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Direct Buy / Scam artists

1 United States Review updated:
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Direct Buy lied to get me to sign up.Took salesman aside to make sure they had contractors that worked in my vacation ski resort condo area that I was planning to remodel. I even showed him on a map. He assured me that there was no place they didn't cover. They work with contractors in any town on the map. I also asked him if they carried Natuzzi furniture. He told They carried all manufacturers. I told him I had to be sure they had people in my area as that is the only reason I would sign up. He assured me it wouldn't be a problem. Would not refund when I found out there was no contractor that services my area. Complained to a worker there and she stated she heard the salesman make false statements all the time. When I questioned direct buy at showroom they said the salesman was probably a little confused because it was a fairly new store he might have made some mistakes, but didn't mean to. I tried working with them for awhile on kitchen design, but it was so frustrating and a long drive to showroom I went to Home Depot and got an estimate from them. I gave a copy of estimate to DB designer, and she gave me an estimate that was more than HD. When I called to question their 40% off retail ads they accused me of taking their estimate and showing it to HD so they would beat the price. They did eventually come up with a contractor they said would work in my area and they have clients that live there. I called a few times to ask contractor about my ski condo remodel with no response. I asked kitchen designer and she didn't know if he worked that far away.

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Comments

  • Ed
      10th of Mar, 2009
    0 Votes

    Two weeks I went to an open house. When you first arrive everybody is so nice and personable. You are assigned to an individual who will sit with you in a room to watch a video, which I'm sure nobody paid attention to because the only thing you interested in is the cost for joining. Also, after viewing this video you are told that you can't tell anybody and if you decide not to join at that time, you will not be allowed back into the facility.

    I sat down with this individual and I explained to him what my goals were and the reason why I was interested in this company. I was told about the shipping, handling and taxes. I was also told the items would be shipped to the facility and I should come there to check out the merchandise.

    I was told the membership fee would be 4750.00 if I paid in full, but if I could not do this, there were other options. I opted to take the installation payment. I must also mentioned once I signed the contract, these people would not have spit on me if I was on fire. I was no longer important to them. However, two days later I found out that I was not told the truth about the freight charges, which means I would be responsible for freight, shipping and delivery to my home.

    If the correct information was given to me, I would have never joined this bogus company. When I called on the second day after signing the contract, I was told somebody would contact me, which never happened. I called the next day and the person I dealt with during the open house answered the phone and his attitude was quite nasty and rude. He told me I should have been watching the video.

    I called the corporate office to make a complaint and I was told it was out of their hands. However, I did explain to this individual that I was not going to roll over and die or disappear.

    I've currently contacted the BBB, local television stations. I will be forwarding all information I have to New York State Attorney General. I was also advised to contact the FBI because this appears to be an across state federal crime, due to the large amounts of money which is being scammed from each member.

  • Eu
      21st of Apr, 2009
    +1 Votes

    Direct Buy does high-pressure sales. A friend of mine signed up as well, and even though she double checked to be sure contractors could cover her area, and even though her address was right in front of the salesman, sure enough, no contractors traveled out to her residence. She decided she could at least get some furniture and the catalog was a crappy photocopy with hard to see pictures, and the one clerk nearby was sitting on a stool and refused to get up to help her. Waste of money.

  • Di
      19th of May, 2009
    0 Votes

    I can't believe that DirectBuy is still in business. We have to band together and continue to let others know what a scam this is. DirectBuy is a nightmare & they lie about their "no retail mark-up" merchandise.
    Help spread the word...
    A Federal Class Action lawsuit against DirectBuy has been filed by Izard Nobel LLP. Contact information is as follows
    Lead Attorney - Jeff Nobel
    email - jnobel@izardnobel.com
    toll free phone# - (800) 797-5499
    Please contact them so justice may prevail & we can get our hard earned money aka "membership fees" back.

  • Di
      19th of May, 2009
    0 Votes

    DirectBuy will do whatever it takes to get you to sign up. They'll tell you anything and then either ignore you or deny it later.
    DirectBuy is a nightmare & scam.
    Help spread the word...
    A Federal Class Action lawsuit against DirectBuy has been filed by Izard Nobel LLP. Contact information is as follows
    Lead Attorney - Jeff Nobel
    email - jnobel@izardnobel.com
    toll free phone# - (800) 797-5499
    Please contact them so justice may prevail & we can get our hard earned money aka "membership fees" back.

  • Di
      27th of May, 2009
    0 Votes

    Glad to hear you didn't join DirectBuy. On behalf of those of us who were duped, thanks for spreading the word in keeping others from having a horrible experience and spending tons of money on empty promises.

  • Co
      3rd of Dec, 2009
    0 Votes

    check out ' Natuzzi price fixing' on google

    You should all know that its been reported today that;
    'Cary Benson has resigned as president of Natuzzi Americas, a spokeswoman for the Italy-based upholstery manufacturer confirmed. The company has not announced a replacement. Officials could not immediately be reached for comment.'

    http://www.furnituretoday.com/article/395177Cary_Benson_resigns_as_president_of_Natuzzi_Americas.php

    How convenient not having ANY Officials available for comment. Couldn't possibly be because Natuzzi have been reported to the SEc, and the US Dept of Justice and the UK's Office of Fair Trading, facing potential fines which could total up to $200m, and extradition and imprisonment for Italian directors? Resigning does not escape from a jail sentence or at least it shouldn't!

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