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DirecTV / new directv menu is awful

1 Graham, NC, United States Review updated:

I've been a satisfied customer for 14 years but this new on-screen menu is a giant step backwards. The font is small and difficult to read; the ability to jump forward 12 hours at a time in the Guide mode has been taken away so that it takes 48 button clicks to go forward 24 hours; two programs I never set to record still record and I cannot find a way to cancel them; the List function for shows I've recorded is awkward to use. I just don't understand why this change was made!

Jun 17, 2018
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  • Ab
      19th of Jun, 2018
    0 Votes

    Was there something wrong with the old format?? This is the second time Ive deleted the entire series that I had recorded instead of just the one episode ...I know its my fault but still!! So frustrating

  • He
      2nd of Jul, 2018
    0 Votes

    I am very disappointed with this new format. We set favorite programs to record and it looks as if it will record the
    programs, but when we go back to play them, they have disappeared. And, I see where AT & T is going to raise the now outrageous rate by $5 in August. When I called this morning to see what was going on, I was answered by a
    technician who refused to say where she was located, but probably in the Philippines and all she wanted to do was
    discuss lowing my rate. Over the years, I have learned that the words "new and Improved" just means a mess and this time it is a whopper of a mess. What's the number for DISH...please help me.

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