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Cymax Stores / Awful Customer Service and Lack of Ethics

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Cymax Stores
Ordered a piece of children's furniture from them.

Manufacturer was Berg Industries.

According to their website swatch information, we ordered a color called "Nutmeg".

When the piece arrives, it is a lighter color -- and not just a natural variation. We refuse delivery.

After consulting with other websites that carry Berg furniture, we realize that the Cymax's website had a mistake on the color swatches -- they had reversed "Nutmeg" and "Chestnut".

After we alert them to this fact, they update their website (we had screen captures from before) and tell us that we have to pay for the unit to be shipped back to the manufacturer.

They also procede to tell us that they will not exchange it for the correct color (Chestnut), as we ordered "Nutmeg".

Complete lack of ethics -- they had the wrong color palette on their website which caused us to order the wrong color, then they deny the mistake and blame us.


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Cymax Stores Logo Cymax Stores
Customer Care Service
310 4170 Still Creek Dr.
British Columbia
Canada - V5C6C6
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