Glass in oven door shattered
My oven was bought by the builder it is 2 years old. I accidently bumped the oven door with a glass lid - the lid did not break, but the glass in the oven door shattered. I called Defy and was told by a technician the the glass shattered because it is safety glass. He refused to discuss the possibility that there may be a fault in the door since it is very unusual for an oven door to break that easily. He put the phone down when I challenged him. I have tried calling a manager at Defy without success.
The complaint has been investigated and resolved to the customer’s satisfaction.
Job 5121148
I have bought a defy washing machine which is still under guarantee. I phoned hi fi corp. In springfield on 13-06-2008 and was asked to contact The agents defy to resolve my problem with my washing machine. I contacted defy on 13-06-2008 and my machine was checked by a tecnician on 17-06-2008 after two calls to speed the process. My machine was stripped...
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