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Delta Airlines / Overcharging customers

1 United States Review updated:
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When checking in online in Mexico, delta.com will overcharge customers for extra baggage fees by more than $300.00 per bag!!! What should cost $25.00 for one extra bag will cost you $332.00 if you pay with credit card. The correct charge is $332.00 PESOS but then it is not correctly converted to dollars and your credit card will be charged $332 USD. Watch out for this scam!! Delta is aware of this, and evidently not concerned, as it has been going on for months, according to a Delta representative in Mexico!

Lu
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Comments

  • Ai
      14th of Feb, 2010
    0 Votes

    You should have a receipt for the transaction; check the amount. If it is indeed 332 Mexican pesos, then you will just need to send the receipt together with a copy of your credit card statement showing you were charged too much to Delta's customer care department so they can make the correction.

    What employee told you they have been doing this for months????? Somebody told you this before you checked in? Or did you fly back there after you discovered the charge on your statement and an employee told you this? I think you may be exaggerating a little here... Just have them correct it. Errors happen.

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