Dell Inspiron 1525 / consumer fraud
Dell Inspiron 1525 was purchased with extended warranty, my Inspiron system shows warranty expires 2/6/2011, Dell says expires 3/10/2009 and wants payment for tech repair, system was registered online when I contacted Dell as facing operational problems right off the bat. Wanted to send computer back, was told over 30 days so could not and Dell rep tried to repair. After constant crashes and calling in or using online chat to repair and service I was told they could not and I needed new hard drive as hard drive was bad. Dell sent me new hard drive and new memory for me, who knows nothing about computer technology, to put in myself. I have still had problems since on and off with computer constantly freezing and crashing, and Dell service has been a horror. I was told by Dell that was normal as Vista is a problem and I need to increase memory which I did upgrade to at my cost of course and then Dell told me I should change to XP at my cost and I would have to install and uninstall myself. This I did not do, leaving Vista on the system. The main issue is, I have called in for service and told warranty is expired which I DISPUTE and Dell says they cannot help unless I pay $49.00 hour. I have tried to fix problems with built in repair system over an over. As now experencing another hard drive error saying hard drive not recognized and other errors and problems, I went to Dell online to see if I had to upgrade any programs. There were 16 updates I am not sure if Dell computer automatically detected and downloaded or not so downloaded them. I recognized system warranty expiry is showing not expired and called in. I was on hold for over two hours and transfered back and forth after requesting to speak to supervisor or manager which I was never allowed to do and was transfered by a total of 8 people, (Mohammad, Hussain, Nickie, whose names I noted as rude) from customer care to reception to tech and left on hold until the last tech rep who was supposed to transfer me to to a manager hung up on me. I argued with all that they can remotely check my computer for the system info that shows I have extended warranty that expires 2/6/2011 and not 3/10/2009 which I believe was an error made by rep in Dell registration. They refused. They will not take my word for it and would not use remote diagnosis which they can easily do to check this. They want money. I believe this scam is verging on computer fraud. I do not have my receipts or warranty number readily available as with my 2008 receipts are still at tax office. This means I cannot do anything to repair this system or check why they have a different date until I get them back. I will never ever purchase a Dell product again and do to the worse service which is more like no service, just a waste of my time and money I will not ever refer anyone to them. The only reason I have this Dell is because it was used for work and I thought they were best. WRONG!
I want it noted that Dell is committing computer fraud. There should be a class action lawsuit against them and how they deal with consumers. That their call center service is absolutely the worst so others are warned.
Just found out I missed a class action lawsuit thru Attorney General office against Dell that was won in court that purchasing this lemon of a computer I qualified for, I am sure there are enough new complaints to file another, I will look into this!!! Filed complaint with BBB and Attorney Generals office and any blog and ripoff site I can file with!!!
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