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DirecTV / upgrading is not working

Review updated:

Since January when you upgraded your software my genie and remote have been freezing up I've had a tech come out in April and again in June 9th to fix the problem and they showed me the email you sent to the techs stating there is nothing anyone can do till the upgrade is fixed there is an old saying if it ain't broke don't fix it. I would suggest putting it back the way it was customers are posting your reviews as a 1 on bbb and consumers affairs as of fri i may be going back to dish due to your negative actions towards this matter please feel free to call me at [protected] to resolve this matter

Sn
Jun 10, 2018
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  • Sn
      Jun 10, 2018

    I filed a complaint on 6/10 and one of your assistance called me and toward me he was canceling my service unless I retrac my complaint the num was [protected] he called numerous times harassing without saying he was a directv representation last time I looked freedom of speech was not against the law my number is [protected]

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