The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamonds International — rip off
resolved to the customer's satisfaction
I am so disapponted in the scam carnival has with diamonds int'l and will get my money back if it is the last thing I do. I was pressured to buy an item with diamonds international and the response I got was that they could not give me my money back because of buyer's remorse. What??? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me never to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item is not as it was stated to me - the color & clarity are not as good as di has stated-in other words, they are not accurate. The appraisal that we received from di was given higher marks than it should have been given. I was taken for a ride, so they say in the usa. My jeweler is a highly trained professional (master benchmark jeweler), so I know that I have been misrepresented by carnival and diamonds international and will persue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with di through ppi group, (like everyone else after I have read the fraud reports about diamonds international) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via certified mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to new york to get my money back. Di is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will not give up fighting. I will contact the states attorneys general, the better business bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is defective and misrepresented to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the united staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the carnival "expert jemologist" that di was based out of new york and that we were indeed protected by us laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by carnival and diamonds international.
Will I sail with carnival again? Probably not. Will I ever purchase anything of value overseas again? No! Diamonds international? Absolutley not and I will tell everyone I know! Read all of the threads! Buyer beware!