Direct T.V. / you can't agree to something you are not made aware of
I love how big Corporations can just take your money and you can't do anything about it. When my husband an I moved into our new house we called Direct TV and ordered Satellite Service. We were given a vague appointment that we had to take 1/2 a day off of work to make. It was set for the hours between 12pm and 5pm. I received a phone call at 4pm and was informed that the technician would not be able to make it to the appointment. He had called in that morning, and was out sick for the day. Nice of them to wait till the end of the day. Anyway, I was scheduled another appointment for about 2 weeks later. The technician came to the house, and then proceeded to inform us that, because we were leasing the house that we would have to get a letter from the property owner, granting them permission to drill holes if necessary. So AGAIN, I was rescheduled. Finally the Technician made it out, and we had obtained the letter, which they tried to deny because it read "only drill if completely necessary". We did not want anything special we just wanted it to be hooked up. My Husband was home when the tech got there and I returned as he was finishing up. He had my husband doing all sorts of things to help and after he left, we spent the next 2 hours finishing the installation. I received a bill in the mail approximately 2 weeks later, and it included a copy of a 4year contract, that I apparently had agreed to when I had the system installed. I immediately called Direct T.V. and was informed that I could not cancel or I would be charged a disconnection fee. I read them the part of THERE OWN CONTRACT that says "if you do not agree to this contract please contact us" They proceeded to inform me that I must contact them before the service is installed. WOW I never agreed to any contract. There Service is TERRIBLE.
All of there Customer Service Positions are Outsourced to India.
LITTLE TRICK- Request to talk to the RETAINMENT Department. They all speak English well, because there job is to talk people out of canceling there service.
SOLUTION: Reported on CNN just last week - A man was speaking about tips and tricks to keep you from getting run over. If a company that you are under contract with makes even ONE MISTAKE on a bill, you then have the right to CANCEL YOUR ACCOUNT - NO FEE. It is a BREACH OF CONTRACT. Come on Direct...just one little slip...)
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