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Cricut / Bad service

Posted:   User 
Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
United States
I purchased Cricut cutting machine and used it with their Design Studio software. After downloading update onto my computer the cricut machine wouldn't work. I phoned and spoke to someone there (I phoned from Ireland) who after an hour told me it was my Cricut machine. So I purchased another one and exactly the same is happening. I have emailed them many times with no joy and I was told when I spoke to someone that an Expert would ring me back. That was over a week ago - still waiting.

I think their customer service is atrocious and to think that they sell their product worldwide - they don't seem bother with customer care or that their products do what they say it does.
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Products & Services


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A  28th of Jan, 2010 by  User  Agree Disagree 0 Votes
Cricut customer support is non existant. Machine I bought my daughter for Christmas didn't work out of the box. When I was finally able to get through to customer service they gave me 1 877 727 4288 as fax to send receipt, I have faxed from several differnt machines all confirming fax sent, Cricut tells me they have received no fax. It's now Jan 28. Thanks for ruining my daughters Christmas.
N  15th of Jun, 2016 by  User  Agree Disagree 0 Votes
I am disgusted with the run around over the phone and on line with the customer service dept at Cricut and Provocarft regarding this product! A warning to all of those Gypsyaholics and Cricutaholics, educate your self before purchasing one of these crafting devices, The Gypsy by Cricut is NO longer supported by any means or repaired by Cricut! On the Gypsy learn about the Blue Light Death before purchasing it! There are NO refunds, replacements or trade ups on it!

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Cricut Logo Cricut
Customer Care Service
10855 S River Front Pkwy Suite #400
South Jordan
United States - 84095
+1 877 727 4288
+1 801 794 9001
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