Debonairs Pizza / food not up to standard

Review updated:

By phone I ordered a 4 seasons large and was told it would be ready in 8 minutes. I arived 10 minutes later paid for and received my order. When walking towards my car I noticed the box was not very warm and noticed about the red dot. which was black. I immediately returned to the branch and was told that the free pizza only applied to deliveries. I left but when I got home I found the pizza to be luke warm and very floppy.

I think my pizza was not made fresh from my order as it was ready to quickly and I assume I was given a cancelled or unfetched order as it was quit busy (friday evening 5.30pm.

Also Debonairs should take a complaint seriously instead of fobbing it off or say on the box that the free pizza only applies to deliveries.

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