[Resolved] Dish Network LLC / false advertising and sales
I called Dish Network and spoke with a sales lady, at the time I was unsure if I wanted to go with satellite TV or not. After speaking with her for approx 30 mins to an hour and after she answered all my questions we decided what she was telling me was a great deal and was exactly what I wanted for my house so we set up the install. Some of the concerns address with her that day were that we have 4 tv's that we wated to watch tv on, independently of each other, she said that 3 tv's would have that capability but the 4th would mirror the other tv's. I told her that was fine we can handle that. She also told me that you can record on the three tv's and watch something else at the same time and you would be able to watch the recorded show on any of the tv's. That sounded awesome. Boy was I wrong. I should of looked at the complaints on this company before I let them come into my house and install their cable. I only found out after the tech guy had left my house that all tv's were going and when one tv tried to change the channel it turned the other tv to that station. Everything she told me was not true. I called and talked to four different people and finally got to the dispute resolutions department and spoke with a man and he basically through the contract up and said that I was locked in for the next two years and that if I wanted I could buy another Joey system for 200.00. ARE YOU KIDDING ME. I will not give you another dime for your services. I am locked into a contract for the next two years and I am very angry about them lying to their customers for a sale. I had three people waiting on my install to do a contract with them. OH THAT IS NOT HAPPENING NOW. I will let everyone know what kind of business they run.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Mark H DISH Network's Response, Apr 24, 2012
We are sorry to hear about the problems with your DISH account setup. If you can email with your DISH account number and the receiver number on the services we will look into this to see how we may help. You may email me at mark.[protected]@dish.com.
Social Media Representative
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