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Dish Network / / equipment cost

1 Arlington, TN, United States

I canceled our service and they said that I had to return or pay a fee for the equipment. I was told when I signed up over 6 years ago with dish that I would own the quuiemt after 2 years. After 6 years of service I canceled and they are telling me I don't own it and that I have to buy or return it. I tried canceling the service 3 weeks ago. No one would answer a phone call so I had no option but to do an online chat. They said I could cancel but never told me about returning equipment and service was never canceled. Not I have no way of getting the equipment returned and they are insisting on charging me for equipment t I was understanding that I already owned. It is impossible
To get anyone on the phone with any authority and I am disgusted with the customer service that k receiving. I do not feel that I should be paying for something that I already paid for over so many years time and that I don't even have a contract with dish due to how many years that I have been a loyal customer and the contract had expired a long time ago.

May 25, 2017

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