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Cymax Stores / non delivery of item

1 United States Review updated:

BEWARE OF THIS COMPANY!!DO NOT PURCHASE FROM THEM, THEY ARE FRAUDS! I purchased and paid for a very expensive bed back at the beginning of November from this company. Originally everything was fine. They shipped a lot later than indicated in their website but at least it got shipped. When the item arrived at my home the whole headboard was cracked from top to bottom. This was a huge piece of furniture-almost 7' tall & weighing over 200 lb. The drivers of the truck refused to take the item off the truck even though Cymax told me I had to keep the item in order to get it replaced. I had to climb in the truck to take pictures to email to Cymax & then the papwerwork the driver gave me fraudulently stated that I "refused delivery" which I did not. I changed his paperwork to state that the driver would not take the item off the truck due to it being damaged. Anyway, after hours on the phone wrangling with both Cymax & Home Direct-their shipping company, the drivers took the damaged bed back with them & left me the intact pieces-footboard, side rails, etc. Supposedly Cymax ordered a new headboad. I was notified a few weeks later via email that the replacement had shipped. When I went online to check the status of the shipment & noticed that they had shipped a footboard, not the headboard which was damaged. I immediately notified Cymax & found out that yes, they had reshipped the wrong item. I was assured that the correct item would be reordered but now that weeks have gone by there is no communication, no indication of a replacement coming. They have had my $2060 for almost 3 months. I have requested a cancellation to the order & a refund of my money. They are beating around the bush & saying that may not be possible, etc. etc. Is there any type of legal action that can be taken in a situation like this?

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  • Ga
      20th of Apr, 2011
    0 Votes

    I agree they are a fraud company!!! DO NOT BUY FROM THEM!!! They are extremely rude, they don't deliver what they promise. I bought a bed back in February, and never arrived by the time they have promise. I called about ten times and they always blame the manufacture, they said that the order was correct but it wasn't their fault and that i had two chices...1 was to cancel my order, and 2 that I had to deal with it and wait!. I was furious by the II way that this manager was treating me. o told this person that I wanted my bed!! and hang up the phone. Two weeks later I check my email and it said that the order has been cancel. And the worst part was that the order said that the customer wanted to cancel the order!!! THIS COMPANY SUCKS, BE AWARE EVERYONE THEY DON'T DELIVER, THEY ARE VERY IRESPONSIBLE

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