SUBMIT A COMPLAINT

Costco Wholesale Corporationsales method: garcinia cambogia & green coffee

Review updated:

This is to lodge a complaint regarding the advertising method that is being used for the Garcinia Cambogia & Green Coffee products via Costco. Outlined below are notes from a scenario of events that occurred:

--Late November early December 2016: Received Garcinia Cambogia & Green Coffee in mail. No instructions or name of company were included, only the packing slip indicating contents. Since there was limited information on the packing slip, the package was ignored. I remembered that I had received an email from Costco regarding Garcinia Cambogia while I was travelling. I had clicked on website, read the contents, thought about trying the product, but had decided not to order.

--Mid-December 2016: Received 2nd shipment of both Garcinia Cambigia & Green Coffee in mail. Called number [protected] immediately to cancel. Used RMA #[protected] to return 2nd shipment.
Received Costco Citicard bill the following day and the charges for both Garcinia Cambogia ($89.95) and Green Coffee ($89.99) were on the card.

--1/12/2017: Received Costco Citicard Statement. Account has been credited for Garcinia Cambogia ($89.95) and Green Coffee ($89.99). However, both Garcinia Cambogia ($89.95) and Green Coffee ($89.95) charges were billed again.

--1/13/2017: Called number listed for Garcinia Cambogia [protected]). Was told that the refund ($89.95+$89.99) was for the 2nd shipment and that the current charge of $89.95 and $89.99 for the first shipment still holds.

The most disturbing issue from this encounter is that the charges appeared on my Costco Citicard in the first place. Although I did click on the website to read about the product, I had decided to conduct more research before trying it out. I have viewed Costco as a company with some integrity and have been pleased with the manner in which Costco provides consumers with valued products and information. Therefore, this situation with the Garcinia Cambogia & Green Coffee very much surprised me.

Thank you for this opportunity to voice my concern.

Marion Harris
Membership #[protected]

Ma
Jan 13, 2017
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Comments

  •   Jan 14, 2017

    You had something show up in your mail box, after clicking something on a website, and now can't seem to understand why you are being charged for it? If you 'decided not to order', HOW did they get your ADDRESS to send it to you? And HOW did they get your CARD number? You need to pay attention to what you are doing online.

    0 Votes
  •   Jan 14, 2017

    Oh, and Costco does not own the credit card. It just has their name. Citibank owns it.

    0 Votes

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