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Delta Air Lines
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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines reviews & complaints 434

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F
10:27 am EDT

Delta Air Lines york galland

I was flying Delta coach. My knees were cramped. I was sitting behind a guy who had his seat reclined--turns out his name was York Galland. He saw my discomfort and immediately put his seat forward. Seeing that I was a big guy, he gave me some really helpful "secrets" on how to upgrade to first class for almost nothing! Thanks York. Delta, space your seats better!

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Farrow
Colorado Springs, US
Feb 20, 2009 11:44 am EST

I am 6 foot tall and weigh 195, kinda of average for a guy. Most people would not call my huge but I don't fit in airline seats anymore. It would be nice to fly first class, but I don't have that kind of money. Did they make everything smaller in planes these days?

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Don
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Oct 31, 2008 3:18 pm EDT

I fly Northwest when ever I get the chance. I hope Delta doesn't destroy Northwest.

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Bob
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Oct 30, 2008 11:09 am EDT

Maybe these are the things that made them merge with Northwest. Maybe Northwest can turn them around.

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Susan
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Oct 20, 2008 11:02 am EDT

I also seem to always sit behind someone with a "broken seat", a seat that leans back to far. It would be nice if they paid more attention to that.

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Greg
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Oct 16, 2008 10:24 am EDT

Delta does not do a good enough job of checking "broken seats", seats that lean back too far. My irritation goes off the charts when this happens to me.

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Carla B
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Oct 14, 2008 3:50 pm EDT

It is so irritating to have someone lean back, and you see that the back of their head is right if front of you. What I have seen is that not all seats are adjusted the same, or some seats are "broken" to lean back more. In any case, I am the lucky one that gets in back of those seats more than not. In those situations, it is nice to have someone

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Richard Beck
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Oct 14, 2008 3:02 pm EDT

If you want the extra room, sure you need to fly first class on most carriers. There are a few airlines that give you more room.

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5:20 am EDT
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Delta Air Lines terrible experience

I fly regularly. Lately, when I make a reservation, Delta does not permit me to make a seat selection. I am told I cannot as I 'might' get upgraded to first class. Then the day of the flight, the flight is magically full, and everyone else has been able to select seats, so I am left with the worst seat on the aircraft and no one can 'do' anything about it. I am told, 'Gee there is nothing we can do. It should not have happened, Customers are out first concern, have a nice day.'

This is how they treat preferred customers who spend lots of time in their aircraft and spend hundreds of thousands of dollar with them?

I would be better off just getting the lowest fare. They treat me just as poorly but for less.

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Jonhy
, US
Mar 12, 2009 6:34 am EDT

I am traveling extensively to attend NFL cheerleading dance workshops, and recently went to such a workshop in Boston for the New England Patriots. Little did I know that the cost of 'cheap' tickets from Huntsville, Alabama to Boston, which I booked through delta.com, would far exceed my budget to the point of overdrawing my bank account and causing me physical illness.

Although my weekend trip was booked through Delta, my initial flight out of Huntsville was supposed to be on a Pinnacle/Northwest flight. I made it to the Huntsville airport by 4:20 to catch my 5:05 flight; the online check-in did not work, and nobody from Northwest OR Delta answered when I called to say I was stuck in traffic from a car accident.

Regardless, I made it to the airport with enough time to check-in (4:20 was well within the '15 minutes prior to departure' rule); however, there was nobody present at the Northwest counter and the self-service kiosk was not working. I waited in line at the Delta counter, but was told that I would have to be checked in by a Northwest employee. I pointed out that there wasn't anybody there to help me, so the Delta employee went into the back and found a guy, who had conveniently decided to take a snack break at a crucial time for passengers to check-in for the 5:05 flight (he actually admitted that he took a 'snack break' and had crumbs on the front of his shirt)!

By the time Wade (name of the Northwest employee) came out from the back, it was 4:45 (still within the '15 minute rule' for a 5:05 departure) and he told me that it was too late for me to check in. I started crying and told him that I was traveling to Boston by myself for a cheerleading workshop, which started very early in the morning. He looked at me, rolled his eyes, then said 'That figures! Too bad for you, I'm not going to have them hold the plane for you. If you don't want to skip your cheerleader thing, then you can take the flight that gets into Boston at one in the morning.'

He told me to 'move along to the Delta counter' and said that I wasn't going to be getting any 'special allowances'. The employee at the Delta counter actually advised me to report him and said that she didn't understand why he didn't just check me in for the 5:05 flight! This, however, was the LEAST of my problems!

As I was going through the security line in my own hometown airport, one of the security employees said that my bag needed to be inspected (my bag was packed with dance costumes, makeup, beauty supplies and hot rollers). I was actually interrogated about the potentially harmful use of my thigh tightening cream and eyelash curler! I know it's Alabama, but COME ON!

I was told that I had no other choice than to go back to the Delta counter and check my bag, which made me very nervous (I did not trust these people with my luggage!). I flew from Huntsville to Atlanta, then Atlanta to Boston, and sure enough - my luggage did NOT arrive in Boston!

I immediately reported my missing luggage to the baggage claim department in Boston...then proceeded to have an anxiety attack. I was in Boston, alone, at 1:30 a.m. and did not have my luggage...and my cheerleading workshop was a few hours away! A delta employee told me that the soonest I could get my luggage would be the following evening, IF they found it!

Fortunately, I was able to get in touch with one of the girls, who was also attending the workshop, and she picked me up from the airport and took me to Wallgreens to purchase makeup and toiletries; we went to Wal-Mart in the morning (on the way to the workshop) and I purchased the closest thing I could find to dance attire...I have asked Delta to compensate me for this, but nobody will give me a straight answer!

My luggage was delivered around 4:00 p.m. (around the time we were finished with the workshop), but to my HORROR - the inside of my suitcase was SOAKING WET, as if it had been opened in the pouring rain (it was pouring rain in Atlanta, where my luggage was located)! On top of that, some of my new makeup was gone, and some of my eyeshadow was scattered and broken, which mixed with the wetness to ruin everything inside! I called Delta to complain, but got nothing but a busy signal.

The following morning, I found out that all flights to Atlanta were canceled due to weather conditions. I was told to wait in a line that literally took two hours to get through...and when it was finally my turn to be helped, I was informed by a Delta employee that my flight had been automatically re-booked for a flight from D.C. to Huntsville that would have gotten me home on time - but nobody from Delta contacted me to notify me of this!

I was told that it was then too late to get on that flight, and the Delta employee proceeded to tell me that I would have to spend the night in Cincinnati at my own expense and without meal vouchers! She said that Delta did not have to provide hotel or meal vouchers during inclement weather, but I was also told that the reason they were sending me to Cincinnati was NOT due to the weather, but because she didn't have time to find another connecting flight to Huntsville!

Again I started crying and had an anxiety attack...and the lady actually said 'If you think that crying is going to help, or even make me want to waste time looking for other connecting flights, then you are mistaken'.

So...I spent money on a hotel I couldn't afford because I had no other option, and I ate the most expensive quesadillas of my life - also because I had no other option!

Delta has since informed me that they will send me a $75 travel voucher, but refuse to compensate for the hotel or meal. I am still awaiting the report on compensation for my luggage...that comes to a total of around $1, 000.

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Ann Topham
Talent, US
Sep 29, 2009 10:36 pm EDT

Some of the problems I have read about on this site seem larger than mine, but never-the-less, what Delta did to me upset me and financially impacted me a great deal.

Each summer, I purchase tickets for my son and a family of six on the East Coast to visit me on the West Coast. On a fixed income, this is a large expenditure, but to keep close, I do it. Last summer, one grandchild could not make the trip that I had paid for and I wrote a letter to ask that I use the ticket to visit him and the family on the East Coast.

Delta said that there was “nothing they could do. They needed to be fair to everyone that travels with them and must uphold the ticket rules.” They say they look forward to the privilege of serving my air travel needs again. Are they kidding? How rigid is this!

I will not consider Delta again. Continental, here I come!

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John Magana
Menifee, US
Mar 30, 2009 11:49 am EDT

My grand daughter was recently left without a flight to New Orleans because her (and her friend's) seats were given away. Shayla, is a student a UC Berkely and a coordinator for a trip to help rebuild housing for Katrina victims. They arrived at the airport with enough time to make boarding but found they had no seats. Now Delta will refund the ticket price minus a fee of about 75%. How wrong is that?

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7:57 am EDT

Delta Air Lines baggage charges

To Whom It May Concern,
I am a Sky Miles member and spend quite a bit for an individual with Delta. I usually go out of my way to choose Delta when traveling domestically and internationally. ( I am planning to book a trip to Paris today).

My wife and 2 children recently traveled to Chicago for my 9 year old son's Hockey tournament. I usually travel with my son but my daughter had a "Daddy - Daughter Girl Scout Camping" weekend at the same time.

The problem lies with the way she was handled/treated at your O'Hare ticket counter by an "Agent Reed" and how I was treated on the phone through the Delta Sky Miles number [protected])by a Garret Stevens from Cincinnati OH.

Here is the issue:

My wife Corene and son Justin under confirmation number C6IEHY and my daughter Emma under confirmation number C6W072 started their trip in Atlanta to Chicago on flight number 778 to depart at 7:30. each passenger had 1 item to check. We researched your sports equipment rule and found the following:

"Thank you for contacting Delta Air Lines.

Items of hockey / lacrosse equipment may be accepted as checked baggage and one such item may be included in the free baggage allowance. One item of hockey / lacrosse equipment is defined as one equipment bag plus two hockey or lacrosse sticks (taped together). The total weight of the equipment bag and hockey sticks may not exceed 50 pounds or excess weight charges will apply. Size limits of up to 80 linear inches apply.

We appreciate your interest in Delta Air Lines.

Sincerely,

Jack Freidman
Online Customer Support Desk
http://www.delta.com"

My wife printed the above and brought this with them in case there were any questions about your policy. The gentleman who checked them in (I was present) was outstanding, knew the policy and my son's hockey bag and sticks were treated as 1 free checked item as indicated above. I kissed my family goodbye and they were on their way. The other 40+ Atlanta area hockey families had the same experience and the policy was adhered to.

On the way back from Chicago (O'Hare), upon checking in for flight 799 the experience was not the same. My wife had the exact same baggage for our family BUT they forced her to pay $50 for the hockey sticks (One item of hockey / lacrosse equipment is defined as one equipment bag plus two hockey or lacrosse sticks (taped together)). Neither item was over 80 inches or 50 lbs.

When she tried to show Agent Reed the document from your organization, he refused to review it and stated if you want to take the sticks back with you it will have to be an additional $50. She then called me on her cell to ask what she should do. I asked to talk to the agent and he said (I could hear in the background) that there is "nothing I can say that will change his mind.

I told her to pay the $50 and we will work it out with Delta later so she could catch her flight and bring everything home.

While she was flying I called the sky miles number [protected]) and the representative, after me telling my story told me I had to talk with the "baggage department". After being on hold for 37 minutes I finally talked with a Baggage representative who was great. She validated my understanding of the policy but said she cannot provide the credit. It had to be done by a customer service person. he coached me on what numbers/information to have available and also said that I should go see someone in person since I was on my way to pick them up back in Atlanta. I thought great idea!

Once in Atlanta I went to the ticket counter and told my story. The first woman told me I was wrong and we had to pay the $50. She didn't even look up the policy when I requested. I asked to speak to a manager. The manager came over (Name escapes me but I believe begins with a G). I told my story yet again and he said I was wrong and I actually should have paid more! I asked him to research the policy and read it to me. he said the woman already did and I said no she didn't. He asked her and she said no I didn't. At this point another woman walked over named Tanya. She knew the policy and confirmed my understanding. The manager, after hearing that said I need to go to baggage to get my credit. I explained that I called baggage and they told me that they do not have the authority to provide credits. He then said I need to call sky miles to do it and I informed him that I did that also and they informed me to call baggage also which is wrong. Tanya then informed the manager that the credit could be issued right there where we were standing if I had the receipt. My wife had the receipt so it was agreed that once she got off the plane we would come back to that spot and complete the transaction.

My wife, son and daughter arrived safely and informed me that she had been called to the gate in Chicago and was informed by the gate agent that a mistake had been made and a credit for the $50 was issued. With that said we decided to take that as fact and get home without going back to the ticket counter where Tanya was. It was late (10:00) and a school night for the kids and we still had a 45 minute drive home. That was a mistake.

On the drive home I called sky miles again to validate the $50 credit. The woman researched and found the charge but no credit. I again explained my story and she again said no to the credit. I asked for a supervisor and got Garret Stevens on the phone. He was rude, short, unwilling to help and a bit snide. I believe he had the authority to give me the credit and chose not to.

This concern is more about following a policy than the money. In this economy don't you want a guy like me choosing you when we fly? I fly quite a bit for work (VP for UPS), quite abit for Hockey (my son is on the Atlanta Fire travel team) and for leisure (we are originally from Massachusetts so we fly family down and we fly up a lot.

I have choices. Many of the times Air Tran is $3-$6 cheaper and has just as nice a frequent flyer program but I have stayed loyal. I have a delta flight this week as a matter of fact (flight 1046- CQKZFR) and received my medallion upgrade email this morning!

I am requesting a credit for the $50 extra bag fee based on your written policy.

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3:13 pm EDT
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Delta Air Lines awful customer service

I would like to share with you my most recent experience on Delta. I would like to start by telling you how excited I was when I learned we were flying Delta the entire trip, from Jacksonville to Ghana. In the past, I had always trusted Delta to get me to my destination in a safe and timely manner.

I took off from Jacksonville on August 1st to Atlanta, Atlanta to JFK and on to Ghana. These flights were pretty uneventful, until we got to our International flight. I knew the flight to Ghana should be nice, since we would be on an airplane for 12 hours. Was I mistaken! We were packed in this airplane like sardines. The seats were crammed together and my poor legs were stuck in one position because I had no where to put them. To make a long flight extra long, we were stuck on the tarmac for an hour and a half. Not a great way to start the flight. I was toward the end of the line when it was my time to board the plane. By the time I arrived, most of the overhead containers were taken, so the flight attendant took my bag to put downstairs. Even tough I asked her to put it somewhere else. I had nothing to read, listen to or study during this trip. During the flight, we encountered a flight attending who was rude and did not like us to get up, even though the captain had not put on the seat belt sign. There was an instance where she accidently spilled something on my neighbor and the words out of her mouth were very disturbing. When we arrived to Ghana, I asked the flight attending for my bag. She informed me I would have to pick it up with the rest of my luggage. I tried telling her all my identification was in my bag and I needed it so I could go through customs. When I got to customs, I tried explaining to them the flight attending had taken my bag that included my passport, drivers license and other forms of I.D. I had to wait until all people had gone through customs, and be escorted to the baggage claim until I finally found my bag.

Luckily, I had a good trip and put this all behind me. This was until I came back to the United States.

The flight we were scheduled to take from Ghana to the United States was delayed by two hours in the United States. This meant it was two hours delayed picking us up in Ghana. We finally boarded the little, cramped airplane again and began our long trip home. When we finally made it back to the United States, we thought we were safe and almost home. This was the biggest mistake of them all!

We learned that our connecting flight to Atlanta had been cancelled. There were two other International flights that came in around the same time we did. They also had problems. So Delta decided to cram as many people as they could into this tiny room and try to re-book us. We spent two hours in line and ready to get to a Delta representative and get home. I guess it was almost leaving time for the Delta representatives because they were short and very rude to us. Before we made it to the line, we saw people paying off the delta representatives to get closer in line and we saw Delta representatives giving out room vouchers to people who were on my same flight. When we made it to the counter, we told them if they could get us anywhere close to Jacksonville, that would be great. We would drive the rest of the way, if needed. We just wanted to go home. We were told there was nothing for a day and a half. When we asked about a room, we were told Delta would not be giving us a room, and they would not explain why. I asked to speak to a manager and was refused. She said she was not going to call a manager for me. She told me if I didnt leave, she would call port authority on me. Basically, she left me with no ticket and no room at eleven oclock at night. I had never in my life been talked to the way the Delta representative had talked me.

Finally, I found another Delta representative, Yvonne Green. She was wonderful. She took us to the manager I had been asking for earlier. I explained my situation and told him the way I was treated. He gave us a room. Luckily, I had called my dad during this time and he found me a flight out of Newark.

The next morning, we work up, and drove an hour to Newark to catch a flight home. Its funny that the airplane from Atlanta to Jacksonville, a 45- minute flight, was huge! We each had our own T.V. and the seats were very spacious. Its a shame Delta didnt treat us like this for a 12 hour flight!

My experience with Delta was one of the worst experiences I have ever had. Its terrible that the main thing I remember from my trip to Africa was my awful experience with Delta. In the future, I will choose another airline over Delta, due to the customer service I received at JFK.

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Delta Air Lines bad service

I am writing on behalf of my sister. She flew with delta yesterday morning at 9am on flight number 5552 and was charged $140 for checking a second bag and because they said the second bag was over the weight limit. We made sure and insisted that they please do everything possible to make sure the bags would get to their FINAL destination, the agent looked at us like we were idiots and said: 'of course they will get there!' My sister had a connecting flight in detroit and when she got to her final destination in Lansing Michigan, her bags were nowhere to be found. She filed a claim of course but the problem is that Delta and Northwest are pointing fingers at each other! She booked the flight on Delta! She flew with Delta! Its not her fault if Delta buys Northwest and operates Northwest yet customers are lead to believe they are two separate companies! It has been a very frustrating experience to say the least! especially after paying the airline $140 and they still cant get the bags to their final destination! The bags are now in some airport somewhere. The customer service people have not been helpful at all! Both my sister and I have emailed Delta/Northwest yesterday and now almost 16 hours later, still no response! My advice: stay away from delta/Northwest. choose another airline!

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Delta Air Lines very poor service

Two Delta experiences during the past 30 days:

International flight (Atlanta-Incheon and back) that featured broken seat trays and seats, slightly dirty aircraft, filthy bathrooms that weren't maintained for 14 hrs, indifferent/bored flight attendants who avoided work, marginal food. (Compare with Korean Airlines: outstanding service, superb food, immaculately maintained aircraft, constant attention and food/drink, spectacular flight attendants)

2) Skymiles award ticket redemption: hugely increased mileage requirements for domestic award tickets (from 25K miles to 37K or 50K miles for most flights), all kinds of creative and absurd ticketing fees ("partner airline" use fees, taxes that weren't previously charged, new additional fees for any flight that's earlier than 21 days). If you think you know the rules/assumptions of Delta's Skymiles program -- think again. It's become a kind of "bait and switch" scheme in which Delta unilaterally changes the rules and you're stuck.

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Update by Valerie
May 15, 2008 2:54 am EDT

We got in plane from Atlanta to Portland Or.

Out of 6 check bags only 5 arrived. After check with the counter a new tracking/file PDXDLXXXXX # issued to us. No one is will to help other then saying: we are sorry, we are sorry.

As of 5/15/2017 no one from PDX airport security or delta airline have any one checking the claim tickets once the bags arrive. So it is easy to pick up any bag and walk out with out any one checking or asking any question.

Airport security blames the airline and airline blames the airport while we as a tax paying citizens are getting shafted.

Delta airline do not have any kind of scanning systems like other airlines do. So once you bag is lost then there is almost zero chance for it to be found.

Do not fly Delta airline and do not check your bags.

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6:10 am EDT

Delta Air Lines poor service/inept personnel/unreasonable resolution of their error

I had a one way flight from PA to KC for 8/30.
I called today to change my flight for 8/29 and was quoted specific flights that fit my need. The fare difference quoted was $170.00 and charged the difference to my credit card. I gave up my hotel room in PA for the night of 8/29.
I received my confirmation itinerary by email and see that it is actually changed to later in the day 8/30, not 8/29.
I call back and am told that they will take care of it and waive the further difference (8/29 now showing a $338 difference, not the $170 I was quoted and charged. To make matters worse, the agent gets flustered because the flight numbers I was provided don't match what he is showing so he puts me on hold again to speak to his supervisor and then comes back and says that they have to send me to reissue desk and the additional fees would be waived.
I reach the reissue desk, explain my dilemma (mind you-due to Delta's error) and am immediately told that the record has no documentation about waiving anything. This is before they even check to help or aplogize for the inconvenience and error!
Now I am dealing with a robot who continues to use the word "CAN'T" in every sentence he spouts out.
I sit on hold for what seems like eternity (probably closer to 7 minutes).
The agent returns to day here are your options:
1) Keep original flight the same--they voided the $170 transaction already so you are not out the fee.
2) Pay $338 dollars more to change to the Friday flight.
When I ask if they could accomodate the Friday flight for the $170 I was quoted since I gave up my hotel room and otherwise have to find a place to stay in PA they say NO. Can't, Can't, Can't is every other word in the sentence.
No responsibility taken for setting a Customer expectation, making an error and no apology until I asked for one. Was it sincere? Not at all!

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MaryKatherine
,
Jul 25, 2008 6:37 am EDT

This is my second complaint against Delta, which I will never fly again. My mother, who has flown Delta exclusively for 15 years and is a Gold member (or whatever Delta calls them) booked a dream flight to Russia through Delta. Long story short, NIGHTMARE. As another person mentioned, her seat assignments weren't saved, and my 60-ish mom had to fly in the middle seat, where she couldn't easily stretch her legs. Then, they LOST her luggage, and I mean LOST. It took a week, numerous calls from us to various places (and we don't speak Russian-- pleasant). The thing is-- they knew where her luggage was all the time. Her first week in Russia was basically ruined because they wouldn't deliver the luggage. Eventually she had to spend the time and money to take a two hour cab ride back to the airport to get her luggage because no one would deliver it and they actually HUNG UP on my mother. This is not all Delta's fault-- British Airway can take some of the blame, too. I'm placing this under Delta because THAT is who my mother paid, THAT is who's customer service is completely in the pot. EVERY time we have called, for various reasons, we just happen to get the absolute rudest CSA's-- it is like they hire them for their ability to be complete A##'s. Again, I won't fly Delta ever again, and you shouldn't either.

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AD
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Apr 18, 2008 11:31 am EDT

When you book a flight on Delta's website and you fly through one of the "partner's" in my case Air France. Delta never mentioned that your seat assignments are NEVER recorded. They NEVER show up in Air Frances computer. According to Delta... " Ya, we know it's a problem that our computers dont communicate, but remember it's really a seat suggestion" ... that's what I was told. Screw you on a seat suggestion, when it's a 11 or 12 hour flight and YOUR STUCK IN THE MIDDLE SEAT.
Why, becuase Air France allows THEIR passangers to book on-line. So when ALL Delta costomer's go to the airport to check in ... guess what's left, yep .. all the middle seats. So, unless your going on a Delta flight, don't book through them, when your actually flying a different carrier !

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jule
, US
Jun 03, 2016 8:30 am EDT

July 2017, my two daughters and I booked and paid for Roundtrip fares to/from MSP/Miami/ MSP.Nov 19 and Nov 26th. I checked and was informed there was a change in time for all three. I printed a copy of the itinerary. We were all scheduled on the same flights. When we arrived at the airport in Miami we were told that one daughter was scheduled on another flight/time. I had my copy of the itenerary but that made no difference to them. One daughter had to fly alone, my other daughter and I were on the original flight. There were many persons whose flights/seats were changed without notice. This is not good business. Delta has bitten off more than they can chew. I expect to be compensated.

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7:46 pm EDT

Delta Air Lines unaccompanied minor

I had my 13 year old son fly alone on the flight from NY LGA to JAX FL.
My father paid the hundred dollar fee and stayed with him until my son was ready to board. We were so glad that they had such program because it saved me a trip to NY to bring him back.

Here is where the problem started. After waiting for more than 30 minutes after the plane landed.
We found our son wandering around the airport in Jax. when we asked him why, he said no one accompanied him. so when he heard the annoucement (which they were making to let us know they had lost the child) calling for his grandfather (who dropped him off in NY!), he said he was trying to find his way to the baggage claim. When I went to complain about this situaution the lady there (Ms. Angelica Jacobs) instead of apologizing, started getting angry at us claiming since he was 13 he should have been able to look after himself. on top of that, she claimed it was he's fault cuz it may be he wandered off..It's a small airport, delta only uses about four gates, which are all side by side. The plane he was on only carries about 48 passengers How is it that they couldn't keep track of one child? When we started asking these questions, she told us to call customer care to make a complaint, the number she gave us turned out to be a fax number. It turns out Delat only accepts complaints thru their website. Yes We found ourchild safe, but what if? what if something had happened to him? Isn't this why we pay them extra to have our children looked after? I am so disappointed. I have always flew with delta but this is the last time I used their services.

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7:39 am EDT
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Delta Air Lines refund issue

I purchased a ticket for a trip for April 2008. Due to a family emergency I needed to cancel the flight. The ticket agent (name Sherri) assured me that she would waive the cancellation fee due the nature of the cancelation. When I went to use the eticket I was told I would need to pay a $75 fee even though I was told I would not have to pay it. When I asked to speak to a customer service rep I was told "there is no way in hell you aren't going to pay the fee" His name is James Thomas and he is in Tampa. I was told the cancellation fee would be waived on April 15, 2008. I would like Delta to honor this verbal agreement.

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Omar2009
Miami, US
Jul 07, 2009 3:57 pm EDT

I strongly agree, I was deployed in War zone and it's hard to plan for trips while in Iraq so I purshased two tickets from Delta and I wanted to cancelled the first one and change the second one while requesting for refund because I have military orders but Delta keep ignoring my letters and contacts! PLZ what do I have to do to get their attention?
Omar

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6:29 am EDT

Delta Air Lines unaccompanied minors

My two nephews, ages 15 and 11, were flying from Cedar Rapids, IA to Hartford Ct through Cincinnati to visit their aunt (my sister). It was their second year flying Delta on this trip as unaccompanied minors. My family flies Delta exclusively many, many times a year. My sister booked their flight online and somehow a mistake was made and the tickets went through with the kids listed as adults, not unaccompanied minors (here's a tip-- you CANNOT book unaccompanied minors online, though they say you can, agents confirmed this is a LIE. You have to call in, then they charge you more for calling in. SCAM!). When my brother in law went to drop them off and they realized they were minors he had to pay $200-- fine, except that the unaccompanied minor flights on all the other airlines were way cheaper. So, my sister called Delta and received horrible customer service. My sister is attorney-- not someone to mess with. So, she reported them to the BBB and wrote a letter to the company. Whatever, we moved on. Well, after a week vacation my sister (aunt) took the boys to the Hartford airport for their return home and was informed that they couldn't fly because the flight from Cincinnati to Cedar Rapids was the last of the day and unaccompanied minors are not allowed on the last flight of the day. Well, why didn't anyone notice that at the airport in CR? This WAS Delta's fault, unlike the online ticketing which they managed to blame completely on my sister. Well, my sister in Hartford (the boy's aunt) was able to talk the boys onto the flight by switching the older one to adult status and promising that I would be there to get the younger one (I happen to live in Cincinnati). So, I had to drive 45 minutes to the airport and go to the counter and beg my younger nephew's way on the flight. I spoke to a VERY nice young lady and her manager who were able to fix the problem, but not without 1 hour of me waiting, not knowing what would happen. The boy's mother was LIVID, she was considering pressing charges against Delta for custodial interference, which I mentioned at the counter. Well, they finally told me I could go down, meet the boy's incoming flight, then wait with them for their flight to Cedar Rapids. Of course the flight was delayed due to weather problems in Atlanta and the boys and I ended up sitting in the Cincinnati airport for 4 hours, which was ok because I got to hang out with them. However, the problem wasn't over-- I spoke to the agent at the counter where they got off the plane and explained to her that my younger nephew would be going on, and I wanted to make sure his luggage would, too. She said it would. I then told them they needed to make sure their dad was listed as receiving them in Iowa, because with all the changes I was worried that got changed, too. I then repeated this to ANOTHER agent at the next counter. Well, the boys did get to Iowa, eventually, but of course the luggage didn't, and my brother in law wasn't listed to pick them up (yet they let him-- nice, what if there was a custody issue or something? $200 for what? They "watched" an 11 year old on the plane-- I watched him in cincinnati, I put him on the plane). In the end, the boy's luggage made it. However, the amount of money we are out for gas, parking, food, unaccompanied fee, long distance calls between all of us, etc is gone. I would recommend that Delta really look at this policy and the safety issues involved. I would also recommend that if you have unaccompanied minors you look for another airline for the kid's safety and your mental well being.

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Delta Air Lines unaccompanied minor fee

In July '08 I booked a flight for my 12 year old nephew. I told the agent several times that he was only twelve years old and that he was travelling alone. I was never told that there would be a $100 fee each way until two days before the flight when we rechecked the reservations. Maybe, just maybe if the call centres were still in the U. S. and you could understand each other this might be avoided. Maybe everyone should just demand to be transferred to a call centre in the continental U. S. whenever we encounter foreign call centres.

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Delta Air Lines not notified of unaccompanied minor fee until gate

I was not aware of the $100 EACH WAY surcharge until getting to the ticket counter (after the round trip ticket was paid in full). I wrote a complaint to Delta who's boilerplate response was that it was standard operating policy to decline waiver of this fee. Although I informed Delta at time of purchase of the minor and they took down all contact information about who would meet her at the destination airport, no mention was ever made of an additional charge upping the ticket price by over 60%. I had checked on a ticket by American who mentioned this fee and I chose Delta because there was no mention of this fee when booking the ticket. Why wouldn't they add this charge when I paid all the other charges with the ticket purchase? Nothing on the itinerary even mentioned this charge. Delta took no responsibility for their poor communication and SOPs. I will always look to alternative airlines and not fly Delta in my future travels.

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zen
,
Jul 13, 2008 4:58 pm EDT

JUST had a horrible experience with Dealta with my daughter flying alone for the first time at 13. Due to storms her flight was diverted to another airport. My SIL and BIL purchased her tickets for the visit, and had paid an extra 100 dollars (as you mentioned, for a chaperon. What a ridiculous rip off that was. No one was directly assigned to her.

Everything went crazy because the flight was diverted due to weather, causing her to land at a different airport, and sit on the plane for hours. Then they did get her to her original airport but of course her connecting flight was gone. NO ONE was with her, or checking on her the whole layover, which lasted about 3 hours. She was in a room where there was a Dealta employee, but they were not directly responsible for her, and the room was full of other unaccompanied minors, all goofing off and no one supervising.

A Delta rep finally talked to my husband (after him making my daughter demand someone talk to him from the airline.) They said that my daughter would be on a 7 pm flight, then when she was in line to board a DIFFERENT Delta rep told her that she needed to get out of the line because she was not on that flight. Panicked because everyone who had been waiting with her was boarding, she called my husband again, and he told her to approach the woman who took her out of the line and hand her the phone. The woman refused to talk to my husband, then ended up cussing at my daughter to get "your ### from behind my gate." My husband told my daughter to walk up to the woman and read him her name tag so he could call her supervisor.Amazingly, as soon as the woman heard my daughter say "Cynthia E" into the phone, she asked to speak to my husband. During this whole experience, not once did a Delta rep tell my daughter their name, or that they were even from delta, just asked her name and demanded she come with them. Is this what you pay the hundred dollars for? After training your kid to never go with an adult they don't know, and never believe that they are a professional/employee to be trusted unless they have identification. We are writing all this to Delta, but wanted to share as my google brought me to your post.

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John Rice
,
Jul 08, 2008 11:28 am EDT

I just had a similar experience with Delta. I called customer service and while the supervisor admitted that they don't make it clear at the time of purchase, they will not refund or waive the fee. BTW, Southwest does not charge a fee for unaccompanied minors (I flew my daughter on SW last week).

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Delta Air Lines unauthorized charges

We bought airline tickets on 2/22/08 for San Juan Puerto Rico for 5/3/08 to 5/10/08. We flew us air to San Juan and flew delta on our way back. We were charged for 2extra bags by delta on our way back even though we bought the tickets before the rule change on 2/26/08. The delta person was rude and did not care that we had flown down before the change took effect and that the tickets were bought prior to the change being enacted as they were bought on 2/22/08.

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Delta Air Lines highest fare guarantee

Delta.com has a best fare guarantee where they claim they guarantee that they provide the best fare. If the customer finds a better fare for the exact same itinerary, the exact same fare class at a different website and submits a claim form before the midnight of the day that the ticket is purchased, they claim to refund the difference plus issue a $100 credit towards future flights. On May 4th at 10:38 pm I purchased a ticket for $569.50. After reading the best fare guarantee I performed a fare search and found out that cheaptickets.com had the exact same itinerary for $433.47. I submitted the claim form on Delta's website within 20-30 minutes of purchasing my ticket. Delta has responded via e-mail to this claim form a day later saying that my claim was not submitted until 8:49 am in the morning on May 5th, therefore does not qualify. There is no way for me to prove that I submitted the claim form on-time. I asked them to query my ip address or check their systems one more time but I was denied. They don't even provide a phone number to reach them and discuss the issue. Delta's best fare guarantee is nothing but a scam.

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Delta Victim
, US
Feb 12, 2010 11:27 pm EST

Totally agreed. Not only you need to show you bought the ticket the same day but they actually required you to have show them the stupid "Class Code" which is impossible to find it at any other website other than Delta.com. I am very disappointed and waste of my time to deal with this Delta SCAM! If you won't honor it, keep it in your pant! [censored]!

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3:12 am EDT
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Delta Air Lines bad experience

I recently flew Delta airlines from New York to Las Vegas. The plane had a video entertainment system with a touch screen menu. At first I thought it would be great to have this on a long flight.

Playing the games requires tapping on the screen. The problem is that the screen is the back of your seat. Mine in this case.

I endured hours of the man behind me banging on the back of my seat before asking him very politely to stop. He refused and the flight attendant said the man has the right to play and there was nothing he could do.

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Update by Valerie
Oct 10, 2008 10:24 am EDT

We have been loyal customers of Delta for many, many years and several times in the past used their skymiles program to take trips. We have found in the past the airline to be responsive and the customer service representatives to be helpful. However that does not appear to be the case any longer. I wanted to put out a warning to anyone who might be considering flying Delta or using their credit cards for the frequent flyer miles. Their customer service, along with their other services, has been rapidly declining. Our recent experience with several customer service representatives and the Delta website left us frustrated, angry and flightless.

My daughter has been working hard for years to graduate from high school with a college associates degree, several scholarships and as a member of the top ballroom dance team in the US. Needless to say this doesn't give her a lot of time to relax. As proud parents, and in appreciation for the scholarships she earned, we are using her graduation, not to mention the money we will be saving on tuition, as an excuse to start planning a big graduation trip. We love to travel and will use any excuse we can find and giving her some time to relax after years of hard work seemed like a good excuse to me.

We have saved Delta frequent flyer miles for years, flying with Delta and using their frequent flyer credit card faithfully to save miles in anticipation of a big trip. We have used these miles in the past and while it took some work and compromise to get flights, we found the customer service people were very helpful and we ended up getting flights that worked for us. We expected to have the same experience this time and had no trepidation about getting flights as we were starting our search many months ahead of time.

The first step to get these (not anywhere near) free flights was transferring miles from various accounts (mine, brothers) into my husbands account to have enough miles in the same account for the international flights we wanted. Now 1 cent per mile, plus a $30 fee doesn't seem like that much when you read it, but it sure adds up. To transfer 30, 000 miles that ends up being $330. Of course you can only transfer 30, 000 miles at a time so there are more fees if you transfer more. Fortunately for us we didn't need to transfer more than 30, 000 from any one account, but we still ended up paying around $760 for the transfers. We thought in the end it would be worth it considering the costs of international flights and the fact that we need 3 tickets. Of course if you get international flights with frequent flyer miles it will cost you around $200 in additional fees to reserve the flights, so the costs would end up being around $1360. Pretty good for 3 international tickets, though we have to do a lot of work and not get our first, second, tenth, twelfth choice of times and places to fly, but certainly not “free” and certainly not a good deal if you can't get any flights.

Now all the miles are in the right place it's time to start to try to reserve our flights. The website is, to put it simply, terrible. I'm fairly savvy at working around these difficult websites having reserved many flights before. However I found this one beyond frustrating and was unable to reserve a flight. The calendar changed constantly (even between steps of a single session) I later learned from the developer's blog that it was essentially because it was too computer intensive to show all of the flights on the calendar. Their technical workaround? Essentially to show random (and apparently also some nonexistent and/or fully booked) flights, since they couldn't show them all. When I managed to wrestle a flight I wanted into existence, I would invariably get 'There is a problem' or 'please try your request again' or “this flight was just fully booked” when I tried to book them. This same thing would happen again, and again, and again.

After several days of trying to work with the website I had some time so I called the number provided, figuring I'd go ahead and spend the extra money and see if they could help me. After all they had been helpful before when I was trying to reserve flights. I was on hold until, as the sun was sinking in the sky, I had to hang up. 2 days later after unsuccessfully trying to use the website again, I called and waited on hold again until finally I got a live, though snippy, person. I was told that I couldn't make reservations because it was my husbands account. Ok, that's understandable. I'll keep trying to use the website, I thought, and if I can't get a reservation my husband can call when he has timel.

My husband called 2 nights later. By now I had been trying to reserve flights for around 2 weeks with no success, mainly because of the website who's programmers appear to be as competent as our current crop of politicians. My husband put the phone on speaker during the interminable wait on hold, so I heard the whole conversation. It went something like this:

Husband: I'd like to reserve an international flight with my frequent flyer miles, we need to have skysaver flights as we don't have enough miles...

CSR (interrupting): What cities?

Husband: Ideally we'd like to fly from ___ to ____ around May 25th, returning around June 10th, but we are flexible.

CSR: I'm only showing Skychoice (expensive in miles) flights for those cities around that date

Husband: We have found another flight that would work, but we've been unable to get it reserved online. Your website seems to be having some problems. Are you able reserve these other flights for us?

CSR: I CAN'T DO ANYTHING FOR YOU THAT YOU CAN'T DO ON THE WEBSITE. I HAVE THE SAME INFORMATION YOU SEE THERE. YOUR FLIGHTS ARE FAR ENOUGH IN THE FUTURE THAT IF YOU WAIT AND KEEP CHECKING BETTER FLIGHTS FOR YOU WILL LIKELY BECOME AVAILABLE.

Husband: so you recommend we wait?

CSR: yes sir, your flights are far enough out that I recommend you wait and keep checking on the website to get the flights you want.

Husband: but we are having trouble with the website. It won't let us reserve the flights that we want. We're found flights to ------- instead of ------- that we'd be ok with but we can't seem to reserve them online.

CSR: sir, I can't do anything for you that you can't do yourself on the website, and really your flights are far enough out there is no hurry.

Husband: so I should keep checking and trying to reserve on the online?

CSR: Yes sir

Upshot of the conversation : Your call is important to us, please don't bother calling again. We don't have the time, energy, desire or ability to help you.

I kept trying online for flights. There are 3 airports we are willing to fly out of and 10 we are willing to fly into and our range is about 5 days on either end and still it's difficult to find flights and when I do find flights that we could work with the website continues to tell me it's having problems, try again. It gives the number to call, but we've been told that will not do us any good, as well as costing more, so we don't call. Many flights suddenly start being “just fully booked” when I want them, interestingly on different days, different places, different times and all “just fully booked” within minutes of each other, as well as the same old “We are having a problem ”.

A fews days later when I hop on the site for my daily try at getting flights low and behold the cost of the least mileage flights in miles has gone up ...10, 000 miles Per Person ! That's 30, 000 miles that we don't have. ARGH...I'm so frustrated. Why didn't the CSR warn us that prices on all flights were going up? Instead he encouraged us to wait. This is what we get for following delta's advice and being patient with them. I start to wonder if the CSRs were coached to have people put off booking their flights until the price raise was in place and this is why the CSR was so unhelpful. That seems like a definite possibility. I wonder a little too about the website not allowing me to book for weeks prior to the price raise, but I don't want to get too conspiratorial.

My husband is home so we call customer service, on speaker phone, to talk to one unhelpful and uncompassionate CSR and are passed on to her equally unhelpful and uncaring supervisor. We are told that A) they aren't responsible if their website doesn't work B) they aren't responsible for what their customer service people say and C) This is the first complaint they have ever gotten about their website. Well that last is a demonstrable falsehood...or in other words a lie...see http://blog.delta.com/2008/07/31/the-award-ticket-calendar/#comments for just one source of complaints. It's not hard to find others if you look around online a bit. She tells us we should have continued to call instead of trying to use the website and that they did not force us to not call. Well maybe we should have, but it didn't help the times we did call and we were told, by a Delta representative, that it would be a pointless waste of our time to call. We were also told, by a Delta representative that there was no hurry to reserve. If they aren't responsible for their website or their customer service, just what are they responsible for? Hopefully at least for their airplane maintenance. We got no apology or helpful suggestion from these people. Not one scintilla of compassion for our situation, just rudeness. The CSR manager said that she didn't know what the other CSR had told us, in other words she thought we were lying. I offered to give her the CSRs name and the time we called so they could see if they have a recording or at least talk to him, but she wasn't interested in actually finding out what he had said, just in accusing us of not being truthful.

To summarize Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30, 000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

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Stewart
, US
Jun 03, 2016 8:23 am EDT

A elderly friend of mine needed to get to Washington DC to see her brother for a medical emergency. She went on line to reserve her ticket with Air Tran. She went to the airport to board and found out that it takes 24 hours to confirm her seat. It takes three days to get your money back.

She called me in a panic. She needed to get to Washington DC to see her brother who had a 50 50 chance of survival and she didn't have any money. I told her to go to the airport and let me give my credit card number to the agent. She got to Delta's ticket line and the agent would not speak to me, I asked to speak to her manager and she told me NO! I told my friend to let her know it was an emergency and she told my friend to step aside so she could help other customers. I called the Delta Skymile line and I was disconnected because I did not know my pin. I called back and shouted a curse word and got straight to an agent. I posted my complaint on Delta's website and there response was "Thank you please mail your comments to this address..."

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SamK58
, US
Nov 10, 2009 11:05 am EST

I wrote a complaint to Delta about their flight 72 from New York JFK to Istanbul on September 11, 2009, stating that the couch cabin was about 100 degrees for about an hour before letting us get off the plane. Then they put us in a bus that turned the air conditioner off for about 30 minutes until we complained about the rising temperature and very unsanitary environment. They finally turned the air conditioning on. We were boarded on another plane, took off with a crowd of passengers that had been overheated and the cabin smelled bad. Basically 11 hours of gross discomfort.

The reply to my complaint was they do everything for the safety of passengers. It seemed they just ignored the gist of my complaint and just responded with a standard answer. I wonder if anyone pursued my complaint in any way?

Unfortunately I have to fly for my profession and Delta is pretty much the only game in town where I live.

I wonder if consumers can do anything to try to improve the quality of air transportation? Arriving there is obviously important, but the process should not be bad experience that lingers forever in one's mind.

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Really?
San Diego, US
Jun 03, 2016 8:23 am EDT

Is this supposed to be useful information for anyone?

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StephenD
Toronto, CA
Apr 17, 2009 10:02 am EDT

Oh yes, I know what you mean...it's the same on Air Canada. These in-seat systems are the worst "innovation" ever thought up by the people who never fly economy. Ever flown with a child in the seat behind? Yikes. As long as they're annoying the passenger in front, mom and dad can ignore them.

The screens work by being TOUCHED LIGHTLY, not by tapping, or pushing the icons as if they were buttons. Can't the airlines explain this clearly? Couldn't there be an on-screen notification on how to work the screen without annoying the person in front? Or more sensibly, why are the systems not controlled by hand-held or arm-rest devices?

Ask the dolt (politely) behind you to stop and you risk having their selfish behaviour escalate, ask a flight attendant to intervene and you are branded the trouble maker.

One more thing that makes flying today a complete nightmare.

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tammy
Morehead, US
Feb 19, 2009 1:52 pm EST

i was on flight dl5579 feb, 17 2009 the sterist was a smart ### to a 69 year old man that could, nt hear good !they was serving drinks and snacks she was at his seat so he thought he was next, so he asked for water she said i, am not to you yet, she waited on more people still the cart was beside of the old man, he ask again for water, her remark was there is other people on here beside you, i, ll get to you later . she was right beside of him and he asked what, so she repeated it again! WAY COULD, NT SHE GIVE THE OLD MAN A DRINK OF WATER ? SHE DID, NT HAVE TO MOVE ANYWHERE, SHE WAS AT HIS SEAT!

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Delta Air Lines delta bumps your bags

Be careful if you fly on Delta because if the plane is too heavy, the people who checked in first will have their bags left behind. We came early, had only one light bag each and had a simple flight for JFK to ATL. However, while people with giant boxes made of duct tape that were probably 75 lbs were walking off with their needless luggage, our clothes were left at JFK.

After waiting at the carousel for a long time (the bags did not come out for 30 minutes, then it took 15 minutes for the process to complete minus our bags...) we went to baggage claims along with about 5 other people. The rude and unapologetic woman in there tells me matter of fact like I should have known better that my bags were being loaded on the next flight! umm well I thought bags are supposed to come on your flight! Plus if they knew that this was the case, they should have sent someone over to tell the people there so I would not have to make my driver wait 45 minutes!

So I was told that we would have our bags delivered to our hotel later that night... Ok no harm. Well needless to say it is the next morning and I am still wearing the clothes from yesterday and my fiancée had to go to a meeting in the same state. We arrived late on a Sunday so it was not possible to buy clothes and we were told we would have our luggage last night.

This is unacceptable as Delta should have did anything possible to have our bags here last night as they are the ones that left our bags behind purposely because they overbook flights.

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583586
30223, Georgia, US
Oct 26, 2010 6:38 pm EDT

Very Untrue. In fact, [censor], the first bags to go are the ones that you [censor]s pack up to 100+lbs. i mean who needs more than 50lbs of pure CRAP?! if the plane is overweight what do you expect? for the airline to pull everyones bag off except yours? actually they should do that, pull everyone off the plane as well, delta airlines should SOLEY CATER TO YOUR NEEDS AND WANTS AND NO ONE ELSE'S.

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Delta Air Lines unethical business practices!

I haven't flown Delta years and now I regret coming back to Delta. My flight to Palm Beach, Florida from Phoenix, AZ was delayed 5 hours in Atlanta because the planes landing gear 'locked' light was not functional. This was flight #1412 on Tue Jan 29. They attempted to repair it and have us in the air in no time, which turned into a full blown repair, which turned into unrepairable and put us on the next flight out. I lost 5 hours, but these things happen. A week later, I arrive at PBI airport, board my flight back to Phoenix. This is flight 1578 on Mon Feb 4 scheduled to leave at 7pm. They hold the plane on the ground for 40 minutes, filling up the empty seats with passengers from a canceled flight to LGA. Now, my connecting flight to Phoenix is at 9:30, flight 1605 Gate E06, and we land and I rush off the plane and race to my gate only to discover the gate has been changed and is now A19, so I rush to that gate, I see the plane is still on the ground, I present my ticket, I am out of breath, my arms and legs hurt from hauling my luggage for a half mile across the atlanta airport and they tell me the plane door is closed and I cannot board. In the mean time, the new yorkers, who my plane was delayed for, have a flight leaving at 9:40 at the gate right next door to where we arrived. They all make their connection. I was told to go to the ticket counter to get a ticket to the next flight out of Phoenix, which I am told is 12 hours away.

This is unacceptable as I have a dentist appointment that I will be billed for if I do not appear. I am given a discount coupon to stay at a local hotel. I am not prepared to stay over night. I am a businessman and I have work to get done and now Delta is stealing 12 more hours of my time on top of the five they already took without my permission.

Delta could have held the connecting flight to phoenix for five minutes, just as they held my initial flight for the passengers of the canceled Delta flight to LGA. Clearly this is discrimination. Those on the canceled flight were given preferential treatment and caused an artificial delay created by Delta which has turned my schedule upside down and is costing me more than you can imagine! The lady 'Nicole', a large black woman, started to tell me my flight was delayed due to weather. I explained to her the flight was held so Delta could fill all the seats with passengers from the canceled flight and the weather was fine. She says Delta never holds flights for other passengers. I explained I was on the plane and I saw beautiful weather and saw passengers board after the doors of the plane were scheduled to be closed for a full forty minutes. She continued to provoke me and suggest I write in if I don't like and insisted weather was the cause of the delay. I asked for a supervisor immediately. Eventually I was given a complimentary hotel room, but I am still not in Phoenix. I can understand a delay of a couple hours once in a while, but this has effected me on each leg of my trip coming and going. How will Delta reimburse me for the 17 hours I have now wasted because Delta did not keep their commitment with me? I am requesting reimbursement also for my missed appointment, which was scheduled a FULL DAY after I was to arrive in Phoenix.

They replied:

Thank you for your e-mail describing the problem you experienced. Your time is valuable, and operating on schedule is equally important to us. However, in the process of operating scheduled service over many different routes each day, occasional mechanical malfunctions, adverse weather, and other interruptions to routine performance plans are unavoidable. These are situations faced by all airlines and no air carrier can guarantee that all flights will depart or arrive on schedule. Nevertheless, we are sorry you were inconvenienced.

We regret we did not meet your expectations on this occasion, and I can understand your frustration and disappointment. However, we hope you will understand that we do not reimburse the expenses you requested and must respectfully decline your request.

Please accept our apology for the unfavorable impression you received in this instance. We appreciate your selection of Delta and will always consider it a privilege to be of service.
Sincerely,
Daniel Tancak
Online Customer Support Desk
http://www.delta.com

Then I replied:

I find your response unacceptable and will be sharing this story with the listeners of my radio talk show each weekday throughout the rest of this month. I'll be sure that all of our nationwide and worldwide listeners know that it took Delta 33 hours to get me from Phoenix to Palm Beach and did not offer an explanation as to why new york passengers were given preferential treatment that caused an excessive delay.

Please cancel my Sky Miles account immediately, as I will never fly Delta again. I am also going to share this story everyday this month on my nationwide radio broadcast so my listeners can decide for themselves if they want to risk repeating my experience should they choose to fly Delta.

Please forward this message on to your superiors and I will forward it on to your PR company personally.

Delta Air Lines Corporate Communications
Richard H Anderson, Chief Executive Officer
Kent Landers
Director External Communications (US)
Betsy Talton
General Manager National Media Relations
Anthony Black
Senior Manager Regional Media Relations
Susan Chana Elliott
Senior Manager Regional Media Relations
Katie Connell
Senior Manager Lifestyle/Leisure Media Relations

And they replied:

We are very concerned about the unfortunate situation you described. Flying with Delta should be enjoyable, and I am sorry for any role we may have played which caused your travel experience to be otherwise. The inconvenience you experienced does not support our goal of providing a high level of service and value to our customers. Customer service is very important to us, and we are working hard to transform our company.

According to the rules of the program, the credit earned in your SkyMiles account will remain active until December 31, 2010. SkyMiles will not expire as long as there is qualifying activity at least once every two years. Within two years of inactivity with a zero balance the account will be closed.

We value the relationship you have with Delta Air Lines and would be delighted to have another chance to restore your trust and confidence in our service.
Sincerely,
Loren Byers
Online Customer Support Desk
http://www.delta.com

And I replied:

Please be aware that I am reporting this abusive cancellation and delay of planes to the FAA. The four flights I booked were all about half-full.

But after Delta manipulated the planes, 3 of the 4 planes were packed without a single seat. The financial reasons for this are obvious, but on the 3rd flight, it was reported in the Delta computer system that the flight was delayed due to weather, rather then the truth that the flight was delayed to make room for other passengers. That delayed the plane by more than 40 minutes and resulted with me arguing with a Delta Customer Service rep named Nicole who insisted the flight was delayed due to weather because that’s what her computer said. When I corrected her why the flight was delayed, her response was "I'm just telling you what my computer says." And my response was "I'm just telling you the real reason" and her response was "Well, that's my computer says" and my response was "well, I was actually on the plane and I know exactly why it was delayed" at which point another customer service rep offered to step in and Nicole said to her, "Oh no, I got this one." As if I was challenging her to fisticuffs! I asked to speak with a supervisor before the computer system mis-information was recognized.

Clearly the FAA has rules about this and I am going to do my best to ensure these questionable business practices of canceling and delaying fights by 12 hours just to fill a plane to capacity at the inconvenience of the passengers are brought to the attention of the FAA and my entire listening audience. I have a canceled dental appointment and an extra day of covered parking and a full day of lost work, all resulting from this artificially created delay practiced by your company to fill planes to capacity. I know Delta will never do this to me again, because I will never fly Delta again. Fool me once, shame on you. Fool me twice, shame on me. I look forward to your next boilerplate reply.

Final response from Delta:

Thank you for your most recent e-mail. We regret your continued displeasure with our previous "boilerplate" responses.
However, we appreciate your feedback and encourage you to forward any additional comments to our corporate offices at the address below:

Delta Air Lines
Customer Care
P.O. Box 20980
Atlanta, GA [protected]
Thank you for the opportunity to give this matter our final review. Any additional correspondence via e-mail will be kept on file.
Sincerely,

Joy Blessing
Online Customer Support Desk
http://www.delta.com

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Tim p
,
Feb 13, 2008 7:32 pm EST

Dude, things happen to airplanes that may cause delays. I think it is better for a flight to be delayed than to takeoff with something that can cause a problem in the air. There are a lot more resources available to the flight crew on the ground than there are in the air, so I say, take the time you need to fix the problems so that my flight will be safe and that there will be no problems.

Also, flights are just not delayed due to weather at the departure airport, but the weather at the arrival airport or the weather encountered in flight can all cause delays. I've been on flights were the weather was beautiful where we departed and where we arrived, but the weather encountered enroute was terrible. There were thunderstorms along the route, which ended up causing departure delays. So for all you know, the weather could have been the cause of the delay.

Airlines establish their own policies about when to shut the gate door to not allow anymore passengers on the flight. If you don't make it on time, then just accept it and just take the next available flight. As for the passengers allowed to board after the scheduled departure time, if the plane is delayed due to weather or whatever reason, and the gate is not needed right away, then Delta should be able to accommodate those passengers. The airline is in it to make money, and therefore a full plane makes more money than a half-full one. Why send out two planes, each half-full, to the same place and pay all the costs twice -- fuel, operating costs, flight crew, flight attendants, landing fees, etc?

The purpose of the FAA is to ensure safety and promote the aviation industry. While they do make the rules and regulations that everyone in the aviation industry must abide by, it is basically up the the individual airlines to make their own policies concerning gate procedures, delays, and the number of airplanes/routes to use.

Like I said, there are many things that may cause a flight to be delayed or even canceled. It is a risk you are taking every time you board a flight. Not everything is going to work out for you every time in your life. Just accept it and get over it.

Delta seems like they handled your situation perfectly. There was nothing the lady at the gate at a different airport knew about your flight other than what she was told. You could have handled yourself in a much better manner than get in an arguing war. Also, companies don't respond well to threats, and sometimes it is better to lose that customer than to have to worry about possibly dealing with them in the future.

It seems that Delta would probably be happier not having you as a customer if all you are going to do is complain.

ComplaintsBoard
L
12:00 am EST

Delta Air Lines baggage service is bad!

I traveled in Delta Airlines from Columbus to NewYork, then was to travel from NewYork to Mumbai to Bangalore, India in Air India and my luggage remained in Columbus while I reached Bangalore. It has been more than 48 hours and one of my luggage that was last traced to be in Paris cannot be traced and the other is in the same condition. I am really disappointed with the Baggage service provided by Delta. This is not just me, two of my colleagues experienced the same and the bags were returned to them, they found a lot of expensive things missing in the baggage. Who is to be blamed for this...

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12:00 am EDT

Delta Air Lines complete lack of service now

Dear Family and Friends:

We have ridden Delta almost exclusively, and since we get Sky Miles and Double the miles with AMEX. we use them almost exclusively, but Delta has GONE, REALLY GONE DOWN HILL. I started flying Delta in 1965 when it was the premium Air Line in the world, to now, the one who is recording the most off time late, the worst at loosing luggage, and the most senseless costumer services agent. (This is what sunk the old Eastern Airlines) I use to live in Atlanta and remember the decline and fall of Eastern, and the excellence and rise of Delta. I am now watching the disintegration of an ONE TIME EXCELLENT AIRLINE.
We have flown 8 legs (maybe more) from Tampa to New York, to Kiev, from Kiev to NY. (five hour wait in JFK sitting on the plane, waiting on to go to Atlanta, then to Tulsa. From Tulsa to Atlanta,to NY Kiev. Then from Tampa to Atlanta, to New York to Kiev. And this fall, from Kiev to NY and to Atlanta (missed the only flight to Tulsa for the night, so I stayed all night and went from Tulsa on to and to Charlotte, to Houston, to Cincinnati to Tampa.
From Tampa to New York, diverted to Philadelphia, and three hours late to New York (the worst flight of a lifetime) 20 hours later, because a lie told in hotel reservations, we walked the streets of NY until tired and went back to the JFK.
We waited in line for 2 10 minutes to talk to a Delta agent, when we got there every international flight of the day was gone. We finally got re booked at 5:40 PM the next (Saturday) afternoon. So we ask Delta for help in getting a room. (They would not help because it was weather related and not their fault. At 12:30 AM we finally got a reservation agent with Best Western Inns that there was one room available for $495.00 a night but with a senior discount it would be less but he did not know how much less. He took our credit card number and we were thrilled. We took a New York taxi to downtown Manhattan at 1:00 AM. When we got to the Presidential Hotel by Best Western, our name was not there, and the hotel had NO ROOMS. IN ALL OF MANHATTAN, QUEENS, BROOKLYN OR JAMAICA THERE ARE NO ROOMS, AT ANY PRICE. So at 2:00 AM we are walking the streets of NY with a rolling carry on, and trombone. Get the picture. We have not eaten all day, so we stop in a little dinner on 48Th street, and do get a GREAT HAMBURGER AND FRIES. They were devoured. Now we are on the streets again flagging a taxi back to the airport.
I can tell you that Delta is not open all night. At 3:00 AM we went back to the airport. Terminal 1 is closed, terminal 2/3 is closed, terminal 3 (International flights) is closed, on 4 has an eating court, and all night is filled with wondering, weary passengers. We try to get to the Crown Room, Business Elite Lounge for frequent travelers. It opens at 5:00 AM but at 4:00 AM we found that we could not get a pass to clear security until 6 hours before the flight. What do we do from 4:00 AM till 11:00 AM to get a security pass to get to the Crown Room. THERE ARE NO CHAIRS. all terminals are being cleaned with floors being waxed, there is no place to sit, not in baggage claim. Finally, in one last desperate try, a young black agent, who could have lost his job, got for me and Dorothy a security pass, so we could get to the Crown Room. Not being a member, I had to pay of course, but they had food, comfortable chairs, a shower(with all the supplies needed). We re booked our flight to Paris and from Paris to Kiev. We sat all day in JFK Crown room with only cat naps, no sleep. At the Delta desk in the Crown room they assured me that my luggage was on this plane to DeGaulle in Paris. When the plan was two hours later taking off, we were late arriving in Charles DeGaulle airport, only to find that I am now with out a phone. (for the second time in a year, I lost my cell phone) When we did get to Kiev, 4 hours late, there WAS NO LUGGAGE AT ALL. It was 48 hours before we got home and a couple of hours to freshen up for bed. (50) hours! and EVERY FLIGHT ON DELTA, WITHOUT EXCEPTION WAS LATE, and the person ell, except for two, did not know what they were doing, or obstinate, or UNCONCERNED. Pilots LIE when there are problems. For instance, we will be ready to move in 1 minute just as our new paperwork arrives. O sorry, there is no traffic behind us. O we have a mechanical problem and will have to return to the gate, "It should take no longer than 14 minutes." Two hours later a tech shows up with a screwdriver and they actually announce they cannot find the hole to let the air in to begin the engine. After a hour and half wait, we fly on but are LATE. We were late taking off and landing 99% of the time. Then with the loss of my cell phone (with it and my email, they are my life for the UKRAINIAN HOPE MISSION) The loss of a cell phone is monumental.
I logged a complaint after the Tampa to Charlotte feisaco, and they answered me back with a $50 voucher to redeem. I guess that is $1.00 for each of the years I missed at my 50th class reunion. Believe it or not, we ARE STILL FLYING WITH DELTA because we have so much invested. Over 100,000 miles, AMEX Sky Miles account, The only direct flight to Kiev but out of JFK THE WORST AIRPORT IN THE UNIVERSE. Believe me, if I could make a change right this minute I sure would and NEVER, NEVER even look at Delta again. Customer Service hires people who cannot even speak or understand ENGLISH, for heaven's sake. There is NO compassion or upgrades or ANYTHING, but you can't, or you can't or no sir they will not let us, or OH YES, to only find they DO NOT KNOW what they are talking about. IT IS A UNIVERSAL MESS!
We had some great meetings while we were in the states. Great meetings at EMMAUS Missionary Baptist College. Westwood Missionary Baptist, Landmark Baptist in Bunnell, Cooper Road Baptist in Inverses, Landmark MBC in Madison, and Revival in Frontier Baptist in Angleton, TX, Men's District Fellowship in Angleton, Revival in Alvin MBC, and Sunday Morning at Calvary MBC in Baytown, TX. OH, the Holy Spirit anointing and power present in all of these meetings. I knew the devil would be active, but you can never conceive all that he can do, and God lets it happen to see if we are still depending on HIM or some other force. IT WILL BE OK! I will buy an new phone and start over on my phone list, if you will send me your essential phone numbers. The group of builders from Westwood will be here day after tomorrow, Tuesday, and I did get 6 hours of sleep before I wrote this.
Well, that is a small portion of the small saga of Bill and Dorothy Pennell's life and travels. We did not crash, we have each other and we have you wonderful family and friends. Our luggage will get here sometime and normality may come back into our lives for a day or two. Praise the Lord!
I am sorry that this is a generic letter, but I wanted all to know that we did make it back, a bit worn, but much more experienced.

Living In His Mercy, Seeking His Grace

Dr. Bill Pennell, President
UKRAINIAN HOPE MISSION
Phone: [protected]
Mission Email: [protected]@yahoo.com
Personal Email: bill.[protected]@yahoo.com

Read full review of Delta Air Lines
Update by Dr. William W Pennell
Oct 21, 2007 12:00 am EDT

Dear Family and Friends:

We have ridden Delta almost exclusively, and since we get Sky Miles and Double the miles with AMEX. we use them almost exclusively, but Delta has GONE, REALLY GONE DOWN HILL. I started flying Delta in 1965 when it was the premium Air Line in the world, to now, the one who is recording the most off time late, the worst at loosing luggage, and the most senseless costumer services agent. (This is what sunk the old Eastern Airlines) I use to live in Atlanta and remember the decline and fall of Eastern, and the excellence and rise of Delta. I am now watching the disintegration of an ONE TIME EXCELLENT AIRLINE.
We have flown 8 legs (maybe more) from Tampa to New York, to Kiev, from Kiev to NY. (five hour wait in JFK sitting on the plane, waiting on to go to Atlanta, then to Tulsa. From Tulsa to Atlanta,to NY Kiev. Then from Tampa to Atlanta, to New York to Kiev. And this fall, from Kiev to NY and to Atlanta (missed the only flight to Tulsa for the night, so I stayed all night and went from Tulsa on to and to Charlotte, to Houston, to Cincinnati to Tampa.
From Tampa to New York, diverted to Philadelphia, and three hours late to New York (the worst flight of a lifetime) 20 hours later, because a lie told in hotel reservations, we walked the streets of NY until tired and went back to the JFK.
We waited in line for 2 10 minutes to talk to a Delta agent, when we got there every international flight of the day was gone. We finally got re booked at 5:40 PM the next (Saturday) afternoon. So we ask Delta for help in getting a room. (They would not help because it was weather related and not their fault. At 12:30 AM we finally got a reservation agent with Best Western Inns that there was one room available for $495.00 a night but with a senior discount it would be less but he did not know how much less. He took our credit card number and we were thrilled. We took a New York taxi to downtown Manhattan at 1:00 AM. When we got to the Presidential Hotel by Best Western, our name was not there, and the hotel had NO ROOMS. IN ALL OF MANHATTAN, QUEENS, BROOKLYN OR JAMAICA THERE ARE NO ROOMS, AT ANY PRICE. So at 2:00 AM we are walking the streets of NY with a rolling carry on, and trombone. Get the picture. We have not eaten all day, so we stop in a little dinner on 48Th street, and do get a GREAT HAMBURGER AND FRIES. They were devoured. Now we are on the streets again flagging a taxi back to the airport.
I can tell you that Delta is not open all night. At 3:00 AM we went back to the airport. Terminal 1 is closed, terminal 2/3 is closed, terminal 3 (International flights) is closed, on 4 has an eating court, and all night is filled with wondering, weary passengers. We try to get to the Crown Room, Business Elite Lounge for frequent travelers. It opens at 5:00 AM but at 4:00 AM we found that we could not get a pass to clear security until 6 hours before the flight. What do we do from 4:00 AM till 11:00 AM to get a security pass to get to the Crown Room. THERE ARE NO CHAIRS. all terminals are being cleaned with floors being waxed, there is no place to sit, not in baggage claim. Finally, in one last desperate try, a young black agent, who could have lost his job, got for me and Dorothy a security pass, so we could get to the Crown Room. Not being a member, I had to pay of course, but they had food, comfortable chairs, a shower(with all the supplies needed). We re booked our flight to Paris and from Paris to Kiev. We sat all day in JFK Crown room with only cat naps, no sleep. At the Delta desk in the Crown room they assured me that my luggage was on this plane to DeGaulle in Paris. When the plan was two hours later taking off, we were late arriving in Charles DeGaulle airport, only to find that I am now with out a phone. (for the second time in a year, I lost my cell phone) When we did get to Kiev, 4 hours late, there WAS NO LUGGAGE AT ALL. It was 48 hours before we got home and a couple of hours to freshen up for bed. (50) hours! and EVERY FLIGHT ON DELTA, WITHOUT EXCEPTION WAS LATE, and the person ell, except for two, did not know what they were doing, or obstinate, or UNCONCERNED. Pilots LIE when there are problems. For instance, we will be ready to move in 1 minute just as our new paperwork arrives. O sorry, there is no traffic behind us. O we have a mechanical problem and will have to return to the gate, "It should take no longer than 14 minutes." Two hours later a tech shows up with a screwdriver and they actually announce they cannot find the hole to let the air in to begin the engine. After a hour and half wait, we fly on but are LATE. We were late taking off and landing 99% of the time. Then with the loss of my cell phone (with it and my email, they are my life for the UKRAINIAN HOPE MISSION) The loss of a cell phone is monumental.
I logged a complaint after the Tampa to Charlotte feisaco, and they answered me back with a $50 voucher to redeem. I guess that is $1.00 for each of the years I missed at my 50th class reunion. Believe it or not, we ARE STILL FLYING WITH DELTA because we have so much invested. Over 100,000 miles, AMEX Sky Miles account, The only direct flight to Kiev but out of JFK THE WORST AIRPORT IN THE UNIVERSE. Believe me, if I could make a change right this minute I sure would and NEVER, NEVER even look at Delta again. Customer Service hires people who cannot even speak or understand ENGLISH, for heaven's sake. There is NO compassion or upgrades or ANYTHING, but you can't, or you can't or no sir they will not let us, or OH YES, to only find they DO NOT KNOW what they are talking about. IT IS A UNIVERSAL MESS!
We had some great meetings while we were in the states. Great meetings at EMMAUS Missionary Baptist College. Westwood Missionary Baptist, Landmark Baptist in Bunnell, Cooper Road Baptist in Inverses, Landmark MBC in Madison, and Revival in Frontier Baptist in Angleton, TX, Men's District Fellowship in Angleton, Revival in Alvin MBC, and Sunday Morning at Calvary MBC in Baytown, TX. OH, the Holy Spirit anointing and power present in all of these meetings. I knew the devil would be active, but you can never conceive all that he can do, and God lets it happen to see if we are still depending on HIM or some other force. IT WILL BE OK! I will buy an new phone and start over on my phone list, if you will send me your essential phone numbers. The group of builders from Westwood will be here day after tomorrow, Tuesday, and I did get 6 hours of sleep before I wrote this.
Well, that is a small portion of the small saga of Bill and Dorothy Pennell's life and travels. We did not crash, we have each other and we have you wonderful family and friends. Our luggage will get here sometime and normality may come back into our lives for a day or two. Praise the Lord!
I am sorry that this is a generic letter, but I wanted all to know that we did make it back, a bit worn, but much more experienced.

Living In His Mercy, Seeking His Grace

Dr. Bill Pennell, President
UKRAINIAN HOPE MISSION
Phone: [protected]
Mission Email: ukrainianhope@yahoo.com
Personal Email: bill.pennell@yahoo.com

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12:00 am EDT

Delta Air Lines damaged luggage and damaged content!

I have flown Delta Airlines for about 8yrs on business trips. I have gone through countless bags of luggage in their care. After filing complaint after complaint and being told baggage services by that Delta Airlines would not do anything to rectify the problem. Because my life has to go on, I just took it. Now that is not the case. After seeing the baggage crew in Atlanta, GA mistreat the luggage of the Delta customers next to our plane and then later that day finding my camcorder destroyed, I was livid. They have no regard or care about the property of their customers. I saw it with my own eyes. I could no longer sit by and allow this to continue.

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Debbie Gates
,
Oct 07, 2008 3:39 pm EDT

The last two times I have flown Delta from Tampa, FL to Idaho Falls, ID they have damaged my luggage. Both times they have torn off or broken the bottoms where the stand or wheels are. They make it impossible to file a claim by disavowing responsibility for "protruding parts such as wheels or handles" yet their actions make the luggage basically useless.

They also state that the claim must be made within 24 hours at the airport. I live over an hour away from the airport which makes returning very difficult. This last time I was out at the curb catching the shuttle to my car when I realized the problem. It was late and I had been traveling for nearly 12 hours. Going back inside to file a claim would have been a tremendous inconvenience for me.

They make it impossible to get redress for THEIR poor service and egregious actions!

Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Delta Air Lines contacts

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