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Cox Communications / charging for equipment I have not received

1 San Diego, CA, United States Review updated:
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Cox has been charging me for an Equipment that i never received. They apparently claim they had it delivered but there is no receipt of that. I get calls from their customer Reps every month for this and i try and explain them the scenario.
Once i had even been to their service centre personally and they said that they will open an research case with UPS or who ever was their delivery agent. However it keeps repeating every time. They will not give me a case id or some sort of ticket number to follow up on this issue.

The standard reply is they will check it internally and get back to me but never hear back and it is the same story every month. Yesterday i got a call from a collection agent for the collection of that money. I have no clue where the equipment was delivered, even if it was.

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  • Ri
      27th of Aug, 2012
    0 Votes

    UPS knows the value of a package. By UPS rules, if the value is under 400., the driver may simply leave the package without getting it signed for. So many times they leave the package outside where anyone can walk by and take it. If the value of the package is over 400. rest assured the driver will not leave it without getting your signature because he will be personally liable for the value of the package . If cox says they sent it, then ask for proof. If you never ordered equipment, then Cox is to blame for sending anything you did not order. By usa postal laws, anything you get that you did not order is yours free. If you did order equipment and cox sent it, then your complaint really belongs against UPS

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