Defy Appliances / Defy South Africa / washing machine

pretoria, ZA
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I lodged a claim to have my washing machine repaired in January 2017. It is now mid March 2017 and my machine is still not repaired. I have had a technician come twice and both times there was a part missing and has to be ordered. The first time we had to call him in order for him to come back and repair and now the second time he came was over a month ago and he still hasn't returned. What is most frustrating is that they do not contact me to notify me what the delay is which means I have to keep calling them checking on progress they keep promising to call me back but they never do. They keep telling me that they are still waiting for a part of which the turnaround time is 10 working days and it has been over a month so this is really not good enough. I am a their customer and I feel like there is no consideration on their side. I need my washing machine to be fixed it has been three months already without it and I am fed up with this poor service. This is truly unacceptable!

Mar 14, 2017

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