Diamonds International
Reviews and Complaints

My fiance and I ordered those rings in february recommended by paypal. We live in singapore. Diamonds international do not ship to our country. Therefore, we made alliance with our country's postal service in usa to deliver it to us. We ordered and the amount have been cut from our bank. Di emailed us to inform us that since the address differ from our credit card, we have to give them the authorization code from our bank when the money is cut. So we did. We gave them the authorization code. They said that it matched and they will process our orders. We waited. Two months. Finally, the status changed to 'shipment pending'. Can you imagine how excited we were? We were getting married next month! That is in may. Now is april. I felt relieved. Finally after two weeks of 'shipment pending' they cancelled our orders without any explanations or reason. They do not even bother to contact us. We called again. They told us we do not pass they fraudulent check. Fine, we ask for our money back. They said they did not take any money from us! How can that be? If they do not take any money from us, how we obtain the authorization codes? How they even process our orders? Because, when orders are made, online, you immediately will have to pay. They do not refund! Seriously, we are on a tight budget getting married and all. This was our wedding bands! We do not have any more money to buy new ones because we have a budget on the rings. And its already spent on di. I am in depression right this instant.

While on vacation in playa del carmen in january 10, 2010, I purchased a diamond ring for $3100 us. On feb 28 I noticed that one of the small diamonds had fallen out. A day later before I could contact diamond's international, another small diamond fell out.

I contacted the company by phone on march 1st to complain and was told they would call me back within 24 hours. They did call back about 22 hours later. I advised the representative that I was unhappy with the quality of the item and I wanted to return the ring for a full refund. The company representative informed me that they would not refund my money. They would only authorize a return if I signed a document stating that I would accept a repair or credit. They refused to refund the purchase. The representative was very rude.

I am currently trying to get help from my credit card company regarding a refund. I took the ring to a local jeweler who told me that they hear complaints all the time from di customers. The jeweler examined the ring under a magnifying glass and said the prongs were too small and spaced too closely on the inside and that I could continue to expect stones to fall out. The local jeweler also showed me several similar rings that I could have purchased for equal or less money and had the confidence of a meaningful guarantee.

I was guilty of making an impulse buy and did not ask about the company guarantee.

I am so disapponted in the scam carnival has with diamonds int'l and will get my money back if it is the last thing I do. I was pressured to buy an item with diamonds international and the response I got was that they could not give me my money back because of buyer's remorse. What? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me never to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item is not as it was stated to me - the color & clarity are not as good as di has stated-in other words, they are not accurate. The appraisal that we received from di was given higher marks than it should have been given. I was taken for a ride, so they say in the usa. My jeweler is a highly trained professional (master benchmark jeweler), so I know that I have been misrepresented by carnival and diamonds international and will persue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with di through ppi group, (like everyone else after I have read the fraud reports about diamonds international) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via certified mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for?). I am willing to drive to new york to get my money back. Di is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will not give up fighting. I will contact the states attorneys general, the better business bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is defective and misrepresented to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the united staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the carnival "expert jemologist" that di was based out of new york and that we were indeed protected by us laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by carnival and diamonds international.

Will I sail with carnival again? Probably not. Will I ever purchase anything of value overseas again? No! Diamonds international? Absolutley not and I will tell everyone I know! Read all of the threads! Buyer beware!

I cruised with royal caribbean during the week of 11-oct-08 to 18-oct-08. While in phillipsburg, sm, I made a purchase of a diamond engagement ring at tanzanite international in wathey square. Upon returning to the ship, we noticed that the center stone was mounted crookedly, and took the ring to the onboard "shopping assistant" to discuss how we could go about getting the problem remedied. Unfortunately, a tropical storm decided to blow us out of puerto rico, so nothing could be fixed while on the ship. I filled out a "merchandise adjustment form" and agreed to having royal caribbean contact the dealer so that they could get in contact with me.

Upon returning to the states, I went to have the ring appraised at a reputable and trusted jeweler. It came as a bit of a shock when the jeweler took one look at the ring, and informed me that I had "been taken" by diamonds international (parent company to ti). The jeweler then proceeded to give me a laundry list of problems with the stone/setting/mounting that include the following highlights:

- the original diamond was over-priced and poorly cut.
- the stone was over sized for the setting that it was placed in and had to be forced into the setting.
- as a result of the stone being over sized and a complete mismatch for the setting, the di jeweler that mounted the stone had to do the following:

* one of the four prongs was broken off and then soldered back onto the ring. This resulted in a visible crack on the broken off prong and a possible weakness in the mount that could result in a lost stone.
* the other three prongs were just as atrocious. As the stone was originally cut funny, it fit into the setting crooked. This caused gaps in the other three sides that had to be filled in with a ridiculous amount of solder. The solder caused visible markings in the 3 remaining prongs and caused the center diamond to be both not square to the setting and caused the diamond to "run downhill.

- in addition to the center stone, the ring has a"pave"setting. Due to poor polishing and mounting, the di jeweler polished off the outside prongs on one whole side of the pave-setting. This will, most certainly, cause the outside diamonds to fall out much easier than they would if the prongs remained intact.
- as a result of having to shrink the size of the ring, the whole mounting is crooked and leans to the left. This can also be seen by the naked eye, and could result in an improper fit.

Di took almost 2 hours to mount and size this setting and diamond, and as a result of the store nearing closing hours, I feel that it was a rushed job and they butchered the ring. There's absolutely no way I could have ever proposed with this ring. Our family jeweler was appalled by this ring.

Upon contacting diamonds international and presenting them with this information, I was put in touch (and would continue for the next 6 months) with juan. I was informed that I was just having"buyers remorse"and there was nothing that they could do. I then had it professionally appraised by an independent appraiser where it was valued at $1200 less than what I had paid for it. Diamonds international then told me they didn't trust my appraiser, and needed to see it for themselves. For the next 6 months, I fought back and forth with them, reluctantly sending it back to them for appraisal, only to have them tell me that their appraiser found nothing wrong with it and that I was left with little options. Fed up, I finally told the guy on the line that I could no longer deal with him and needed to speak with someone else. I was finally put on with a manager, who told me that I would be able to get store credit. I told him that it was pointless to get store credit for"crap product"if it was just going to go back to more"crap product". Luckily, di sells loose stones. I purchased a loose diamond from them which I then put into a mount provided by the aforementioned trust-worthy jeweler.

I will never do business with this company again. Their business practices are vicious. They make every attempt to make you feel awful for trying to get your money back. Do not buy anything from them! Ever!

My boyfriend and I purchased a ring at the diamonds international in cozumel, while sailing on the carnival legend. After attending a jem seminar on the ship we decided to look at the diamonds international store. We were assured that we would get a great deal... We decided to buy the ring.
The "port shopping" person that held seminars on the ship, etc. Was in the store with us at the time of purchase. So I felt like there was nothing to worry about. When we got home, a week later more than 2, 400 was charged to our card that was used at the store. All charges were for stores in the mexico area. This was the one and only tijme we used the card the entire trip.
Dont purchase anything from this company. They did not run our card in front of us. There is a small room in the center of the store... They said they were filling out paper work on the ring. We actually had to ask a couple times for the card... We needed to board the ship. The carnival "shopper" that was with us even had to say they need their card and paperwork. Looking back. I realize they were writing writing down the info on the card, and checking the balance on the account. I've called carnival and they are doing an investigation.

My husband & I were in cozumel on a carnival cruise jan. 29, 2009 and were looking for a ring for him.in over 23 years of marriage it is the first time he requested any jewelry. He wanted an unusual ring that wouldn't be seen on everyone. The salesman picked out a diamond men's ring which had a 0.28 ct diamond set to one side. My husband said it was ok but too much and not unusual enough. The salesman then picked out a tanzanite oval stone 0.87 ct. Which was quite nice. He said that they could set the stone next to the diamond and quoted a price which was quite high for the ring. We hesitated and then the manager was called over and asked if the custom ring could be created and to possibly discount the price further. The manager then went to the work center at the store and came back with a price for setting the tanzanite plus dropped the price of the ring. We still hesitated and said that we weren't carrying that much cash and weren't even sure our credit card would accept the charge since we had forgotten to inform them we were traveling. The immediately ran the charge card for the cost of the ring and proceeded to tell us that it would be ready in a couple of hours. We were also informed that if we were unsatisfied at any time we could upgrade the ring since it was all registered with the company or get a total refund... No mention was made of time limit. He then had me sign the receipt... I should have thoroughly read what I was signing but am used to dealing with reputable jewelers here in the states. Even if I had read it and refused to sign it would have done me no good because it is clearly stated that refunds aren't issued due to buyer's remorse and they had already charged my card so I had effectively paid for the ring. We picked up the ring several hours later and really liked it even though I was still not happy with the $1280 I had paid. My husband loved the ring and wore it proudly until last week when after being out all day in new smyrna he noticed that the tanzanite stone was missing by running his fingers over the ring and catching a burr. Upon looking at the ring we noticed that the opening they had cut for the stone was rough with many burrs and the ledge they had allowed for the stone to sit in was much too narrow to allow for the glue to hold the stone securely for any length of time... The stone fell out 3 months to the day from purchase. I immediately went inside, pulled up the paperwork & warranty (that is a real laugh), called diamonds international and established a claim... I was told somebody would contact me with 24-48 hours which they did. Hugo m called (supposedly from cozumel, listened to my story and told me to fax or email copies of the receipt, their appraisal, etc. And somebody would get in touch with me in a couple of days as they would be on labor day holiday starting the next day (i'm sure they were still open for business to rip off other cruise passangers.). After not hearing from him for several days I emailed him requesting to at least have him acknowledge receipt of the required email. I still didn't hear from him and emailed diamonds international in nyc stating my disatisfaction of their handling of my claim to date. I received a call yesterday afternoon telling me that they denied my claim totally because it was more than 60 days from purchase... 30 days which is their normal warranty and an additional 30 days because I was a carnival customer. He then told me that the stones in the ring weren't covered at all because they were larger than 0.15ct and even though their workmanship was shoddy (I had send a picture of the ring minus the lost stone showing the narrow ledge they had expected to hold the stone) there was nothing they were willing to do. I told him that I wanted that put in writing and emailed to me. I received an email later that evening from hugo with the offer of them fixing my ring at my expense and had 14 days to accept their offer. I emailed hugo back with a copy going to diamonds international in nyc stating that their offer was ludicrous... Who in their right mind would pay to have a ring repaired (and of course would have to purchase a new stone sight unseen) by a jeweler that wouldn't even warranty the original ring. I also stated that we would be at every shopping talk on all future carnival cruises with the ring and explain what happened and what a rip-off diamonds international is plus we would visit every diamonds (or tanzanite) international store in the ports we visit and go over the problem with every manager. I received a telephone call this morning from "jason" from their nyc store and said that he would make sure somebody will take care of me right away and it wasn't done with bad intentions... He knows I am unhappy and will do whatever he can to help me. I'm not holding my breath because I just received another email from hugo m in cozumel stating: "hello. Thank you for write me back, and I am sorry about all this situation. I already let my supervisor know about all this and he will speak with the sales person as well with the manager to avoid this happened again. If you need anything else don’t hesitate to contact me. Hugo." i'm not going to take this lying down and will continue to fight for a solution to this problem... Either fix the ring at no cost to me or give me my money back... Store credit is not acceptable but a full store credit would be better than nothing if I could use it on the diamonds international website.
Bonnie gitto... Orange city, fl

I purchased a white gold sapphire ring at diamonds international while on a carnival legend cruise in september, 2007, to belize. It was a gift for my daughter's birthday.

Within the first couple weeks of wearing, a stone came out and that is when the fun began. After numerous calls to diamonds international, I finally received return shipping information to send the ring back to their ny location for repair/replacement. This was november 13, 2007.

After numerous calls, which were either not returned or being told that the person I dealt with no longer worked for the company, I received the ring back (after 4 months) on march 10th, 2008. My daughter wore the ring to work one day and the stone fell out again. The stone obviously was not a sapphire as it had clear spots in it and the glue job was evident.

I am thoroughly disgusted and it is not worth my blood pressure to go through sending this ring back again. The ring is inferior and my only satisfaction at this point would be a complete refund of my money. Carnival should not promote this business if they are not going to follow up on problems that their guests have. I work too hard for $600. To be thrown down the drain. My advice to anyone is to not use diamonds international for your jewelry purchases.

We cruised on carnival elation on 3/17-3/23/07 to the bahamas. We attended the shopping presentation onboard with the elation's super shopper mark. Mark touted diamond international as one of only two diamond merchants in nassau that could be trusted.

We were shopping for a.50 carat loose diamond. We selected a round cut diamond price around $1700, but they would give us a deal on it for $1375. Per the salesperson and the appraisal we received from di it was valued at $1730, is.51 carat white diamond that was g color and i1 clarity.

When we returned to the states we had the diamond re-appraised. I assure you that this appraiser had no interest in purchasing our diamond or selling us another diamond. He is an independent appraiser, not a jeweler, who does appraisals in several of the jewelry stores in our area. We have used him before and he was right on the money with our previous loose diamond appraisal. He neither tried to purchase our diamond or steer us to a jeweler to trade it in or sell it. My problem is not the newly appraised value of $1800, it is that that the.51 round cut, g color, i1 clarity diamond was now appraised as.48 carat, k color and i1 clarity. Not even close. My dispute is that the diamond was misrepresented. It is not what I purchased.

We are in dispute with di through pti, which is about useless because they appear to be working for diamonds international. They only offer to take my diamond back and give store credit (I can trust them to not 'lose' my diamond to give me what I am paying for?). Di is trying to wear us down so we'll just give up and accept their store-credit offer. They don't know i'm in for the long-haul.

Will I sail with carnival again? I don't know. Will I ever purchase anything of value overseas again? No! Diamonds international? Absolutely not and I will tell everyone I know! Read all of the threads, they are exactly what we are going through now. Buyer beware!

I purchased a loose stone while on a carnvial cruise. While on the cruise, these stores are heavily promoted and you are assured that these are guaranteed stores. Once I got home, I had the ring appraised as it looked like there was a problem with the corner (princess cut 0.70 h si3). I was shocked to find out that the stone was neither the size or clarity that I thought 0.55 h i2). I called ppi and registered a claim, that was 7 mths ago. Di refuses to offer a refund and after many many calls I received a replacement. Cautious I had the stone looked at and once again it was not an si3 but an i2. I have been now working to get a refund. Carnvial takes no responsibility and advised that I had to deal with ppi. If anyone has contact info for someone at di to expedite this issue, please let me know. They do not return calls or emails.

Beware of diamonds international! On a cruise we made the mistake of believing the "super shopper" when listening to his "great buys in the ports" presentation on board. After purchasing a diamond ring in cozumel, mexico, we got home to have another appraisal done and found it was graded lower than it was represented. Further more, it was advised that I not wear the ring as the imperfections were such that if hit, it could be broken. This is suppose to be a diamond, a hard stone! Because our appraisal was the two grades below what di said it was, they had to agree to a full refund. We bought it in feb. And it is now the middle of may. They now have both the ring and our money. They have said our credit card would be credited and it has not. After all this time of unanswered messages and phone calls, they seem to think I am going away. Wrong! This is not a message from one dissatisfied customer. You can find many places and blogs to tell you of this misleading company. Two other members of our party were ripped off also. This was not an isolated case. I blame the cruise lines as well for promoting these deceptive practices. The fraudulent practices of diamonds international are to be avoided at all costs. They hope you will go away, but they have sold their junk to the wrong people. Many people are hearing about their fleecing of the public.

Purchased.56 diamond stud earings in cozumel. 4 years later a piece of the daimond broke off. We brought it to a jewelry store who advised that they pieced together 4 pieces of a dimaond to make one stud. We had apprasial and certificate and sent back to di for repair... Wow they said its not our merchandise... They lied and sent back the goods with no letter of explanation... How due they stay in business... Welll the crusise lines and all others get a cut so lets knock them out by not buying from them...

I saw a diamond in ketchikan alaska while on a cruise. I called and ordered the ring when I got home (a cost of $3600 with my trade). They charged my credit card immediately. They sent the wrong rings. The one I wanted was sold so they tried a different store in alaska - no ring. They found one in couzumel mexico and had it shipped which took about 2 months. Meanwhile, I am paying interest for something I don't have and they had my old wedding rings as a trade. 2 months with no rings! I finally get the rings and after 3 months a small diamond on the left side of the center diamond fell out. Mind you, I take this ring off for everything - dishes, cleaning, etc. I had also taken it to the local jewelers to be soldered together. It had been cleaned and checked twice in the 3 months since purchased. There was no broken or bent prongs when I took it in for repair to the local jeweler. After many attempts to contact di about the reimbursement of repairs (it took a 1 1/2 months to hear back from them that they would reimburse me.) they sent me a letter to sign saying I would settle for the cost of my repair ($225). I sent the letter and it has been another month and still no reimbursement. They are the lousiest business I have ever dealt with. They never return emails or phone calls. When they do it takes days to get any response and you have to be very demanding and tell them off in no uncertain terms. Then they act like they will do something and never follow through. I would warn anyone and everyone to only purchase locally with some kind of back up on your purchase. I will pay twice as much and buy local before I would ever even give di a thought!

I purchased a set of diamonds studs on 1/20/07 from di's cozumel, mexico store at avenida rafael e. Melgar #131. The purchase price was $1,500.00 usd. When I got home I decided that I would like to upgrade the quality of my diamonds. The back of the original sales receipt clearly states that "you may receive a store credit on any jewelry purchased by you within 30 days of your purchase provided you return to di and ti the original receipt for the item purchased along with the item in its original condition".

I contacted di customer service in nyc and spoke to joan m. To inform her that I would like to return the studs for store credit, to be used against the purchase of my upgraded studs via di's online store.

On 1/29/07 joan faxed me a claim form. I completed the form, returned it to joan, and on 1/31/07 I received back from joan rma# cz-91-01-a3107. On 1/31/07 I sent the original diamond studs and original sales ticket, appraisal, and credit card receipts back to joan via usps registered mail tracking number ra460607023us. The package was received at di on 2/6/07 as per the usps.

On 2/7/07 joan called me and left me a message stating that she would not process my store credit unless I provided her with an "egl certificate" on the stones I had returned. This "egl certificate" was never provided to me by the di cozumel sales staff when I made my original purchase, was never requested from me previously by joan, and is not listed as a requirement in any of joans return/shipping instructions. Furthermore, as per di's own website, the new pair of upgraded studs that I intend to purchase only comes with a "replacement value appraisal"... Not an egl certificate, which helps prove my suspicion that egl certificates are not part of di's standard operating practice and that joan is using the certificate as an excuse to rip me off.