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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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2:50 am EST
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Cricket Wireless tampered with camera on phone

Took phones in to have flashed. camera on the phones came back blurred. went back to store to inquire about what happened and spoked with James Yu at store 16251 South Post Oak, C1 Houston, Texas 77053. He was very rude and did'nt want to listen to anything i had to say. his worker Diana, was very rude in front of my twelve year old daughter and i dont appreciate this after giving them 160.19 to complete my phone service . i m asking for a refund of my money and my phone should be fixed by cricket. i feel this is a fraud transaction, and question whether they have a license to operate. due the fact that my customer ticket copy does not show the exact money i paid for these phone services. its showing 37.19 and the second one shows zero paid. i do have a copy of my reciept from the bank card transaction and a bank statement show how much money i paid to these people. i would very much appreciate a respond as soon as possible. thank you... Janice Neville

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1:23 am EST
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Cricket Wireless broadband modem

I recently had signal loss with my broadband modem. I decided to take the component in to the corporate store to have them figure out the problem. At the time i was not aware that the modems required a firmware update, meanwhile the so called Cricket agents told me the modem was no longer any good and i would have to replace it. Stupid me buys the replacement. A month later a had an issue with my cellphone and i went in to the corporate store and another agent explained to me that they had their system changed 3 mos. ago and all cellphones and broadband devices needed to have a firmware update administered to them or they will experience problems . Right then my memory flashes back to the month before with my modem. Without further ado i abruptly stop the agent and tell him i would like to cancel my service immediately. Reason for my action is the feeling of being intentionally misled by the previous agent and just really no tolerance for schemers and cons. My word of warning to the rest of you is to question them as much as possible before you pay for any issue arising from their service. If they see an opportunity to get your money due to your lack of awareness they will do it in a heartbeat.

Sincerely,
A little wiser.

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8:19 pm EST
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Cricket Wireless hidden fee

I have been a Cricket customer for many years untill they added a $28 hidden fee to my bill. I went to the local Cricket store and they told me I had to go to a corporate store. I drove 45min to the closest corporate store, the manager was not in and no one could help me. I called Cricket and spent 45 min on the phone, I asked for a supervisor and was placed on hold and then hung up on. I have been a loyal customer and always paid on time, but I will not let them steal $28 from me. I paid my $80 bill and then my phone and broadband was shut off the next day. CRICKETS HIDDEN FEES AND EXTREMLEY POOR CUSTOMER SERVICE HAVE LEAD TO ONE ANGRY EX-CUSTOMER!

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3:54 am EST
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Cricket Wireless charge of services never supplied

On 06/07/2010, cricket communications debited 27.95 from my debit card for broadband prepaid service, for the first month! The same day 2 hours later cricket broadband support determined the trash that they sell as usb modems wouldnt pick up in the 37738 aree! That they could not offer broadband in that area! The modem never activated, I never recieved 1 kilo bite of service! So I begin trying to obtain a refund! I called every week and have spent about 32 hours on the phone with cricket ans have faxed and faxed all kind of information in. And it is 12/05/2010 and they still havented credited my money back, and sent no refund! So everyone cricket communications is just another internet scam to steal your money! All this was after a 3rd modem was purchased and taken back and they sent me one in the mail I also returned it priority us mail to cricket communications cricket 1251 perry rd. Air west / dock 14, plainfield in. [protected] with delivery confirmation as instructed! They said the 3 modems (Trash) previously bought at walmart and return was a faulty batch so they sent me one and the whole time their broadband wasnt in this area! I also tols support that they sould activate first just to see if it would work before I paid! Oh but no! They are a scam! Its not the amount of money here its principle! Help me get the message out!

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11:55 pm EDT
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Cricket Wireless charged for canceled services

I recently attempted to purchase phone service from cricket wireless phone service; but was not able to due so due to services not being available in my area!

The phone attendant asked me if I wanted to have a chicago illinois number, where services would be available!

My old cricket phone number could not be ported, so I was advised to purchase a new phone. Upon not being able to purchase a new cricket phone in my area; I requested that my attempted purchase of phone service being canceled; and the $60.00 of initial start-up be returned to my debit card account!

After contacting your office on numerous occassions through phone and fax; as of this day september 19, 2010, I have not received my refund.

Please address this matter, and swiftly refund my $60.00, thank you!

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10:46 pm EDT
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Cricket Wireless lack of customer service & coverage

I had virginmobile (Highly recommend) for over 7 yrs, but needed more features (Virgin has them all now). Saw an ad for cricket and they appeard to have a wonderful plan, unlimited talk/text/web for $40 mo. Their coverage area appeared to be better than virgin's (It's not). Ordered off their website. Very helpful customer service reps, could always get thru. Switched in nov 09. Once they had my money and ported my number over, I couldn't get a hold of anyone! Not via phone, e-mail or chat. Never! Just perpetual hold or not even allowed to hold. Finally, googled a backline number and got india. What a joke! They lie and tell you what you want to hear. Had tons of issues with my son's plan. Took over 4 mo to get it fixed. It was cricket's error, yet they attempted to bill me service charges and fees! I travel alot and their coverage map looks great. I leave my city and I am roaming (In a clearly covered area) and can't use my phone! Every time! I call, they tell me to hit *228 before I leave and that will take care of it. It doesn't. Another call. I need to do it an hour before. I do. Still roaming. Call india again. They tell me they will 'fix it'. I go on another trip and hit *228 2 hours prior to leaving. I leave my city and I am roaming and can't use my phone! They tell me to put money on a 'flexbucket' and then the phone should work. I put $5 on. I hit *228 and leave town again. I can't use my phone at all! Not even roaming. I call again and they tell me they will 'fix it' again. Go out of town again and, roaming and can"t use my phone! I am in a covered area, have 5 bars, have money on my flex bucket and I can"t use my phone! I call india. They assure me it will be 'fixed in 15 mins'. It's not. I also ask for a refund of at least the $5 I put on the flexbucket. They tell me to go to any cricket store and they can refund it there. I call again because the phone still doesn't work and they tell me there is nothing they can do! They also tell me I am out the $5. No one can refund it! What?! I call a 'supervisor' and they tell me they cannot guarantee coverage and the phone may or may not work! They will not refund the 10 days I was with out my phone, nor the $5 I put into the 'flexbucket'. There is nothing they can do. No options for anything!
I switched to t-mobile and they are great! While I was waiting for my lousy cricket plan to be up, I went 5 mi from home, in my own city, a clearly covered area and I was roaming and could not us my phone!
I have filed a complaint w/cricket, the better business bureau and the attorney general of az. This company is complete fraud! Stay away! If you need a no-contract plan, go with virgin mobile. They are great, and I wish I had never switched! Cricket stinks! Stay away!

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edwmsr
Pine Bluff, US
May 05, 2013 11:30 pm EDT

When i leave my cricket area whether i have money in my flexbucket or not and been activated by *228 my phone just shuts down on it's own what's up with that? Answers please

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therealcindylynn
New York, US
May 30, 2011 10:01 pm EDT

I am sick of this! I have the same problems with cricket, I'm switching over to sprint. My friend is adding me on her line and I only pay her $30 for EVERYTHING! Plus, it comes with a free android! Sweet! Bye cricket, I'd like to say it was good, but I think we both know better.

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Cricket Ryan
Chicago, US
Sep 22, 2010 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Sunnydi,

My name is Ryan and I work in partnership with Cricket Wireless. We are sorry to hear about your experience with our services in your location. We appreciate your feedback and are happy to answer any additional questions you may have about our products and coverage in AZ. You may contact us at mycricketnation@gmail.com

Best,
Ryan on behalf of Cricket

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11:10 am EDT
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Cricket Wireless broadband service is not what they claim

The only thing good about Cricket broadband is that you aren't stuck in a contract. I've had dial-up, cable, broadband. They all have their cons and Cricket is no better than any other service. The bars on your modem DO NOT matter. You can have four bars flashing at 2/second and it will still take you 8 hrs to stream a movie. The modem control display has worked for me only a handful of times. The rest of the time the display claims that I'm not even connected to the internet "0 sent; 0 received" Of course I have to disagree with them because if I wasn't online then I WOULDN'T HAVE A HEADACHE FROM RELOADING MY PAGE FIVE TIMES! (Note* I have used tech services to check my settings. So when "Cricket" says it must be my settings they are wrong) I'm not impressed with Cricket's Broadband. I have to say that I have good customer service sometimes and HORRIBLE service when I go into the Cricket Store but that has nothing to do with Cricket and everything to do with the individual. What is disheartening is when you think you've found something good and it turns out to be a dud :(

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1:53 pm EDT

Cricket Wireless 50 dollars rebate

I got internet with cricket and was told at the time I would get a 50 dollar rebate with it well needless to say I never got the paper to fill out when I left so in a few days I remebered and called got no help at all just the run around then in a few days I got a letter with the form all ready filled out sent it in with every thing I needed and find out they sent me a old form so I wont get my rebate and they cant help me what a bunch of B***.S*** I would have never went with them if I had known they were this much trouble!

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4:08 pm EDT
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Cricket Wireless idiots!

I have just had it! My service was great for the 1st year but then went to hell! #1... I can rarely get in touch with a customer rep. That speaks english. They have screwed me over on billing, turned my phone off when I just walked into the store and paid it! I save all my receipts and confirmation numbers. When I take the damn receipt in they say they do not have it on record! I canc. My broad band at one time because I was out of town for the month and did not need to use it... They still kept trying for 3 months to charge me for the month I had it shut off! When I go to a local cricket store 1/2 the time they say the system is not working and send me to a "corporate store" that ends up not being that at all! Last time I went to the place they told me that was corp it ended up not being at all! I live in vegas and have no car so you better believe me it's not a treat riding a bike 6 miles in 110degree heat to find the stupid girl behind the counter just lied to me! I call other dealers and they told me she was probably just full of crap and did not want to deal with me and were trying to fire her lazy butt if more complaints... The cow is still there and I did find out she is another damn illegal! I have reported her to the metro police here! Rarely can you get a human from customer service on the line! One day I was one the phone for over 36 min (Yea I timed it) only to get another person that says the system is down but they will check on my problem and fix it asap. Today was the straw that broke the camels back. I paid my bill infull august the 2nd... They shut my phone off today! I had to use a neighbors cell phone and call at least 6 different cricket reps.In my area... Got all to say that I did not pay when I had a damn confirmation number! One lady even hung up on me! All off a sudden my phone by miracle just turned on again! I work as a fill in nurse at a local hosp. And have lost lots of money due to the hosp. Not able to get a hold of me. Best by far was the little jerk at the mall working the kiosk (The I rode my bike all the way to in 110 heat) when I approached the desk he was having a lively little chat with his boyfriend and looked at me and said, "what do you want?" I told him I need to talk to his manager... He called for one... Redialed his boyfriend and kept chatting. I asked in a very loud voice, "when is you manager going to be here"... He rolls his eyes at me and says, "oh, maybe 40min". What the hell! Other big thing is trying to get the main company phone or address... They won't give it to me and say they are not sure? I have so many addresses from researching the internet for the main it's crazy I don't know who the hell to even write to or contact! I used metro pcs before I moved to vegas and never had one problem! I am going to canc. Cricket and go back to a reliable, honest company that does not hire a bunch of non dedicated and uneducated staff! Does cricket hire idiots? I will also be contacting the local 13 news problem solvers and provide them with all the document history, cricket emps names I have spoken with, dates, times, receipts, recorded phone conversations (Love it when they lie to me an say their systems are down and call the next location and they say systems are not and even have friends that walk in to a location or call right after me and all of a sudden system are in order and I have it recorded on their recorder on cell during face to face verbalization)... I have twenty two pages of all of this and proof to back it up! And my charge nurse has on record each time she has tried to call me to find my phone disconnected or some stupid system failure via cricket... The figure of work lost is now 3, 352.78 wages lost

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cricketblows909
Little Rock, US
Aug 06, 2010 7:49 am EDT

I made the mistake of getting a cricket modem 3 months ago. It worked fine as far as connection for about 2 weeks then in came the 5 g clause.
Yes I went over the first month but once your over, say goodbye to ever connecting at full speed again. The customer service will tell you a different story every time you call. Then the will start telling you if you don't d/l anything for two days we will restore your speed! Or when you make your payment we will restore it. If you listen real close you can hear the laughing in the back ground. I don't know if the customer service is in Iraq or next a dirt cave some rag head is using to plot his next terrorist attack. My fellow Americans how much longer are we going to put up with the way we are being treated. How long are we going to put up with getting the same run around from this sorry excuse for a company. I'm getting a lawyer and I hope the rest of you will join me. I know it will not do any good that is why they laugh on the phone. BUT if only 10 or 20% of the people that read this follow in my footsteps then we can make them think twice before they go and screw someone else over.

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11:18 am EDT
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Cricket Wireless customer servce

I down loaded the update that they said was now available for my cricket modem, it quit working! I took it 70 miles to the nearest store they "flashed" it (Under protest) they couldn't get it to work in the middle of their service area. Then blamed it on where I lived. Don't bother complaining to the missouri attorney general's office for consumer affairs, they won't do anything. This is the worst customer service that I have ever encountered! If this save one person the aggravation they put me through i'm elated.

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3:45 pm EDT
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Cricket Wireless payment taken out for bill but not notified of change of account

I had a Crick cell phone for my daughter and signed up for 30.00 plan for unlimited talk and text. I had it on auto pay without paper bill to make things easier (so I thought for me)! Last month Cricket took out 63.00 and some change. I had talked to someone at customer on June 29th and went over her account and was not notified that her plan was changing and I made no changes to her account. On the first of the month of July however I was charged 63.00 to my account and called and told them to disconnect the phone, refund my money. I spoke to several different people before it was finally understood that I wanted it turned off. I just got 30.88 refund, so if I am being charged this month why is the phone not on, and why have I not recieved my full refund? Not only due they owe me for the total 63.00 and change but also for 4 days on of the bill being due and cancelled service. I call all three dealers here and they never answer. Does someone really work in theses stores? Are they too scared or too lazy to answer the phone? I am at the point were I am going to drive the 30 minutes to one of the stores and embarress them bad. How the hell do you not notify someone of account changes, take money out of thier account and then it takes half a to return half of the money and have the nerve to ask me for my bank record for the payment when dumb ### took it out of my account and can see that it is auto pay and amount taken out? Stupid! I am so glad I switched my daughter to USCellur, who I have been with for 4 yrs with no problem at all and that stupid ### guy who spoke no english tells me I'll come back. WRONG! NEVER WILL I USE CRICKET BROADBAND OR WIRELESS AGAIN, AND I HAVE HAD BOTH AND NOW HAVE GOTTEN RID OF THEM!

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sdbeth
san diego, US
Jan 10, 2011 7:32 pm EST

they sux and all they want is your money i went to boost and i get better service 50.00 a month flat fee no, roming ulimmited evrything Sprint net work no contract and they have way better service then cricket has and more coverage and every 6 months it goes down $5.00 what a deal! no more head aids just free or worries

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12:45 am EDT
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Cricket Wireless cell phone insurance claim

I've had my Samsung which I paid $200. each for 2 phones and opened another plan with another phone with Cricket so all together I pay them monthly on 3 phones about $150. not including the $5.00 a month on insurance.
we've paid the monthly Insurance for all 3 phones and finally had to file a claim on my daughters phone. Insurance covers water damage, physical damage, and electronic failure. we filed our claim and paid the $85.00 they gave us the same phone we handed them with some adjustments they claimed to make. I told them the phone they handed back to me was falling apart but she claimed it was working fine and we have 30 days for the exchange. well not even 2 weeks later the refurbished phone broke so we went back to even exchange it. The customer representative then advised we had to file another claim for $85.00. I told her I could easily buy a phone from their display for $65.00 why would I give them another $85.00 seems they're aware of this. I kept trying to explain she handed me a lemon and we can't even use the phone she gave us. She simply stuck to file another claim regardless if they're aware what they did and explained that this replaced phone isn't covered. I then told her I'd like to cancel next months and she simply told me since it's not under contract not to pay next month. I know she's lying to me because I've been through this before. I know they told me before we have to call a month in advance so they won't bill us for the following month. She just kept saying otherwise. I got home and called to ask them to cancel the phones so that I'm not charged next month and they told me they couldn't access my account and asked me to call back again tomorrow which I'll definitely do.

The Insurance that claims no responsibility: http://www.thesignal.com/ &
Cricket whom also claims no responsibility: http://www.mycricket.com/?CMP=KNC-Google08&gclid=CKnXgP7X2KICFSEJswod2EezwQ

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10:41 pm EDT
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Cricket Wireless charges and lack of information

On June 1st I bought the UM 185C. I got my first month service free, but toward the end of it I lost my modem. They did not help me and so I had my account suspended until it would be found. I found it today, so when I called them to pay my fees and get that situated I was told there would be a $10 late fee. I would eventually get a courtesy deduction for the $10, but if I wanted to get online via my netbook and the usb I'd have to pay $50.53 still. I'd have to wait 24 hours to not pay the extra fee, of which I was not informed. I did not pay the next month's fees as I was not sure I'd find my modem. I went to a Cricket store in the mall, and the guy still wanted the price above. I wanted to pay with a credit card, but then there would be a $5 "convenience" fee, and that really annoyed me. Finally I laid $51 down, but then he said there's an extra $3 to pay. That was just too much for me. Steer clear of Cricket's broadband as it's not very good.

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7:50 am EDT

Cricket Wireless I have never been so disgusted w/a company in my life

I have never been so disgusted w/a company in my life. Made every one of my payments yet was turned off for "non-payment". Tried to go in store, csr said he could do nothing and to call customer service which i did and still got no where after spending over $400 on these stankin things. i do NOT owe any money and i want my damn phoneS back on back on, u are the worst cell phone co in the nation, you make me sick and you are very lucky people dont act on their aggressions. i am going to tell everyone i know about my experience and i will post it on the internet and am thinking of picketing the store...you all are HORRIBLE!

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Whitneysparx
Houston, US
Feb 19, 2015 10:00 am EST

I am going through almost the same thing right now. EXCEPT they allowed me to finance it through YBUY.. I have one payment left which will have made this ONE phone over a grand as well... I have been TRYING to dispute this with them since January 2nd 2015. At first all I asked was for them to simply replace it with the same one that I already have.. well they after each call I have made they tell me that they will send it to the escalation department... and that they will call me back. They have not. So I am still calling them several times a week and they tell me that corporate has tried to call me and that it goes straight to voicemail. Well, my phone is NEVER off, plus they NEVER leave a voicemail... and they also tell me that they do not have a phone number that I can call. WTF. So if anyone else is having this problem please contact me whitneysparx@gmail.com.

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1:35 pm EDT

Cricket Wireless do not waste your time and money with cricket

I did an online delievery for cricket. When the package arrived many red flags went up.. Roaming phones, no refund despite phones not being used, tried to keep my number, etc. The workers were extremely rude!Now my refund is $178.97 short (After putting out $340) ! I'm contacting the better business bureau because they received the packages in the 15 day window (I have the confirmation) and the federal trade commission or the oversight committee on cell phones and report this company for deceptive practices, return policy and have no standard policy when returning phones. Do no waste you time and money with cricket!

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I am Sick and Tired of Poor Service
Pueblo, US
Jun 03, 2013 9:32 am EDT

I greatly agree. Cricket has the worst customer seervice of any industry I have ever been a part of. Their products are CHEAP (not inexpensive) and you get what you pay for.

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3:25 pm EDT
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Cricket Wireless service is horrible

Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.

But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.

I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.

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criket
Des Plaines, US
Dec 13, 2010 4:02 pm EST

que hago para parar esto, amigos usuarios de diferentes servicio, primero no contraten por internet, segundo no paguen con tarjeta de debito asi de facil, porque si lo hacen no hay a quien reclamarle

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criket
Des Plaines, US
Dec 13, 2010 3:59 pm EST

compre el servivio por internet y yo pagaria directamente en una tienda el servivio y cuando no lo quisiera simplemente lo dejaba de pagar y ya. resulta que sin mi autorizacion me cargan el servivio a mi tarjeta de debito cada mes y yo le avise que no queria el servivio y me siguen cargando no uso el telefono son unos empresarios incomprensibles y creo que estan en contubernio con las instituciones bancarias al grado que voy a cambiar de banco por esta situacion, . del banco me dicen que hable a criket y de criket me dicen que hable al banco. es el peor servicio telefonico que conozco

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7:21 am EDT

Cricket Wireless cricket wireless is not worth wasting your time and money on

Cricket wireless is not worth wasting your time and money on. The broadband speed not only sucks bg time but their customer service is crap.

From day one of purchasing a broadband card and service it didn't work right and all the store we purchased it from would do was tell us to call technical support or go to a corporate store. All technical support would tell us was that they had done everything the could and that we needed to take it back to the store we got it from. The store we got it from wouldn't do anything and said we had to take it to the corporate store. The corporate store said they couldn't do anything because none of the 3 calls we had made to tech support had been documented on our account and that we had to return the device to the store it was purhased from. All we got was the run around.

We did cancel the service after a week of nothing but issues and nothing being resolved. Now we are out the activaion fee and the $111 we paid for the modem. Calls to the 800# got us nowhere. Cricket sucks

By the way, we went to clear wreless and the service is great and we have no issues with the modem at all.

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cricket no it is crooked
Houston, US
Apr 14, 2011 8:59 pm EDT
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Cricket is CROOKED...coming in to work on Tuesday, April 12, discovered my phone was off. Called and made a payment and service was to be restored with 30 minutes. NOT, it was over 2 hours and then finally it was restored. But wait...I couldn't receive picture messages nor could I access the internet. I did the normal *228, send thing...then turned off the phone...turned it back on...NADA...when I try to use the internet all I get is DATA SERVICES ARE UNAVAILABLE. I have called 8 times to CROOKED, and each time, they say...I UNDERSTAND...blah blah...THEN by the 6th call, you can't get to the TECHNICAL SUPPORT DEPT, you have to go through as if you are adding a phone just to get a live person on the phone. When you get one, it's the same verbage over and over...I HAVE ESCALATED YOUR TICKET TO THE HIGHER TECHNICAL DEPT and they will call you back on another number. NO CALL BACK. I finally asked for a Superviser in another department at 7ish pm on 04/13 and was told there were outages in the Houston area and that the phones should be working on 04/14/2011. Well, it's 04/14/2011@2:55pm and still no service. Just called and spoke to yet again, another CSR and was told...I NEED TO FORWARD YOUR TICKET TO OUR HIGHER TECHNICAL SUPPORT DEPT AND I NEED ANOTHER CONTACT NUMBER TO HAVE THEM CALL YOU BACK...I then replied, I am not giving you another number, I gave one yesterday, find that one and use...as a matter of fact, what provider do you use, I bet you have your phone up and running...guess what...DIAL TONE! Called again, and the CSR then says they are experiencing outages and they are converting over to their new system. WTH? It's been 2 days and you're still converting over to your new system. Then she insults my intelligence and offers me $5.00 credit...B**** Please! WTF is $5.00 going to do for me!
The minute I can switch to another company, I am jumping on that train so fast! I hate this phone company

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cricket hater
mesa, US
Apr 12, 2011 10:57 pm EDT

Cricket wireless broadband has got to have, by far, the worst connection of any service provider. In fact I had to re-connect 4 times just to complain about them on here. I cannot wait until we change back over to cox broadband. Do not waste your time with cricket unless you enjoy being completely frustrated.

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J
12:33 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless poor customer service and product reliability

I began my cricket internet service in september of 09. At first the service was decent at my house, better than dial up. It has gone down to less than dial up speeds if that is possible. I basically have no internet ability with their service.

I have yet to receive my mail in rebate back yet. They seem to have lost it and cannot send another out until the first is located. Apparently this is taking them a while.

The new update came across for cricket two weeks ago, I downloaded it onto a new laptop and it immediately blue-screened. Go figure, I take it to the tech guys at best buy. It was the new update from cricket that caused the software issue. I talk to cricket technical support which come to find out is their customer service department. I got a guy who could barely speak english, I asked for an english speaking tech support person since I could not understand but every 5th word. He couldn't transfer me or give me a number to a u. S. Based call center.

I pushed through with him just to find out that cricket has no tech support but customer support people reading possible solutions to issues from a computer screen. He was of no help, I asked for a manager, he said he was the manager, I asked for his manager, he said his manager was out. I asked when I could call back to speak with him, he said he could not give out that information. It continued on like this from that point, I would ask a simple question and he would tell me that he could not give out the information. I asked for some type of compensation or credit to my account since this issue was created by cricket, he said that cricket did not create issues for peoples computers and would have to end the phone call since their was nothing he could do for me. I told him that it was a damn shame to be treated like this by customer service/tech support. He said he was ending the call due to foul language.

Nice job cricket, your really setting the bar high here.

I called back today to try and resolve the issue with my all of a sudden poor internet speeds. My solution to the problem was for them to redirect their towers back towards my house. Their solution was for me to get up, walk around the house with my computer until I found a better connection or to set closer to a window.

This is kind of hard when you work from a desk.

Thanks again cricket. You guys rock! Not...

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COSUMER
Baltimore, US
Mar 02, 2011 8:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I TO BE HAVING THE SAME PROLBLEM. I HAVE TO CATCH THEM BEFORE THEY TAKE MONEY OUT OF MY CHECKING ACCOUNT FOR SERVICES NOT GIVEN. THE PROBLEM IS, THEY DO NOT HAVE THE PROPER BROADBAND TOWERS IN SOME PLACES IN THE CITY INWHICH YOU LIVE IN AND THEY KNOW A LOT OF PEOPLE DO NOT KNOW ABOUT KBPM, KILA BITS PER SECOND OR BANDWIDTH SPEED AND THEY ARE CAPITOLIZING OFF THIS AND GETING RICH AT THE SAME TIME. THAT IS NOWAY TO TREAT A CUSOMER. TAKE THE MONEY AND RUN. THEY RESPONDED WHEN I ASK FOR MORE SPEED FOR VIDEOS AND RESPONDED WITHIN TWO DAYS AND CHOSE THE AMOUNT THEY WONTED ME TO PAY AND ADDED TO MY ACCOUNT. MY COMPUTER IS NEW STILL PAYING FOR IT. TAKE IT ON THE FIRST FLOOR IN MY BUILDING AT THE WI-FI STATION AND RECIVE HIGHSPEED INTERNET EVERYTIME. COME BACK UP STAIRES HOOK-UP MY CRICKET MODOM BACK TO A CROLL NOT EVEN AUDIO.

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C
1:27 pm EDT
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Cricket Wireless overpayment refund not paid

I set up automatic debit payments for my son's cricket phone service through my credit union account. My son ported his phone number to another cellular phone service in December of 2009. I made payments for December 2009, January, February, and March of 2010 before stopping the automatic debit payments to Cricket. I went into a Cricket service center on 3/24/10 and advised the agent that I made payments for my son's Cricket cellular phone service after he terminated his service . The agent verified the ported phone number and cellular phone service cancellation dates. She confirmed that I was owed $236.84 for payments I made after service was terminated. The agent gave me a computer print out and advised me that I should recieve payment within two weeks. She advised me that if I don't receive payment to come back to the office. I returned to the Cricket retail office on three separate occasions with no success or refund. I spoke to the supervisor who sent an e-mail to the Cricket refund office in Denver. She said she does not have a telephone number and that they can only submit requests for refunds via e-mail. I search the internet and found a phone number for Cricket corporate executives in San Diego [protected] and asked to speak with the senior vice president of customer care. The next day I received 2 calls from the corporate customer service escalation department in Denver, Colorado. I could only be forwarded to that number by the corporate office. I was assured that they would put a rush on it and I should receive payment in two weeks. I still have not received payment. When I look at all the complaints against the company it seems that a class action law suit might be a solution. Any attorneys interested in this venture may wish to gather all the complaintees together.

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A
2:56 pm EDT

Cricket Wireless they just don't have the knowledge to help me with my problem

Any company that uses tech-support from Mid-Eastern companies is a big LOSER in my book. You aren't paying them a dime and they don't know a thing. Ever time I call and state my problem they say, "I'm sorry for the inconvenience, how can I help you today? I have already told them my problem, they just don't have the knowledge to help. Cricket should be ashamed. It's users have more tech knowledge than it's tech support. They need real men and women with more knowledge than their users to support their customers!

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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