David's Bridal / Most horrible experience with David's Bridal
Today I just had the most horrible experience with David's Bridal. Today was my 3rd visit to DB in the last 2 weeks. They were so very unorganized and left me to fend for myself. Talk about self-service. They never informed me that I would need to schedule a separate date for alteration and when I did show up today for alteration they could not find my gown, the alternator spoke very poor English so he and I did not understand each other at all. Then there is the failure to assist me in putting on the gown. Nobody seemed to know what the heck to explain to me. They push the accessories on you big time and remind you over and over that nothing is refundable. I can go on and on. Of course I called the 1-800 number today to complain about the poor cust. service and the best you can do is leave a message. Nobody has gotten back to me. It amazes me that this company is still in business. I researched on-line today and there are several complaints out on poor cust. service with D.B. One more thing. I asked every question you can think of to avoid what has happened to me. I asked them how much time they needed for alterations. I was told several times 6 weeks. Well I showed up today for my alteration and they tell me they need 8-12 weeks depending on what is altered. If the gown wasn't so pretty and it wasn't 6 weeks till my wedding I would have walked out of there. I strongly urge you to go somewhere else or at least at the very minimum bring a couple of gals with you so that you may not be treated so poorly. By the way, there are even more details that I can't even think of at this time because I'm so upset over this horrible experience.
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