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DirecTV / new installed, tech not show up

1 Lewisville, TX, United States Review updated:

I am writing this after spending 3 hours on the phone. It has been a very stressful time dealing with ATT/Direct TV customer service and installation tech groups. This is absolutely the customer service and can be compared to a nightmare. The Tech did not show up for scheduled installation.( Waited 14 days) . Installation time was 12PM to 4PM. Tech did not call, to tell us he was not coming. Called the Center, was told it shows he is on the way. Later was told he was not on the way he was not coming because previous installation took longer than was expecting. We needed to reschedule told to call Customer Service. Waited on hold 56 minutes spoke with Clark employee # 148786, told we had to reschedule, put on hold 40 minutes, transferred to Mark employee # 111454, told we had to rescheduled and wait another 10 days. Asked to speak with manager was told he is going to say the same thing. He also did not care if we used Direct TV or not. Spoke Diane # D5665N Said he did not have any other option. My question is how this company stays in business. Bye ATT/Direct TV. I tell everyone what you offer for service.

No
Sep 21, 2018
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Comments

  • 9w
      21st of Sep, 2018
    0 Votes

    there just paid seat warmers
    run while you can and go with another provider

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