Countrywide Home Loans / wrongful termination
I WAS FIRED FOR AN UNDISCLOSED COMPANY POLICY!
On 11/7/08 I was advised that a call center audit was done to see how long each person was taking in between out bound calls. I was advised that the audit indicated that I was taking excessive time in between outbound calls... Countrywide didn’t give me the opportunity to be coached for this issue especially seeing that previous clear expectations were never set. Instead it was immediately looked upon as intentionally avoiding calls and I was immediately terminated... After firing myself and a few others, on the same day Countrywide immediately coached the remaining phone agents and allowed action plans for some and rolled out guidelines and set clear expectation for others.
I was employed with Countrywide Home Loans from 1/22/08 to 11/07/08. I worked in Countrywide’s Tempe Arizona office. I must say this has been the worst job experience thus far Countrywide doesn’t know if it’s coming or going. You would think that the number one Mortgage provider is capable of operating a first class business. When I started I was in a classroom training environment for 6 weeks, in the classroom training environment we were only allowed to learn the bases of loan servicing. We were advised that the main part of loan servicing would come once we are on the phone in a on the job training environment. My first thought was my in the world would you let a non-experienced person with minimum knowledge service a loan that is either in foreclosure/facing foreclosure or in major turmoil. I should have known something was up when my interview for the job only lasted 15 minutes, and I got the job.
Working with Countrywide has been the most stressful event in my life. It’s hard having a job when all you do is talk to irate people who are experiencing a financial hardship. It doesn’t make it any better when the company doesn’t provide you with the support that you need. Now don’t get me wrong, Countrywide Home Loans spends tons of money on equipment and resources and other irrelevant/miscellaneous things, but it doesn’t do you any good when you are not properly trained on how to use the equipment/resources or when Countrywide’s trained Leadership staff i.e. Directors, Managers, Training Dept., Team Leads and TL Assistance through out the U.S. are not on the same page nor are they effectively communicating the same messages. Anytime you can ask 10 different team leaders the same question and get 10 different answers, or when management is more concerned about the dress code so that they can make a good impression for visiting investors in order to get more money, there’s a problem. Countrywide Home Loans is a joke and I encourage anyone who has ever been terminated, has lost a house to foreclosure or financed a home loan with Countrywide Home Loans to seek legal advice to have the issued reviewed for typical Countrywide errors.
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