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Digitel / i've been scammed!

1 Philippines Review updated:

I'm a regular Dsl subscriber until i had my internet connection upgraded to a better speed. It's been good during the first 1 and a half month or so. By the month of May 2008, speed went down to almost 80% which is much lower than my previous speed (before the upgrade). I've been complaining for almost a month now and NOBODY listens. Nobody seems to be doing anything to restore the right speed I've been paying for.
Right now i have called them(their help desks) more than 40 times and the best they could do was FOLLOW-UP/INFORM/COORDINATE their imaginary TECHNICAL TEAM!
They did nothing to help me for almost a MONTH now. I've been SCAMMED! They've been stealing my money right to my face and i can't do anything about it...If i decide to have my connection terminated, they told me i have to pay the fee!(equal to 2 months bill). It wasn't my fault yet I'd have to be paying is insane!
Anyways, here's my digitel account info:
DATA # [protected]
1st Report # 415-6191
2nd Report # 415-7800
I've exhausted all my efforts complaining...i hope here, somebody would finally listen...possibly help.

Yo
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Comments

  • La
      29th of Aug, 2008
    0 Votes

    My uncle owns an internet shop in Pampanga and uses Digitel and he doesn't have any problems.

    If the call center can't help you, you can visit any of their branches or any below.

    You may also demand that Digitel cancel your contract due to non service. Legally, the company cannot hold you liable for pre-termination if they can't provide the service you purchase from them.

    Head Office:
    (URC Compound)
    110 E. Rodriguez Jr. Ave. Bagumbayan,
    1110 Quezon City
    Phone: +63 (2) 397-8888

    Branches in Cavite
    http://home.digitelone.com/customer/centers.htm

  • Ke
      30th of Sep, 2008
    0 Votes

    digitel, wag na kyo mag subscribe dyan, ala naman kwenta kumpanya yan eh..

  • Al
      30th of Sep, 2008
    0 Votes

    Yes it was a scammed dahil priority nila ung incentive na makukuha ng mga managers, bakit alam ko dahil may friend ako sa digitel, at isa pa hindi nagtatrabaho nag maayos ung mga staff nila dahil sa lihit ng sahod. pero kung maningil ang kumpanya sobra. ang ginagawa ng ibang technician pati managers nag sasideline kung ano ang side line secret? mag-invistigate kayo. dahil sa kumpanya din galing ang sideline nila.

  • Ci
      6th of Jan, 2009
    0 Votes

    Ganun din po ang nangyayari sa amin ngaun, kasi apply po kami ng service nila last dec, sa molino branch nila, sabi naman ng taga molino branch na nakausap namin doon wala na daw available line. Tapos sabi ng isang security guard doon ay iwanan ko nalang daw ang cell no. ko sa kanila para kung sakali tatawagan daw nila ako kung may available nang line. Ganun na nga ang ginawa ko iniwan ko ang cell no. ko sa kanila.
    Then the next day, nakatanggap nga ako ng tawag na nagtatanong kung nagAAPPLY daw ako ng LINE W/ INTERNET sabi ko naman OO, tapos sabi niya hantay lang daw kami hangga 4pm at pupuntahan daw kami sa location kung saan ikakabit yung LINE, dumating naman sila kasama yung agent na si MILET at sales supervisor na si ROMY BALUYOT.
    Unang tanong ko sa kanila ay kung may LINE na ikakabit sa amin, sagot ni ROMY, meron po sir. Tinanong ko din kung ilang araw aabutin bago maikanit yung LINE, sagot ni MILET seven(7) to ten(10) days max. maikakabit na.
    Kinabukasan inihanda ko yung requirements sa application, pati na yung fee na P2, 200.00. Tapos bumalik sila para mapirmahan yung contract, at kunin yung pera na P2, 200.00 para sa advance payment daw.
    Tapos hanga ngayon, dina nagparamdam yung dalawa, tawag naman ako sa office nila, FOLLOW-UP/INFORM/COORDINATE sa kanilang imaginary TECHNICAL TEAM!
    Tapos tawag ako ulit, sabi nila sa office bago daw mag NEW YEAR maikakabit na daw, pero wala parin dumating na anino ng DIGITEL.
    Halos araw araw na akong follow-up sa kanila, hanga kaninang hapon FOLLOW-UP/INFORM/COORDINATE sa kanilang imaginary TECHNICAL TEAM na naman ang SAGOT nila.
    Sana matawagan na sila ng pansin...
    Ayusin na ang sistema nila...
    Di sila nakakatuwa...

  • Ne
      27th of Feb, 2009
    0 Votes

    were is that site so we can imdiately bomb that area...cpp npa bulacan chapter... email us asap...newheroes_npa@yahoo.com

  • Mr
      6th of Apr, 2009
    0 Votes

    Digitel really sucks!!! I can't play online games anymore that's why I called them but until now nothing has changed! Here is BITAG # text them we should teach digitel some lessons 09289038238

  • Re
      1st of Jun, 2009
    0 Votes

    SCAM TALAGA YANG DIGITEL NA YAN...nag apply ako ng 1.5Mbps pero ang nakukuha ko lang 210Kbps. Nung nag reklamo ako sa reginal office nila sa Lucena binagsakan ako ng telepono ng manager nila "Mr. Gunio" ang pangalan. Hindi lang Digitel ang may problema pati ang mga tao nila.

    Pag tumatawag ka naman sa hotline nila ang puro hingi lang ng sorry wala namang gingawa. Ayusin nyo naman serbisyo ninyo Digitel!!!

    Dapat kasi di pinapayagan magoperate yan eh!!! Gawa naman sana ng aksyon ang Gobyerno para mawalan ng license ang Digitel...

  • Ab
      25th of Jul, 2009
    0 Votes

    Senate should recall the Digitell officials and let them explain their incapacity to fulfill their duties to their customers.

  • Ab
      25th of Jul, 2009
    0 Votes

    We call for Mr. Senator Juan Ponce Enrile and other Media Agencies to highlight this disturbing anomalies of Digitel.

  • Dr
      31st of Oct, 2009
    0 Votes

    Digitel's service is total crap. I don't even know where to begin with what I want to say about their BS service. October 9th 2009 to October 17th 2009 no internet apparently due to a cut fiber optic and server issues.. BS!! Internet restored on 18th October but very slow.. October 26th until now, currently November 1, no internet yet again. Customer service is so useless and can only tell you that they are escalating the report to upper management which again is BS!! They are still trouble shooting... ??? 7 days of trouble shooting?? do their techinicians or network engineers even know what the hell they are doing?
    Being based in Binangonan Rizal, I am left with very limited options for internet service providers. I use my internet for business where all my clients are overseas so needless to say with all this downtime I have lost thousands of DOLLARS worth of business. I only chose Digitel in the beginning because they offered an option for static IP which I needed and it was only supposed to be a 12month contract but now they are trying to tell me it's 30mths. BS Company, BS Service, BS Support...
    I have only mentioned a couple of the issues here as if I noted them all it would fill numerous pages of this site.. VERY UNHAPPY AND DISGRUNTLED Digitel Subscriber

  • Ri
      2nd of Dec, 2010
    0 Votes

    digitel sucks hard. it really sucks HARD!

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