Delta Airlines / Skymiles reinstatement policy
In all of my past flights, I have been a dedicated searcher of Delta flights because of what I considered superior service. I have been repaid by the following:
1. I was notified at the end of Feb. by a letter dated Feb. 23, 09 that my Sky miles had expired Dec. 31, 2008. The total miles were 33, 640.
2. The letter informed me that I could reactivate my expired miles back at a cost of $50 per 500 miles if I acted before May 31, 2009.
3. I have had no statements from Delta since 9/30/06. stating my balance. Why was I not notified prior to the Sky Miles Mileage expiration? Wherein I could use my miles. I lost my eyesight four years ago and had an aide who read every piece of mail I received from Delta and I never received any statement until the one dated February 23, 2009.
5.On 3-16 I called and spoke to a supervisor, Roxanne Tasker, located in Florida, after talking with a representative who said I could only renew my miles by doing it on-line and using my credit card number
6. A large percentage of people over 60 do not access the internet. In my case I am 80 and severely visually impaired. Because of my inability to see numbers or process them well auditorily, I have made it a firm policy never to use my credit card number on-line. In light of the recent episode of the “worm/virus” that frightened all and affected many, perhaps you can relate to my problem.
I know that Delta has fought bankruptcy. So have I. My retirement investments went down 50% in 2001 and the same by the end of 2008. My only hope of seeing my sister again in Twin Falls, Idaho, or to attend the National Federation of State Poetry Societies Annual Conference, or to attend The National Federation of the Blind Annual Conference was to use my Sky Miles. Had I thought I would never travel again, I would have donated them to The Make a Wish Foundation for Children.
Your action shows that you are trying to scam the portion of the public who cannot use the internet or who cannot do financial matters on line because of disabilities. The fact that you sent no statements, and no letter before the miles expired, confirms this. Your
restrictions to doing this operation only on-line is a severe action. Under the circumstances, you should reinstate the miles with no charge whatsoever. At the least
you should accept reinstatement over the telephone with a valid credit card and promote customer service for those having visual disabilities.
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