoderant products. While doing this I did not see a small display rack or CDholder what ever it was lyong in my path and I tripped on it. I did break my fall so I didn't totally hit the floor. The gentleman running the register did lean over and ask if I was okay and I said yes. A few minutes later I noticed I have a cut on my arm and my arm, shoulder and hip were sore. An employee did get me first aid materials to clean the cut which I appreciated.
Now as I try to contact you I am very sore.
Why are there always so many products stacked every where in the stores.? I do not understand why thereare not night stockers to take care of this to avoid injuries. The store did not make an injury report .
The time I left there was 15:14:38

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helpingstupid
Hickory, US
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Aug 17, 2018 9:32 am UTC

Why didn't you ask for help if things were in your way?

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W
4:45 pm UTC
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Dollar General enrollment papers

Last Saturday I started at Dollar General in Sunman Indiana and worked thru Tuesday I was offered another job so I took it ever since I got my pay card and tried to activate it, I get the recording after I put my numbers in that they haven't received my enrollment paperwork, IAM due to be paid Friday 8/17/18, What do I do to get my money? Since I can't activate my pay card?

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C
2:51 pm UTC

Dollar General sliding merchandise

I witnessed an employee at one of your stores in Pineville Kentucky sliding merchandise to a customer the other day. She would scan the products and bag the stuff and after she was done ringing everything up, she would void the transaction and allow the customer to leave without paying for the stuff. The customer must be one of the cashier's best friends and I've been told by others that she does this a lot. Something needs to be done about this.

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Chris1977
Marietta, US
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Aug 25, 2018 11:06 pm UTC

I think you should contact the DM or RD with your concerns.

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Dollar General is ranked 13 among 103 companies in the Retail Stores category