Latest Reviews and Complaints
Terrible company
Terrible company overall. I ordered a sample of a tile to see if we liked it. In two days I received a shipping email which I thought was a good sign. I received no tracking info so I email the company. Promptly got a response of we will send out tracking info today. Over 36 hours of no tracking info I started to call to get an answer. It took 21 back to...
Read full reviewI ordered some tile from Hey Tiles on 03/22/2022 for $341.13
I ordered some tile from Hey Tiles on 03/22/2022 for $341.13. My order number was 2187. When I got the tile, it was all cracked and no good. I told customer service and they said they'd get back to me. But now they're not answering my emails. I want my money back because the tile was no good.
9 Hey Tiles Reviews
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Hey Tiles is the bomb!
Hey Tiles is the bomb! Got my tiles real quick and they look dope in my bathroom. I'm so happy with the service and the quality of the tiles. Highly recommend Hey Tiles to anyone looking to upgrade their home.
Hey Tiles is dope!
Hey Tiles is dope! Got my tiles real quick, like 4 days after I ordered. They were packed up tight too, no damage or nothing. The customer service was on point too, they answered all my questions and emails fast. I'm definitely gonna order from them again. Thanks Hey Tiles!
tiles were a bit chipped on the edges, but it wasn't a big deal
tiles were a bit chipped on the edges, but it wasn't a big deal. The shipping was fast and the customer service was helpful when I had a question. Overall, I would definitely recommend Hey Tiles to anyone looking for quality tiles at a reasonable price.
is what we went with and it looks amazing
is what we went with and it looks amazing. The quality of the tiles is top-notch and the price was reasonable. I would definitely recommend Hey Tiles to anyone looking for beautiful and high-quality tiles.
Hey Tiles told me they had a tile in stock and that it had already shipped
Hey Tiles told me they had a tile in stock and that it had already shipped. But after weeks of me checking in, I still haven't received the tile. They finally offered to refund me because the tile is stuck in port. I get that there are supply chain issues with construction right now, but this company straight up lied to me over the phone and email on at least 4 different occasions. Save yourself the trouble and buy your tile from somewhere else.
Hey Tiles is the worst company I ever bought from
Hey Tiles is the worst company I ever bought from. I got four boxes of broken tile and called them. They said they would send replacement boxes, so I paid $200.00 for shipping. But they never sent the replacements. I called again and he said he would get them sent, but they never came. I called again and they said they would send them, but they never did. Needless to say, I never got them replaced. I spent $700 for nine boxes of tile, but I never even got all of them. Buyers beware, I would be careful buying from this company.
I had a bad experience with Hey Tiles
I had a bad experience with Hey Tiles. They messed up the prices on their website and sent me the wrong amount of tiles. I contacted them and they said they only sell by the piece, not the box. But their website said otherwise. I had to argue with them for 2 months to get a refund. And even then, they only gave me some of my money back. It was a confusing and frustrating experience. I wouldn't recommend this business. It's embarrassing that they're still in business.
Hey Tiles is a sketchy company, I'm not even sure if it's a real company
Hey Tiles is a sketchy company, I'm not even sure if it's a real company. I called to order a tile sample and the guy said they had 900 pieces in stock. I got the sample the next day and decided to place a bigger order for $1200. When the order arrived, it was six heavy boxes and they sent me a tile I didn't even order. When I asked why, he said it was never in stock. I had to beg for return labels and it took him two days to send them. He put a fake address on the labels so the boxes couldn't be delivered and ended up at a FedEx facility nearby. He said he would pick them up but it was crazy. He was lying about refunding me too. I had to get *** involved. Thank goodness I used that card to pay. This guy is a liar and a cheat. Don't do business with this company, it's a total scam. I wish I could give them zero stars.
Hey Tiles complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Hey Tiles Legit?
Hey Tiles earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
Hey Tiles has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Heytiles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Heytiles.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to Hey Tiles has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We have detected an internal review system on Hey Tiles's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We conducted a search on social media and found several negative reviews related to Hey Tiles. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Hey Tiles Contacts
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Hey Tiles phone numbersClick up if you have successfully reached Hey Tiles by calling +1 (855) 438-2600 phone number 0 0 users reported that they have successfully reached Hey Tiles by calling +1 (855) 438-2600 phone number Click down if you have unsuccessfully reached Hey Tiles by calling +1 (855) 438-2600 phone number 1 1 users reported that they have UNsuccessfully reached Hey Tiles by calling +1 (855) 438-2600 phone number
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Hey Tiles emailshey@heytiles.com99%Confidence score: 99%info@heytiles.com98%Confidence score: 98%Support
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Hey Tiles social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 25, 2026
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