Fisher & Paykel Appliances

Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largeest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the srrvice company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts - it was OUT OF SERVICE FOR ALMOST 4 MONTHS! Their 800 line was pleasant enough but did nothing - did not follow up with us nor cared about the fact that we had a $3500 oven that did not work for months. Glitzy products - but BE VERY CAREFUL before you buy any Fisher Paykel products to see if they have service in your area.

Talk about appliances from hell and customer service to match!

Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice.

I also purchased a washer from Sears and after 1 year machine started to give problems, skiiping cycle, then on stopped working, Had 3 different technicians fom A& E come to the home to repair and after installing a new valve, new board, the machine still won't work. I had 3 technicians four times (same technician came twice), missed 4 days of work, I am spending $20-30 a week in the laundrymat. Fisher and Paykel refuses to replace appliance, now they want me to try a different service provider, in which three of the phones given by customer service rep. and supervisor does not not work.

Total garbage anyone planning a Dcs puchase do not do it, by far the worst buy I ever made JUNK.

I couldn't be more disappointed with my Fisher & Paykel wall oven. It is only 3 years old, just past warranty and have had it serviced 4 times. this time F&P repairman can't fix the problem - it takes 40 minutes to heat to 425 degrees and won't shut off. I've been without an oven for four months. This oven wasn't cheap either - $2, 300 plus installation. terrible customer service too.

ive had similar experiences with my FP double wall oven, and cannot believe they are still doing business in the USA. dangerous- known issues (mine flashed an F4 error while off) totally blew the main board. FP also no longer permits service by anyone other than their service employees (this guy showed up with NO REPAIR part and a wise ### sense of humor)
FP = POS!

Ditto for a DCS WO-130-SS Wall oven. No flames but parts crapping out AND a DSC Warming Draw that won't close (2nd one, same problem) AND a DCS Microwave that does work but vibrates loudly. Stay far away from DCS appliances (by the way, the fridge and the stove--Not DCS-- work just fine) Everything was installed new in 2003. The DCS problems started immediately and haven't stopped.

[COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7am and 12pm. at 12:45pm I rang customer service. They advised that there were many people off sick and the technician was running late. (my reply is why didn't someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. at 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldn't reach us. he double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldn't wait any more than what I had done today. i asked to speak to a supervisor, her name was tanya. Tanya then said the same. I said this wasn't good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldn't do this, but that something should be done. I asked what and she said she couldn't make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

I purchased a Fisher and Paykel dual dish drawer paid over $1300.0 for this piece of JUNK...just after the first year the support link broke cost me another $100.00 the constant leaking of water to the bottom so you get the F1 error is getting ridiculous. I contacted Fisher Paykel directly since I found out they changed the support link ( another piece of plastic) looks like computer ties...for $100.00 they will not back up their product. So disappointed in this machine! Can't wait to get rid of it...Constant flooding errors, rotor goes bad, changed it now the bottom drawer goes on all the time...and besides they are too small for 10" square plates...can't use my every day plates any more due to the small compartments. I don't care where you buy this from Fisher Paykel is not a good product...I am going back to a Whirlpool as suggested by a REPAIR service shop owner...Really a bad machine...manufacturers today just take our money for their disposal garbage and people tolerate it so for us few who complain they take their chance and keep getting richer.

I live in NZ and bought an Elba dishwasher by F&P what a piece of __it How a great company like F& P could fall so low can only be the chinease ownership rip and run as per normal this machine won't clean dises and takes forevere
and of cource F&P don't want to know

I bought a two-drawer Fisher and Paykel dishwashers from Yale Electric in Boston in late 2003. Within weeks it started to turn itself on and would continue to cycle until we shut off the circuit breaker. Yale sent a repair person who "fixed" it at no charge because it was under warranty. Within months, it was doing the same thing. This time it cost me about $250 for Yale service folks to "repair it." Again, within months it was not working again. Yale now wants to charge me $199 for a repair person to come out and diagnose the problem - that is before any work is done. I gave up and have been doing my dishes by hand - can't afford to replace the dishwasher at this point. In talking with other repair people and appliance sales folks, they say Fisher and Paykel drawer dishwashers are junk. Yale knows this and continues to sell them. They make their money by charging people $199 to come diagnose the problem so that people, having already invested $199, will more likely go ahead with the more expensive repairs.

I bought five appliances from Yale electric at the time I purchased the Fisher and Paykel. The GE refrigerator started making a loud noise shortly after it was delivered. Yale sent a repair person who supposedly fixed the problem. The refrigerator still makes the loud annoying noise on a regular basis. I also purchased a GE double electric wall oven, which stopped working when it was 2.5 years old. Yale repair man estimated it would cost more than $500 to fix, almost half what I paid for it. When I complained to Yale about the fact that three out of the five appliances I bought from them either do not work or do not work correctly, they said I could pay $199 for them to come out and look at the first appliance and another amount for each additional appliance they come to diagnose. I finally called GE and, and although it took several phone calls, they worked with me to get the oven fixed. GE had retained a customer.
Yale has lost a customer for good. When I buy a dishwasher it will definitely not be from Yale. I will never do business with that company as long as I live. They sell appliances they have no intention of standing behind because they make a bundle in the repair business.

I have been trying for 4 years to get one of my drawers to work. I have two. One on either side of my sink. One works beautifully and the other not so well (or not at all). After many repairs, I finally just gave up and decided that the unit looked really nice in my cabinets and we could use it to store dirty dishes. I tried one last attempt today to speak with customer service and they said since I hadn't had a service call in over a year I would have to have someone come out and call them from my house and tell them it doesn't work. I have already spent almost an entire week of my life waiting on service calls from Fisher Paykel repair people and why should I have to call them to come again so they can call customer service to tell them it doesn't work! The customer service rep. wanted to make sure I included in any blogs that they were willing to come out and look at it, but since it was not in warranty I can assume that I would have to pay someone to tell me it doesn't work! So I declined the offer and am now voicing frustations here. I do have one that works beautifully and one that is a lemon so if you purchase one make sure you purchase the longest warranty they have! The entry above said it has been 3 challenging months- try 4 challenging years!

we are on our third dishdrawer in 5 years and they are just junk! We have had several paid-for repairs, each costing more than a brand new cheaper model, no refunds for these, just reassurances that we have been unlucky... NEVER AGAIN! DO NOT BUY THIS MACHINE! Customer service is equally poor - currently no reply to emails regarding the latest breakdown - to say I am disappointed is an understatement; one equates cost to reliablity but never ever again; am going to but with a five year warranty now...have told F/p that I have posted this comment - watch this space.

Fisher and Paykel Dishwashers I agree are a pile of junk as we got given a brand new Single door Fisher and Paykel Dishwasher Model DW 60 and and after waiting for 3 weeks for missing hose parts to arrive. No we live in New Zealand and they make them here. Upon first use approx 4 screws dropped out of the outside door edge. I opened the door and wondered where the screws had got to. Upon checking I found several over screw were not holding into the panel so lack of quality control in these products. They certinaly dont stand behind there products.
Here is my posting link on You Tube. http://www.youtube.com/watch?v=Of12O0XdhOc
There are a few others there also.
After all this we took it back and exchanged it for a different make. I even note screws on this model dont secure in properly also but a far surperior machine.
So I would have to say the same thing that Fisher and Paykel is a pile of junk and aviod this brand at all costs. Oh by the way keep away from Elba as made by Fisher and Paykel. I wondered if they changed the brand name to make people think its a different make.?

I have a DCS WOT-130, less than 5 years old, the oven will not get above 325 degrees at times, the repair technician says the main circuit board has to be removed, sent to FP, repaired and reinstalled as FP does not have any new circuit boards. We will be without an oven for about 10 days. The porcelain on the bottom of the oven is badly cracked, however the 10 year warranty on the porcelain does not cover this as it does not affect the operation of the oven, this makes no sense, what else would the warranty be for?. Thoroughly disgusted with DCS/ FP.

Ive got the same trouble. I"ve bought my gaz cooking plate, a DCS, there's 2 years, and I got the same terouble with ingnition, the plastic brokes. Ive paid it 1200$ sure for that king of sheet. Never seen that
Francis

I am with you 110%. It is obscene that we should pay this much money to have a non-working stove, and then to have this much trouble getting it fixed. I am so frustrated at this point that I want to rip it out and get a Hotpoint from Sears...but I can't afford to do that!

I bought a OR36SDBXG1 range in March of 2010. The range was delivered damaged. the bottom of the stove is smashed in as if the stove was dropped during production. the Box and crate looked fine when delivered but the unit was clearly damaged from the factory. I have contacted Fisher/Paykel over 20 times now and have not had one person willing to help me out. The rep says this damage must have been cause by the installation of the stove being drug. I am about to take legal action against Fisher/Paykel. I will never buy another product from this company.

i bought a fisher & paykel clothes washer in 2006 and already the computer board needs replacing at a cost of over $300 including service fees - three years is not long for a washer to last -- my previous washer, which was a kenmore, lasted 12 years - amazing how stuff falls apart just as the warranty runs out - i wont be purchasing another

We just had our F/P refridgerater replaced after 3 weeks, delivered with a dent and ice maker did not work. They were not interested in fixing either problem. Identical replacement refridgerater is so loud we cannot sleep. This company produces absolute junk. I would suggest that no one EVER buy their products!

I purchased a Fisher & Paykel refrigerator, and checked the exterior prior to delivery. On delivery, the deliver service pointed out there was interior damage to the two runners supporting one of the glass shelves. I took delivery of the refrigerator as we could not go without the appliance. We called the appliance dealer who sent a F&P rep out to inspect the claimed damage. Nothing happened for over a week. They offered to settle for $100-150, which did not cover the cost of the delivery. After two weeks, we have ordered a replacement through the dealer. Our expectation for the settlement was in the order of $300-400 as they will now take the refrigerator and I would asssume sell it as a damaged unit. Repairs are not feasible for this kind of damage because the inside liner is seemless and would need to be removed in entirety.
Lastly, the refrigerator is malfunctioning after 3 weeks of use and we are awaiting stop-gap service. My first-and last F&F applicance to be sure.

I just sent in the rebate paperwork and they are refusing service, mind you it's only a $75 rebate, but still.

I didn't use the rebate, but I spent $950.00 on their washing machine. It was suppose to be top of the line with a ton of money saving features. This great machine lasted four years and now the control panel AND pump went out. It will cost $500.00 plus to fix this pig. I, ll be spending my money on a Kenmore and be done with it!

Those sons of ### have done the same with me.I bought appliances in 2007 and sent in my form with no results.I have called three times and keep being switched around with no results.I'll get to the bottom of this soon.

I agree, I am having gthe same issue with Fisher and Paykel, on their DCS line. We are out $1200.00 US on the rebates. While we are not months and month out, we are still very concerned. We understand that some unethical businesses use rebates as a way to attract business with no intent to pay out. They will turn a deaf ear and finally you go away and they pocket the money.

Okay, Fisher and Paykel, if you are reading this. Pay up! and stop hiding.