The complaint has been investigated and
resolved to the customer's satisfactionResolved Cricut — refund
resolved to the customer's satisfaction
Waited for refund for a while. Finally I talked to leia and she explained to me that provo craft was trying to bullie them into giving up there.com name by holding there orders, and they where telling people to cancel there credit cards which caused the credit card merchant company to cancel there account and pull all the funds from there account. By the time provo craft had to release there order the credit card company had taken all the money and wanted to hold it for 6 months. Cricut outlet was a small new company and could not float all the orders and wait 6 months. Any way leia was very nice and told me all had to do is call my credit card company and they would send a response to cricut outlet and they would sign off to release funds out to me for my order. They sent me an email explaining this but I never got because it went to my junk box. Another situation of a big company picking on a little company.