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1.4 162 Reviews

Discount Tire Complaints Summary

8 Resolved
146 Unresolved
Our verdict: If considering services from Discount Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Discount Tire reviews & complaints 162

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4:59 pm EDT

Discount Tire deceptive sales tactic

I'vw used discount tires in several states over many years...till I got to the on state street 2269 s...I bought some wheels...they told me they would have them in 3-4 days...well it was almost 2 weeks...they didn't order them for 6 days ...I tried to cancel before they got here...One of the employees told me that if I would wait till Monday...he would get me right in...well that was also a lie...spent over an hour and still wasn't getting in...well they have the wheels still...I had so much run around and bull crap that I don't even want them...moral is don't pay these guys in advance...and tell your kids about the experience

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1:43 pm EDT
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Discount Tire bad tires

I have purchased tires from Discount Tires for 15 years. About a year and half ago I purchased a set of Yokahama tires for a Honda Civic. Day one, tires shook. They rebalanced. The tires had a 65, 000 mile warranty. Tires were rotated every 5, 000 miles. Three out of four tires wore normally. One tire was completly worn out at 41, 000 miles. They prorated me on bad tire. Said I had to have a least two tires to match. Bought a second tire to match. I had car checked for alignment several times in the year and half. Car was aligned first time a week before I purchased original tires. Second and third times had no issues with alignement. Had car checked for other possible issues and was told it was a tire. Remember I have always had a problem with shaking. Had two new tires put on rear of car so they were matching. Left Discount Tires and found I still had a shake in tires. Rotated new tires to the front of car about a week later and found one of the new tires was causing the shake. Took it back into Discount Tire to have them rebalance new tires and was told they would not balance them unless they were put back onto rear of car. I have spent alot of money having car checked out to find out it is nothing more the tires causing problems and they will not balance tires because they were rotated to front! Wow! Must be missing something. Last time I heard, you are supposed to rotate tires from front to back. They are a piece of work and will never see another purchase from me. Other Discount Tire stores have always treated me right.
Watch out for Longivew Texas tire store. They are a bunch of Crooks!

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PAMELA ZINK
Spring, US
Jun 03, 2016 8:34 am EDT

Went in to buy four tires and they had to order tires because they didn't have in inventory, We asked to give us call when they came in and there was no call. then went to the store two days later to inquire about the tires, and manage Donnie said they were there, finally on 06/08/2013 Sat, we went to buy; tires and drop car off ad asked again poor a service call when car was finished and still no call. the car was not complete, they put tire on with tire stem inside the tire rim, car was bumping. and their was no cap on stem says the cap for stem would not fit, also gave paper work back with wrong car on the warranty, store was not busy and even through if they were busy, i spent 600.00 dollars in your store and received terrible service, i would like a response back from corporate office at [protected]

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3:24 pm EDT
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Discount Tire defective tires

Purchased 4 Michelin Pilot HX MXM4 tires for my Honda Accord. The tires were supposed to have a 50, 000 mile warranty. After less than 30, 000 miles on the tires and still 50% tread life left, they refused to do anything about the tires - rough handling, bumpy ride, shaking the steering wheel, seats, etc. They rotated and balanced them twice within 3 weeks, but they said it was the car - not their tires. Took the car to a Honda dealership and they did a high speed balance and checked out the car. No surprise that they found nothing wrong with the car, but said it was the tires. Discount Tire still would not do anything! Angry...do not do business with this group of CHEATING & LYING BUNCH! Bought new tires today (9/19/14) and the car rides wonderful! Very smooth & no shaking.

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zonoz
South Weber, US
Sep 19, 2014 8:42 pm EDT
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Couple of questions? Have you had the tires rotated and air pressure checked in that 30, 000 miles? Was the car aligned just before or after or at ANY time since the tires were installed? If not you've not followed the most basic tire maintenance requirements of any tire company's guaranty so I wouldn't be surprised that they wouldn't warranty your tires.

Was it ALL the tires or just one or two that were "bad". If a car is out of alignment or the shocks/struts are bad, or their are worn suspension components they can cause a tire(s) to become unbalanced due to uneven wear. THAT is not the fault of the tire.

However, it is possible for a tire (s) to have a belt break, or tread separation which again will cause the tires to vibrate and you can balance them and they may feel okay for a short time but as the damage worsens they will begin to vibrate again.This is what I would GUESS happened to you. And another gotcha of the guaranty is that is a separation or belt break is near a puncture, even though it was repaired; that will most often void any mileage warranty.

BUT. As a former tire store manager what any decent shop, including the one that sold you new tires, should have done is check the tires for damage and through a process of elimination via road testing and moving the tires around on the vehicle. Something that takes time but is not difficult. And Discount Tire generally does not, to my knowledge, hire anyone with any degree of automotive mechanical knowledge, so unless they had been trained on what to do in this instance or been willing to spend the time (more likely reason) it's no wonder they would blame the car.

And the guys that sold you those new tires should have offered to do this for you as ANY authorized Michelin dealer can warranty one of their tires regardless of where it was sold, unless it was a private label. Those guys took your money and I can guarantee you that your old tires are either for sale as used tires or they are one of their cars! What I would have done, as a manager interested in acquiring and KEEPING your business, it done the testing to determine which tire(s) were bad and replaced them under warranty if possible; and if not then sold you only enough tires to get you back on the road. Assuming you wanted to get your money's worth out of the Michelins.

But that's just me. Many out there will just take your money and go on to the next customer. Like Discount Tire and others like them that ONLY sell tires and do no repair work.

My advice. Next time get your tires from someone that at the very least does alignments as well as tires. That way, if anything goes sideways with the tires they can't really point the blame at anyone but themselves. Because when an alignment is done all suspension components should be checked for wear and the customer advised of their need for replacement. If you get tires at a place that can do those repairs then unless you have a road hazard situation or don't replace warn suspension parts you should be able to get the rated mileage out of your tires, providing you do your part and bring the vehicle in for recommended rotations and air pressure and suspension checks.

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11:44 am EDT
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Discount Tire racism

Owned and operated by racists, rude, & degenerate ***tards, with lousy, lazy, and unprofessional technicians! Don't ever do business with these *diots, because they don't respect women or minority customers, and they often cheat customers on the auto service (especially when they do an incompetent job), and the management refuses to honor the Warranties, that they promise to recognize!

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Bimbola Bashorun
, US
Mar 17, 2022 11:40 pm EDT

Amen!

"Owned and operated by racists, rude, & degenerate ***tards, with lousy, lazy, and unprofessional technicians! Don't ever do business with these *diots, because they don't respect women or minority customers, and they often cheat customers on the auto service (especially when they do an incompetent job), and the management refuses to honor the Warranties, that they promise to recognize!"

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Bimbola Bashorun
, US
Mar 17, 2022 11:37 pm EDT

Amen! I went there today and everyone acted like they were professional but they were not and wanted to sale me over priced tires..me and the lady beside me left because they treated us badly and quoted terrible prices to us both. Also, you can feel the underline male sexist and racism inthe room when you get there. I thought it was only me...

"Owned and operated by racists, rude, & degenerate ***tards, with lousy, lazy, and unprofessional technicians! Don't ever do business with these *diots, because they don't respect women or minority customers, and they often cheat customers on the auto service (especially when they do an incompetent job), and the management refuses to honor the Warranties, that they promise to recognize!"

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Foxjeeper
, US
Sep 07, 2021 8:34 pm EDT

Discount tire is a very racist company! I worked there for almost 8 years and the culture was a cult racist company from the beginning. They rarely hire women, and once you get a little older your nothing to them. The things they did and how they treated me at this company were horrible. Hypocrites! I was treated unruly at this company. I was let go for wrongful reasons. Don’t give this company business or don’t ever work for them. PLEASE! This place is only money driven and don’t truly care for their people like the say.

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Debra Kay Houston
, US
Dec 10, 2018 12:03 pm EST

It must be at all Discount Tires. My son a paralyzed African American, myself, a white woman, have been getting the run around from Discount Tires in Wisconsin, for a month now. Going to their competitor. :)

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11:13 am EDT

Discount Tire tire plug fraud

I took a tire in to be fixed, not once but twice because when it was still not fixed the first time they said they would fix it the second time for free. On second time the man told me it had another nail, a different hole so I paid for another plug in different place. Still my tire was leaking air so I went to another place, asked the owner if he could look at it and maybe put patch over the plugs that had been put in it from the other business. He broke down my tire, checked it for more leaks and then went to look for the plugs that were supposed to be in it, that I paid to have in it and there wasn't any. So I paid for my tire to have two plugs put in and never got them.

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4:51 am EDT
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Discount Tire tire warranty

07 August 2012:
Discount Tire; Tomball, TX (Acting Manager Chad) Refused to honor the balance warranty on my tires that were 3/32 tread x 2 rear and 5/52 front x 2. Tires had very even wear.
I had previously purchased a life time balance from Discount Tire. Discount Tire would not honor the life time balance because I refused to allow them to rotate my tires. The Manager said I was required to put the 3/32 tread tires on the front and he had a movie for me to watch instructing that had to be done. However there was no proven data for my make, model car or tire tread design that proved it to be safer for the tires to be rotated that way with my tread depth. I know my driving habits; the roads I travel and condition of those roads, and have driven more than a million personal & professional safe miles and can safely determine the best location for my tires and extended mileage usage.
The bottom line is I purchased a life time warranty for balancing and Discount Tire "REFUSED" to honor it on the tires that met DOT tread depth and conditions of the warranty.

I tried to resolve this probable with the national & regional Discount personal through fb multi-media and the response was the message would be forwarded to the regional office and they would be in contact with me. That has been over a week ago with no further actions.

Rick Whittlesey
2008 G5

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Brownsugaraj
The Colony, US
Apr 16, 2019 7:11 pm EDT

Discount Tire, Plano TX 121 @ Custer Rd. on the morning of 4/16/19 I went to Discount Tire at 121 & Custer Rd. AFTER being told my car would not pass Texas state inspection due to bald tires on the back. This was a shocker as these tires were purchased brand new at Discount Tire on 12/7/18 (4 months prior) Upon arriving at Discount Tire, I was greeted by Matt who inspected the tires and then pulled up my receipt on 12/7/18 showing I purchased 4 brand new Kumo 245/45/20 tires. He proceeded to say that due to the car being a Challenger and rear wheel drive, I should expect to only get about that long from any tires. He then proceeded to give me quotes for OTHER brands ($300 -$400) and NEVER offered the mileage warranty for the tires I just purchased 4 months ago. As I left, this didn't sound right, I then went to ANOTHER Discount Tire in Plano on Ohio Dr. only to learn and confirm what I thought is that there should have been a mileage warranty offered to me and thus 2 brand new replacement tires would cost me just $120. I called back to inform Matt what I learned from other location and ask why didn't he offer the same, he said "We didn't get that far in the conversation" ughhhh, we got far enough for you to quote prices on OTHER tires. Beware of this unethical, dishonest person. Thanks to Brandon (same location) as well as the Ohio Dr. location for being ethical and honest.

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12:13 pm EDT
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Discount Tire discount tire 6565 e lake mead blvd las vegas, nv 89156

I needed some money to go grocery shopping so i decided to sell some wheels and tires that i had in storage on craigslist. I got a call from a buyer that said they really wanted the wheels. He said he wanted the wheels for sure but wanted to get them checked out to make sure they fit by a tire company. So i grabbed one of the wheels and walked it down to Discount Tire where the manager said he would help me. I told him what i was doing and that i needed to make sure the wheel fit to sell them. He did some tests with some tools and said "yeah it should fit, bring by the car and we can take care of you". me knowing that the lug pattern was correct knew it would work out. Well, i was at work i told the buyer that i would have to wait till 5pm before i could get down and make the sale. He said ill see you there. During that time i got 2 more buyers willing to pay me what i was asking .. one even trying to out sell the buyer. Me being true to my word declined the offer because i told the buyer he had the wheels. Now when the buyer showed up at Discount Tire, the manager that helped me told the buyer that the wheels i was selling were no good and that if they put them on the car they would break and fall off. So the buyer sends me a text message with that info and that hes not interested anymore. So i walk down to Discount Tire to ask what was going on. That's when i found out the Manager steered the owner to not buy my wheels with a bogus fact and to make a sale with one of his own. Saying "The wheel would not fit" without even testing the wheel to see if it would fit. So i left mad and hungry and decided to call up a friend with the same car to see if the wheel would fit. Sure enough it did. So in a selfish act by the manager he affected my way of living on a LIE!

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4:59 pm EST

Discount Tire never called me back

Ordered a set of tires for my truck through this site on the 3rd of November 2011, no email other than the original receipt. Called today the 7th to get tracking information on them and the first guy i talked to said that he would call me back. Never did. So i called about an hour after that and they said they refunded my money on the 4th of November, still havent seen the money yet, Really? I put my life on the line in the Military so people can scam me? I create that freedom for you to scam, come out and take a few bullets so people will stop shooting at me for a few seconds and then take the money you earn doing it and have it scammed away...

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Discounttiressucks
Naples, US
Jun 14, 2012 4:37 pm EDT
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Order my rims waited 3 days then asked for tracking number they never responded then after multiple calls and emails they said my order would be shipped and i hadn't waited 48 hours for processing it was 4 days and they tried that crap there Director of Operations Sarkis Chris Kara then emailed me saying Hello sir.

These tires were ordered on Friday the 8th. There is a 48 hour processing window, which means that your product will ship today. We should have a tracking number for you shortly. Thanks

Sarkis Chris Kara
Director of Operations
Discounttires.com
[protected]-x312
sarkis@discounttires.com

never received tracking number again they never shipped i emailed them today and they told me they would refund me my order it would take 3 days im a suing them i lost my job over all there lies as i work an hour away from home and had no way of getting rims in time i used a whole months paycheck just to order these rims go with another rim seller these guys are crap

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Ifire
, US
Mar 27, 2012 2:45 am EDT

Ordered tires almost two weeks ago. So far got nothing. No tracking number, no info. Sent an email - no response. Called customer service - nobody there just an answering machine. DO NOT BUY FROM THESE GUYS!

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11:02 am EDT

Discount Tire did not honor 50,000mi. warranty

We bought 4 new tires for our truck on 10/11/10 the truck had 112, 861 mi. we had the truck serviced on 12/17/10 at a chevy dealer and the tires were rotated then, the miles on the truck were 114, 768 the truck now has 120, 912 miles on it and two of the tires have lost about 50% of the tread, and the tires only have 8, 051 miles on them.

We took the truck to the store where we bought them and the salesman that sold us the tires said we did not rotate the tires at 5, 000 mi. which he is right, we went 1, 144 miles over 5, 000 and he says that is why the two tires are bad even though their warranty says to rotate every 6, 000 to 8, 000 miles.

The salesman told me that he would replace the tires for $151.00 and that I should be thankfull for that because he did not even have to do that. I would not pay the money, discount tire needs to replace the two bad tires free of charge.

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9:58 am EDT

Discount Tire bad customer service

at 2010 September i decided to buy a spare tire.one of my relative told me that discount tires have spare tire for sale.one day after my work i went there.it was not a busy day and i was tired also.i waited there for almost one hour and finally i finally saw an employee who were coming outside.when he got in his desk, i went to his desk .when got close to his desk he told me he is helping someone else instead of offering help, this kind very very bad costumer service made me so angry.i got PISSED OFF.then i walked out.i will not go there one more time and i will not recommend this place fro any one . i don't understand why this company still keeping this kind of employees

no bussiness in this world can't stand with out costomers

coustomer are your kings and should treat them that way

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Frank Vilson
, US
Dec 11, 2019 2:02 am EST

Check out our cute iphone xr cases today at aixonne online store and find one that fits your style! See more ...

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Frank Vilson
, US
Dec 11, 2019 2:02 am EST

https://aixonne.com/l/cute-iphone-xr-cases.html

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6:38 pm EDT

Discount Tire incorrectly mounted tires ruined my 2 other tires

Purchased 2 Continental tires Countryside Il, 12/10 pending a trip.

During trip, 100 mpg less mileage (I have a Hybrid)& have used this car on same trip before. Developed a loud roaring noise over the course of the drive.

Because the tires were new, I took the car to the dealer, paid for a diagnostic check to find there was nothing mechanically wrong.

Had alignment check at another business, was told noise must be was from shock absorbers. Purchased new shocks.

Noise and mileage still an issue, investigated on my own, & found tires were installed with the words "inside" on the outside of the tire, tires were installed backwards.

Went to where tires were purchased, and was told the installer "should have noticed that.."sorry". They will replace tires only because I purchased road hazard warranty.

Have severe abnormal wear on my 2 other tires- they require re-placement now. Manager argued it was not his problem, he couldn't verify the wear on my tires before new tires were purchased.

Only 2 tires were purchased based on the recommendation of your service advisor, as they were "like new".

Had I been in an accident on this trip, an investigation would have determined the tires were mounted improperly, & could be considered a contributing factor to an accident.

Continental Tires responded to my email & said their tires need to be mounted correctly, or it will adversely affect their performance.

What will you do to make this situation right? I need an additional 2 new tires now because of your error.

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Riverrock
, US
Jan 17, 2012 1:41 am EST
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That's correct no 1 answers the phones it's amazingly disappointing

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3:23 pm EST

Discount Tire taking advantage of women still!

My wife took here car in to get 1 new driver side tire so it would pass inspection. We regularly get our tires rotated and just bought 80, 000 mile perilles. We had about 25 to 30, 000 miles on them and when she took it in they made a big fuss about how all the tires were bad and that she need all 4 tires replaced and showed here tires that were worn bald only in the center.

I know for a fact that all 3 tires were perfect. I checked them regularly as i feared the bad one would not last until we had enough to purchase a new tire. I am just furious that they still feel the need to lie and cheat people.

If i go back and ask for proof, they will only say that they disposed of the tires or they will show me some different tires. I know that the store and the company could care less about retifying or even inquiring about the situation. So that my complaint.

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11:32 pm EST

Discount Tire talking crap behind my back!

I have been a customer for over six years and I have never paid more than $25 a tire becuase of my life time warranty. Today, I was told I had to pay almost $180 for two new tires and that one my tires was 5 years old and no longer covered under the warranty. I have had all of my tires replaced at least every 2 years or less. While I was outside getting my paperwork from my car, my girlfriend was sitting in the wating area and she could hear the guys talking crap about me. The guy I was dealing with, Jason I think was his name, did not explain to me about what was covered under my warranty and neither did the manager. I ended up leaving and going to Belle Tire and saved $40.00.

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Tireguy
, US
Aug 08, 2011 3:33 am EDT

First of all the warranty covers road hazards and defects. Most tires do have some sort of mileage warranty on them. If you've been getting new fires every 2 years for $25 each, either you drive a ton of miles or you are somehow taking advantage of their system.

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8:40 pm EST

Discount Tire sold me two deffective tires in a row

Over the past four months my front left tire has blown out three times. The first time was an old tire I had on it. Not a big deal. I went to Discount Tires and purchased a 75.00$ tire. They out it on and two days later it had a bulge on it threatening to burst.

I returned the tire and they replaced it without question because I had a warranty. This next tire of the same brand lasted a week and a half before it blew out while i was going about 55 causing me to swerve and hit a curb pretty hard. I didn't think much about it and went and got the tire replaced with the warranty again. I upgraded this time to a 125.00$ tire.

I assumed the other ones must have been poor quality. This tire lasted a month before it too blew out. I returned to Discount Tire and knew something was wrong because now both front tires were messed up. Discount refused to honor the warranty stating that my alignment was off from hitting the curb (their fault as well) and it wasn't caused by road hazard.

I took my business elsewhere and got two new tires and then took it to get it aligned. Then I find out my struts and wheel hub are ruined and have to be replaced costing me another 750$ on top of the new tires. All of this was caused by a tire I purchased from discount blowing out after a week and a half. They also failed to inform me of the damage when they replaced the final tire. I have never received friendly service there anyway and I will not be going back and will recommend to anyone that they not go to Discount Tires.

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Tireguy
, US
Aug 08, 2011 3:20 am EDT

How is it Discount Tires fault you had a blowout? Hitting a curb is not going to ruin your struts and hub. If there was that much damage the wheel itself would have been damaged also, and you would have been informed of that so either A. They could sell you another wheel or B. A bent wheel can cause irregular tire wear and result in you blaming them for the wear and demanding a new tire under the warranty. I hate to tell you this, but if you paid $750 to get it fixed either you got screwed or there was way more wrong that could be caused from hitting a curb! As far as informing you of damage, they don't do struts and such, only wheels- tires!

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10:48 am EST

Discount Tire bad service

Purchase of Tires: On July 24, I took my car to discount tires to have a set of tires put on my car, which resulted in bent rims. I purchased a 2006 Hyundai Sonata from Keffer in Oct. 2009. I keep this car garaged and drive it on occassion. I took my car to Keffer Hyundai to have the tires rotated approximately beginning of July 2010 to find out that there was a knot in the passenger side front tire. The service men at the dealership suggested I not drive the vehicle until I replace the tire. I parked my vehicle and did not drive it until I got the tire replaced which lead me to the appointment scheduled with Discount Tire on July 24, 2010. I keep my vehicle serviced and checked and the dealership discovered no damage to my car other than a knot in the tire. My 2006 Hyundai Sonata ran smoothly prior to the service completed at discount tire. I took my vehicle in on July 24, 2010 to have a set of Arizona low profile tires put on my vehicle accommodating for my vehicle, however once I drove the vehicle home parked it and drove it occassionally the next two weeks it drove with a wobble. I notified discount tire of the problem and they advised me to bring my car back in. Discount Tire checked the vehicle and advised me that the tires were not mounted correctly and they remounted the tires. I drove the vehicle home, drove it a couple of days and discovered the same the wobble which discount tire had confirmed after rechecking the tires that they were not correctly mounted and remounted them, however this did not correct the issue. I contacted discount tire again on 10/4/10 at approximately 11:33am spoke with Matt, another manager at this location advised him of the issue again, he advised me to bring the vehicle back and they would recheck the tires. I advised Matt that I was going on a Military assignment on 10/7/10 and would not return for a couple of weeks but would bring the vehicle back as soon as I return. I took the vehicle back into the shop for recheck on 12/3/10 at approximately 12 noon spoke with Rhodney, manager on duty and he checked with one of his technicians the tires to discover that the problem is due to bent rims which were not bent prior to them putting the tires on my car.

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Martins home improvements
San Marcos, US
Jul 06, 2015 1:09 pm EDT

07/06/2015

My Name is Martin Flores and I have a Dodge Ram and several more vehicles and I had discount tire as supplier of my tires
and paid extra insurance for each tire that I buy; and when the time came that I had a nail on one of the tires they refuse to fix
it just because my truck has bad alignment. My question is what has to do alignment to a flat tire Witch I paid
a expensive separate insurance to specifically cover the hazards of the road as a nail on the road is,
I'm not telling them to replace the tire just fix it. if this is the case why buy extra insurance for the road hazards?
so this company is not worse to my business, what do you think? is the manage right or he is full of it.

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12:09 pm EST

Discount Tire I have to give them credit, they steal in ways you probably never thought

When I bought my GMC Sierra

Dec, 2006 I took it to Discount Tire and purchased aftermarket chrome wheels and tires.

Now 4 years later I need replacement tires, I saw a ad for Yokohama tires and there was a $40 rebate so I went back to Discount Tire and purchased 4.

Unfortunately the chrome center caps on the wheels I bought from them cracked during the installation, no problem I thought, this is where I bought them.

Andrew told me he was ordering replacements and they would be in "soon"

When I tried to file for the tire rebate at the discount website and it would not accept my information, for over a week.

A Faron Horlacher called me and told me he was the store manager, the website was taken down when the tire went on rebate.

I should come in and let him take care of it, the website went down the day the tires went on rebate.

I went to the store and Faron is not there, apparently he was actually asking me to come back and "go to war" with the person that sold me the tires.

After a few "heated words" Andrew told me he would give me the rebate rather than have all his "potential targets", customers, upset.

I guess I won, I got the rebate and I can now figure out where I can caps for the crappy wheels they sold me.

Do your self a favor, Do not buy aftermarket wheels unless you are sure of the company selling them to you, and for God's sake find some one that will at least tell you who the store manager is before you buy tires from them.

Discount Tire used to be a decent place, I had been buying tires there since the 1980's but things change and so do people.

I definitely feel that I have been ripped off, and I certainly find the "chain of comand/lies" amusing.

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pobarjenkins
Minneapolis, US
Nov 08, 2010 10:25 pm EST
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I'm sorry you had a bad experience. I have only had positive experiences with them.

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1:09 pm EDT

Discount Tire fired after twenty years on the job

Discount tire fired my son- in -law after twenty years of dedicated service as a manager at discount tires in royal oak, michigan, over a disputed $60.00 dollars discrepency and a $200.00 customer scam.

my son in law is a honest hard working family man and has dedicated himself to discount tire and it's customers for twenty years. discount tire has branded him a thief and ruined his life. he has no other skills he has done this job ever since high school. it's not fair. he should be given another chance to redeeem his good name.

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zonoz
South Weber, US
Sep 19, 2014 7:03 pm EDT
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Was his District manager involved in his firing? If not he should contact him. If he was, your SIL could contact the company HR office and ask for an investigation into his firing. Were there hard feelings between the manager or DM and your SIL? Was this a new manager or DM that fired him? What proof do they have that it was his error? Most times I have been at Discount Tire it seemed that the cash drawer was shared. And in my personal experience in tire stores and auto repair facilities management it is normal to only have one cash drawer which everyone shares. If that was the case they would have a hard time pinning any loss on any one person.

Regardless, if he has that much experience he should be able to go to ANY tire dealer and get a job. He certainly wouldn't want to go back to the same store with the same staff. Perhaps to a different location but in my experience he's better off changing companies unless they actually find fault with the people that fired him and terminate them.

If he knows auto repair at all he should try to get on at a new car dealership in the service department as a service writer, the person that writes up the repair order when you bring it in for service. That's what I did. Better pay, hours, benefits, etc. BUT remember, most of the time he'll be dealing with unhappy people bringing in broken cars. Or he can try to get hired at tire stores that also do auto repairs. Probably the best choice if he has limited mechanical experience.

Either way. Getting fired isn't the end of the world. If someone calls his old store for references they most likely won't give any information past that he did work there. If they WERE to badmouth him and say that he stole money I think that would be grounds for legal action. Good Luck!

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pobarjenkins
Minneapolis, US
Sep 30, 2010 2:03 pm EDT
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Exactly what Dawn said. He can file a lawsuit if he deems he was fired unfairly.

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2:42 pm EDT

Discount Tire discount indeed

I went in to America's tire (same company as discount tire) to get a price quote on a set of XXR wheels and some tires. I asked the sales rep if they carried XXR's, and he replied that they did. I'd already priced out on internet about what my cost would be, with a rough estimate for labor. The wheels I was looking at were $89 each, shipped, from the site I was looking at. The rep told me that I'd be looking at over $1200. Now, that's a fair price for some wheels and tires. But I was looking at wheels that were $89 each on the internet, and tires that were about the same. What I was expecting was $720 parts, $60 tax, and $80-100 labor.(I know how much work it is to mount and balance tires: not much. With a 15 year old turntable, I can mount a wheel at work in under three minutes, and balance it in about ten. I just didn't want to use beat-on weights). Either that's one *** of a markup, or they really think that they deserve the same labor rate as a full-fledged mechanic.

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ezgo
, US
Mar 16, 2011 8:11 am EDT

Well you did buy a cheap ### tire in the Mojave. You get what you pay for like anything in life.

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2:20 pm EDT

Discount Tire they want me to pay for their mistake

I just bought 4 brand new tires and wheels. Once mounted, I noticed that they hung out pretty far past the fenders. I complained and they insisted it was the correct fitment because their computer always picks a correct fitment. After doing a little research I found that they were wrong and that the set-up is in fact very dangerous due to potential tire/fender contact.

I complained again about a week later and they informed me that the wheel manufacturer would not take back the wheels so they can't refund me my money. These guys are crooks! Don't go there!

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5:48 am EDT
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Discount Tire screwed me up

I recently purchased tires from Discount tire in Bloomingdale IL. I asked the guy helping me at the counter that i want to keep my old tires, which were in really good shape i was told no problem got the tires changed.

1, Problem after tire change TPMS on my car stopped working i called and complained about it i was told to bring the car back in and they will look it up they looked it up and tested the TPMS on each wheel they were all communicating with the device they had but won't display and show error on dash, i was told to keep driving and it should work after 20 min of driving it's been 3 weeks and after 300+ miles of driving TPMS still not working.

2, Problem when i got home i looked at my old tires one of the tires was swapped instead of Michelin Pilot A/S 255/40/19 i got Ventus 235/45/17 with a drywall nail stuck in it, when i called discount tire on that i was told you don't need old tires anyways you purchased warranty on all tires if any thing goes wrong it's covered... What kinda answer is that why do they care what i would do with my old tires the bottom line is pay a little more where you get better customer service!

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Discount Tire Customer Reviews Overview

Discount Tire specializes in the sale of tires and wheels for a wide range of vehicles. Customers can browse a variety of tire brands and styles to suit their driving needs and preferences. The company also offers tire installation services, including balancing and rotation, as well as flat repair. In addition to tires, Discount Tire provides custom wheel options. Services can be scheduled online or in-store, with numerous locations available for customer convenience.

Discount Tire In-depth Review

In summary, Discount Tire provides a comprehensive tire service that combines a user-friendly website with a wide selection of products, competitive pricing, and excellent customer service. Their installation services are efficient and they offer solid warranties and guarantees. With numerous locations and a strong community presence, Discount Tire stands out as a reliable option for tire purchases and services.

Company Overview

Discount Tire has long history in tire business, offering wide range of tires and wheels for different vehicles. They provide services like tire installation, balancing, and rotation.

Website Usability

Website is easy to navigate, with tools like tire size finder very helpful. Online appointment scheduling is straightforward and convenient.

Product Selection

  1. Many tire brands and types available.
  2. Good selection of wheels and custom rims.
  3. Stock levels are generally good for variety of vehicles.

Pricing and Value

Prices are competitive when compared with other tire retailers. They offer deals and promotions regularly, and have price match guarantee which is very good for customers.

Customer Service

Support team is responsive, and staff in stores are knowledgeable and professional. In-store service experience is generally positive.

Installation Services

Quality of tire installation is high, with additional services like balancing and rotation done well. Service is quick and efficient.

Warranty and Guarantees

Discount Tire provides detailed tire warranties and satisfaction guarantee policies. They also offer road hazard coverage which is very beneficial.

Store Locations and Accessibility

Stores are available nationwide, locations are convenient, and store hours are customer-friendly.

Customer Reviews and Testimonials

Customer feedback is mostly positive, with praises for service and product quality. Some complaints exist but overall, reviews seem reliable.

Return and Exchange Policies

Return policy is clear and fair, with straightforward process for exchanges and refunds.

Payment Options and Financing

Many payment methods accepted, including financing plans. They also offer credit card with benefits.

Online and In-Store Experience

Online information matches in-store service well. Stores have good amenities and environment.

Community Involvement and Environmental Responsibility

Discount Tire is active in communities and has tire recycling programs showing commitment to sustainability.

Expertise and Industry Standing

They have many years in business with good reputation. They have received industry awards and recognition.

Final Verdict

Discount Tire is recommended for wide range of consumers. They have many pros like product selection, pricing, and service. Cons are few but should be considered. Overall, very good choice for tire needs.

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