Delta Airlines / Fraud and cheating!
Thinking it was easier to book flights on line with Delta I fell into the trap. I booked two tickets on line for flights from Portland, OR to Cincinatti. I also booked hotel reservations with the Hilton which is a service available with the Delta on-line service. There was my mistake.
Before the travel dates I learned the client had already booked and paid for our rooms at the Hilton. I called Hilton and canceled the reservations I had made on line with Delta. I received the confirmation numbers for the cancellations. Then I received my American Express bill and found out "Delta.com" had charged me $378.28 for the hotel rooms we had reserved but canceled. I called Delta customer service "I'm sorry sir, you will have to talk to Hilton" then I called Hilton and they advised "we didn't charge you, Delta did, you need to call Delta."
Again I called Delta, and each and every time I got some one that could barely speak English, I could not understand them. I kept trying, finally someone answered that I could at least understand a little better. The Delta representative once again told me it was not their problem and referred me to their "outside vendor" who handles all their on-line services. I was once again sent to India to talk to someone I could not understand. That person once again sent me back to Hilton for the refund.
I challenged the charges with American Express, but Delta maintained the charges would not be refunded. I am once again challenging the challenge.
The Point of all of this is DO NOT BOOK ON-LINE you are 10 times better off to book with a travel agent who speaks English and can get these problems resolved. I cannot believe the time, effort and frustration of trying to get this fixed.
I will never, ever book tickets on-line with Delta. Cannot speak for the other airlines in this regard, but Delta has certainly found interesting ways to screw with their customers.
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