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Dish Network / Dish.com / hopper

1 United States Review updated:

Do not "upgrade" to Hopper. Major benefits of old Dish will be gone, you'll no longer be able to watch Netflix on your TV without paying, and you'll find technical support is terrible from installation to trouble-shooting. If you complain, you'll be reminded that you are trapped by the contract.

Before installation, I could be able to continue our habit of watching the downstairs tv while cooking dinner as my husband continued watching upstairs. We had to mute the sound on one tv, which was fine. We also watched Netflix on both TVs apart from Dish.

Now, what we had is gone and we can't get the old equipment back. New Dish can't display the same recorded show simultaniously and the equipment won't let us watch Netflix without having to pay an additional monthly fee. I asked for a technician to come back and fix what was broken and Dish refused.

It took weeks to troubleshoot installation problems with bad equipment and more weeks trouble-shooting the double viewing problem. It seems technicians didn't know it was not fixable. We both were home from the hospital without the new Hopper spending stressful hours trying to make things right. Dish did give us 6 weeks free time, a small compensation time spend fighting Dish and not having the service.

Ju
Dec 6, 2018
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Comments

  • Ch
      6th of Dec, 2018
    0 Votes

    Dish charges you nothing to watch Netflix. It is simply an app. You’re required to pay your ISP for the internet and required to pay netflix, but Dish doesn’t charge a penny for netflix at any point in time.

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