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Crunch Fitness / billing

I went to the Lake Forest Crunch location today to see why I was being billed twice for my membership. I spoke to the manager Christina Torrez and the front desk employee and they instead of taking responsibility for miss charging me said that perhaps my daughter took my credit card without my knowledge and applied it to her account. Even after I explained to them that my daughter has had a membership since February that she got with her own bank debit card from Chase bank. I later enrolled with my Bank of America credit card a month later. They kept insisting she probably did it. I do not appreciate them accusing my daughter of theft. I also do not feel they went about resolving the matter in a professional manner. I felt like I was being accused of something rather than being helped.

Jo
May 30, 2018

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