DS Services of America’s earns a 1.6-star rating from 0 reviews and 65 complaints, showing that the majority of hydration seekers are dissatisfied with water delivery service.
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Delivery and billing
Buyer beware! I signed up to receive home delivery of sparkletts water at the los angeles county fair about 3 years ago. The water was good, but from the beginning, they delivered twice as much as we'd ordered, but we let it be.
Eventually as time went by and our family reduced in size, we had so much water that I decided to cancel the service.
That has been a nightmare. For 3 months, I have made many calls and sent online customer requests to cancel. I also sent a letter. They kept delivering for 2 months and finally they said to just leave it outside and they'd pick up the water that had been delivered after the cancellation.
And squaring away the bill has been a nightmare. I call and they have a new charge for a delivery. I clear that up and have paid twice after the cancellation just to make it all go away. And each time they say it is closed and at $0 balance. The last call was two weeks ago and and of course, I got another bill today.
I hate sparketts and would never ever order from them again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer service/service in general
We canceled in nov. 2008 and they picked up everything and still continued to charge us. Then when we would call to correct the issue we were told they would credit the account and it never happend. Finally in feb. 2009 I was told all we owed was 35 for the cancelation fee and after paying it we received another bill stating we still owe more money. Finally calling for the 4th time to resolve it and being on the phone for 45min with them going over every bill it was figured that they actually owed us $1.20. Most of the representatives were not helpful at all and did not do what they told us would be done. The service with our pick up was awful. They kept trying to deliver to us after we canceled and then would charge us. They did not pick up when they were scheduled to. They didn't keep a record of when they picked up our cooler and tried to charge us for it. It seems like no one in there customer service knows how do do their job. A customer only means money to this company and will not provide any help or understanding to there customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Tommy Kearney. I work for a class action lawfirm in downtown Los Angeles. Many consumers have been victims to these very same sparkletts business practices. If anyone is interested in participating in this case, contact me at ttomk40@gmail.com, or call me at Ringler Kearney Alvarez LLP, at [protected]. I hope to hear from you.
-Tommy Kearney
False billing and delivery
Buyer beware! I signed up to receive home delivery of sparkletts water at the los angeles county fair. At first everything was good, then suddenly my ordered doubled without authorization. Then I started receiving cases of bottled water on my doorstep without authorization. When I cancelled the service, they increased the amount of plastic water jugs that I had onhand and charged me for them. They wouldn't pick up the full jugs of water that I didn"t order, they made me consume them and return empty jugs. The billing is so fraudulent. They increase orders and scam you.
When you call their main number to cancel service, good-luck! You won't find a prompt to reach a person, you have to go through a phone prompt and you better have your account number, because the service won't recognize your phone number.
I finally cancelled this service. I had to pay more money than I owed, but they are finally gone. I hate sparketts and would never ever order from them again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Glad to see there has been others who have had this issue. The CS is of no use, the local manager in Los Angeles doesn't care but to protect his staff. For such an old and established company, they have poor management and thus poor quality of employees. They were not marking returned bottles and began charging us for it. We've caught them several times already, and apparently the delivery man does not know how to count correctly. I guarantee he is selling it and pocketing the money himself.
Not only that, he had the audacity to complain about me to my employee. If you have a choice, do NOT use them. They are fraudulent, and should go out of business.
Im entering my first week of cancelling and already the credit ruining nightmare is staging itself. This after 2 years of service. We, too, began to see this energy charge show up first of this year. Bottle discrepancies. The scheduled pickup of our cooler came and went and there it is on our porch in an apartment complex. Brought it back in so it wont get ripped off. probably get charged for it. My account is locked down so we cannot see or dispute the final charges, if they are in fact final. Looks like even after cancelling our account can be a blank check for additions. WE NEED HELP HERE IN LAS VEGAS!
I also have sparkletts and when I signed up I signed a contract saying that my cooler rental would only be for $3 a month. then a couple months later I started noticing that my bill was getting higher and higher, I just thought it was due to me ordering more water, finally I asked them to send me a print out of what I am paying because it just seems like my bill wasnt going down when I would send the water jugs back. When I finally got a response from them my bill showed that my cooler rental had been changed to 9.75 a month and no one had told me. I called and asked them why would it change, they said they didnt have a clue. so I advised them that since I signed a contract to pay only $3 a month for the cooler that they have to abide by that. They were supposed to contact the manager and get back to me and I still havent heard anything yet. I called again today and the "new" rep said she was going to contact the manager again.
my name is Tommy Kearney. I work fo a class action lawfirm in downtown Los Angeles. Many consumers have been victims to this very same sparkletts business practice. Ifyou or anyone interested in this case and would like to participate, contact me at ttomk40@gmail.com, or call me at Ringler Kearney Alvarez LLP, at [protected]. I hope to hear from you.
-Tommy Kearney
I am interested, Are you still involved?
Won't correct company mistakes and customer has to pay!
Sparketts water made adjustments on my water bill (my water was increased by 3 times what it was originally) but they failed to notify me until after I received a months worth of water. When I called to find out what happened, they explained to me that when I first signed up with them they gave me a company discount and when I changed address etc. And started getting water at a new address a few months went by and they discovered their error. Without notification to me they made the adjustement and asked for past charges and current charges at the adjusted rate. The person I spoke with looked into it and said it was my responsiblitie to pay regardless. I told her that I wanted to cancel my service if it was not going to be the charge that I had in the past. I would pay what I owed on the past bill but to cancel service starting when they adjusted the bill. She said that she wanted to keep me as a customer and that they would honor my past charges and keep as is. She said I would she the adjustment on my next bill. As water was being delivered all month, my new bill came... Surprise the changes were made, but then reversed. I called again and they told me that the customer rep. Made a mistake by giving me the same rate and was told to have it reversed. Of course they have my number but did not call me to let me know this. I explained to them once again that I did not want to be a customer if I had to pay the higher charge and that they should had cancelled my account if they could not give me the earlier pricing. I had the go around for months with them to get some one to call me back to to help me, still no one was available or able to help me, I was told that the supervisor was not in. I called back and had the company come pick up 4 full bottles of water I did not use and the water cooler. I told them I will pay the month I owed on the old charges, but felt that the new charges they messed up on should be credited. I finanally got a supervisor on the phone, he said he would look into all my call history and my complaint and promised to call me back and email me the next day! Never happened. I just finanally gave up.. My original bill would had been about $50. 00 if they would had corrected it, but since then it has grown to $185.00. Now my account is in collections and I am being charged for equipment I returned, 4 full bottles of water I returned (which I received no credit for), late charges & fees.
They are also not deducting the return price for the empties ($ 6.00) each and after checking my invoice I noticed that there was a minus zero where it should have been a minus six dollars , this is the second time(that I've caught at least) and after calling and bringing this to their attention both times the first incident was corrected but the second incident remained so when I paid my bill I subtracted the six dollars and paid what was owed and that six dollar balance remained until my next bill and was added to it , imagine this being done to everyone they service those six dollars will add up
This is the most inappropriate company I have ever done business with. Billing is always a mess...our delivery guy is incapable.. comes to my business on the wrong day, and leaves water and coffee out side my business on a very busy street. Comes after hours...
I on the phone at this time September 1, 2017 at 5:07 pm and I have been on the phone for over an hour...
If you have a choice of water service don't choose SPARKLLTS...THere are so many other choices out there.
Never late for 5 years, and I miss 2 payments due to an email mixup and they sent to collections. I tried to correct this, but now they want $170 for the 5-year old cooler, and a collection fee of $120. Not the courtesy of even a single phone call before they sent to collections. I would have paid on the spot. That's the thanks I get for my customer loyalty. I don't do business with companies like this. DS Waters and Sparkletts need to learn some customer service.
All the above just happened to me and now to avoid getting bad credit I must pay for services not rendered. The worst company out there in my opinion. Plus all water is from a municipal source anyway. They are a scam. I can not believe that the better business bureau has not slapped them with tons of fines. Stay far away. You have been warned!
I agree! They overcharge and don't pick up equipments
I have been through the same exact thing. Cancelled my Spitrkletts account in 2011 and my bill was paid in full. Then I started receiving collection calls in 2014. They (C.B.A) said I owed for a cooler and unpaid water service. I told them I never had a Sparkletts cooler (I had bought my own) so after several weeks of back and forth they removed the cooler charge but said I still owed over $400 for unpaid water. Thats a lot of water! I disputed the charges and they said to take it up with Sparkletts directly since the collection agency cant do anything about it.
I call Sparkletts and they say it has been to long and my records have been deleted. Now I am stuck in a loop and no one will help me. After researching on the web this happens to a lot of people. Sounds like a very big problem. I know I would be out of business if I conducted my company like this. If you choose sparkletts be aware you are going to get scammed at the end. Best just to stay a customer forever once you start. These people should be arrested. I have no unpaid bills anywhere in this world, why would i not pay this one. SHAME ON YOU SPARKLETTS!
My name is Tommy Kearney. I work for a class action lawfirm in downtown Los Angeles. Many consumers have been victims to these very same sparkletts business practices. If anyone is interested in participating in this case, contact me at ttomk40@gmail.com, or call me at Ringler Kearney Alvarez LLP, at [protected]. I hope to hear from you.
-Tommy Kearney
I could go on and on about all of the issues I have had with Sparklettes...but it would take me all night! I would NEVER recommend this company to anyone!
Fortunately we did not sign a long term contract with Sparkletts. From day one, when the driver came to deliver the first delivery of the water and the cooler, he did not ring the doorbell event hough we were home and just left all the bottles and the cooler in our front yard. He left a sticky note marked "no one home to accept delivery" even though our front door was open! (Our screen door was shut, but clearly someone was home.)
Then on subsequent deliveries, the driver NEVER showed up on the right day and NEVER rang the door bell. I work at home so I am at home all day. So we never had the chance to give him the empty bottles. On the day he was supposed to come, we left them out, but then he never showed. Then he would show up on another random day and leave the water in our front yard.
Of course, the driver left the wrong amount and type of water, but again, we had no chance to talk to him about it. We called customer service at least once a week to get this straightened out, but nothing ever changed.
We also noticed lot of billing errors and overcharges which forced us to call customer service about every single bill. WATCH YOUR BILL! They had all sorts of over charges, charges for products we did not get, etc.
Then when we canceled, they still did not show up on the day they were supposed to. I was also very specifically told that any water that was sealed could be returned for a refund. So we stopped drinking the water knowing that they were coming to pick everything up.
Now our final bill comes and there is an agreement termination fee, but we did NOT have a contract. And there was no refund for the sealed bottles we returned. When I called, they did agree to refund the termination fee since they could not find the contract. (Because there was none!) But they told us that any water that is delivered cannot be resold and therefore cannot be refunded. Of course that directly contradicts what I was told when I canceled or contract.
They aren't even smart enough to just refund me for the unused water to keep me happy. How much does it cost them to eat teh cost of 10 gallons of water? They would rather I get on the internet and post all the details of my experience.
Well I hope you have better luck than I did with Sparkletts and whatever you do, DON'T sign a contract with them!
DS Waters and Sparkletts are terrible companies. They are charging me for water & services never received, a cooler I returned over a year and a half ago and rental fees. I just got a collection notice in the mail for $280 after the rep said that I wouldn't...I've called them numerous times to plead my case, but to no avail. Please don't do business with this company at all costs, I had to learn my lesson the hard way. The sad part is that the delivery guy came to my door to sign me up, I stupidly did and then I never saw him again and just got a huge bill in the mail that is going to affect my credit. I'm a 23 year old college student and I recommend from the bottom of my heart to get a Brita water pitcher instead!
Bathrooms needed attention
The place is filthy. They don't clean up. I complained numerous times that the bathrooms needed attention. It took multiple times for me to get someone to go in to clean it up. I was told by a snippy little lifeguard that they don't pay enough to clean. I also spoke to the manager mr. Gerhardt. He stated that they always clean and that was just a one time thing. I went again to there and it wasn't any better. What can I do besides not going there? Can you help me?
Park details:
Crystal springs water park, east brunswick, new jersey
service over many years was good but when it came time to cancel the account because we were moving it was impossible to get ahold of them. They continued to bill us and now will not reverse the billing. Great marketing idea...make it impossible to cancel your account
Sparkletts has very poor service - filters never changed on time or at all.
They love to over charge you and accidentally never credit your account, also removed equipment they continue to charge you for. Complain and ask for a credit and get sent to collections.
Be warned, Sparkletts aka DS Waters is definitely NOT a good company.
Damn this place is a ### filthy place
Overview of DS Services of America complaint handling
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DS Services of America Contacts
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DS Services of America emailscustomerservice@dsservices.com100%Confidence score: 100%Support
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DS Services of America address200 Eagles Landing Boulevard, Lakeland, Oregon, 33810, United States
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DS Services of America social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all DS Services of America contacts
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Have you ever tried to cancel your service and can't. I guess Sparkletts got so many complaints that they stop picking up the phone. All I'm saying is I was charged $38.34 for one bottle of water in the month of January after being out of water most of December, and the last time I talked to a live person was around the first part of the new year, and now you get a recording, they promise to call you back but they don't. What's going on at Sparkletts ? If you work for sparkletts and you're reading this, shame on you! I can buy a 5 gallon bottle of water for 75 cents! with out good service you got nothing...
I have tried calling [protected] and [protected] and it rings and goes straight to a busy signal all day long. This is unacceptable for a large company like sparketts.
I'm dealing with this company now and keep finding the monthly bill does NOT add up. I feel ripped off and now since Ive read the problems others have had am concerned they will really mess up my credit report. These are people who have higly poor business practices and can not be trusted!
My name is Tommy Kearney. I work for a class action lawfirm in downtown Los Angeles. Many consumers have been victims to these very same sparkletts business practices. If anyone is interested in participating in this case, contact me at ttomk40@gmail.com, or call me at Ringler Kearney Alvarez LLP, at [protected]. I hope to hear from you.
-Tommy Kearney
I have contract for 1 year, after I cancel after 1 year and they they charge $100 termination fee.This company is a joke.Never sign any contract with this people.They want you to rip off.
I have been trying to get them to stop billing me for 7 months. You can not talk to any human directly. Customer service is a joke. Buyer beware do not sign up with these people they will never stop billing you.