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Complaint Rating:  88 % with 40 votes
88% 40
Contact information:
Provo Craft
United States
I have a Cricut Expressions Die Cutting Machine that is out of warranty. This machine retails for around $400.00. A plastic part that holds the cutting blade in place broke and, when I phoned Provo Craft to purchase a replacement part, I was told that they don't sell the parts because it would be too complicated to repair. They offered to send me a refurbished machine for $200.00 plus shipping and handling after I sent them my broken machine. Shipping costs to send and receive would be estimated at $70.00 so, bottom line is, my $400.00 machine would cost me $270.00 to repair! My husband happens to be very talented so he machined a new part out of aluminum (this one won't break) and repaired my machine with a little bit of his time and a few pennies (well, maybe the aluminum he used cost a little more). If I didn't have so much money tied up in cartridges and supplies for this machine, I probably would have tossed it rather than pay $270.00 for repairs. If it breaks down again, and my husband is not able to repair it, I will probably sell the accessories and do exactly that (junk the machine).
Complaint comments Comments (25)    Updated: Complaint country United States Complaint category Other


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N  25th of Jan, 2016 by    0 Votes
I have a Cricut Expression 2 and the touchpad no longer works. Called Cricut and basically the said no parts no service, but you can buy a Cricut Explore. Right, Great Customer Service. Anyone know where I can buy just a touchpad. Thanks.
N  2nd of Feb, 2016 by    0 Votes
I have a cricut expression and 5 week after the warranty expired the machine started to malfunction. It does not cut the last 4 inches towards the right. I tried to call the cricut customer line and not did it take over 25 minutes holding but they are SO RUDE!! and also told me that if it was still in warranty they would fix it but since it is not, I should just buy another one... Never again!!!
N  27th of Nov, 2016 by    0 Votes
my cricut is just over 12 months old [. And a piece fell off, I think it was attached to the light underneath. I have rang (no answer) chatted to three different people and the outcome is that in the uk no repairs no help goodbye. I will not be replacing it. I will look for a different machine !!
N  19th of Feb, 2017 by    0 Votes
Just started an online petition, to force Provo Craft to support it's products! We spend way too much money to Provo Craft to be treated the way we do. Please go to my facebook page
"Linda Palmer " or change.org to sign this petition. We as crafters cannot keep excepting this treatment. Our patronage is too important. 2 expensive door stoppers!

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