Costco
reviews and complaints

4/16/16 6:15 pm or so. Costco didn't return my card and they closed at 6 pm. I saw the Costco guy pushing carts and I told him that I had a sprained ankle, if he could please go inside for my card because they wouldn't let me in & I needed to put gas in my car. He said 'NO, I'M WORKING'. He didn't seem to care about my ankle, my Costco card or the fact that I need gas.

I've been a Costco member for 11 years and I never been so mad like I was on 4/16/16 I was following my wife and son into Costco I was about 30 feet behind them the ladie ask me if I had my membership card I had told her that I was with my wife and pointed at her. five minutes later I have a Costco employee coming straight at me in a hostile manner with no name tag of any sort to distinguish him as a employee he started to comfort me and ask if I have a Costco card he is standing about a foot from me trying to chest up with me in a hostile disposition saying that I said I was with some guy in a grey shirt maybe Costco employees should be trained in customer services a little better and to respect people's personal space and not to assume or act like I am some sort of criminal or thief

I have had to deal with two issues at Costco Tire Department. The rest of Costco I love. I called several months ago to have an appointment for a tire repair. Was given an appointment for the first thing the next morning. I arrived early and waited. When they finally opened I asked to get my tire repaired and was told it would be an hour later than my appointment cause the workers don't arrive until an hour later. Went to Les Schwab and got it repaired.
On 4/15/16 I called to have my tires rotated. Was told it would be until 4/17 before I got an appointment. I went to Costco to buy groceries and saw that there were 4 empty stalls. I went inside to ask what gives. Was told that 4 people canceled their appointment. I went home and did the rotation myself. I notices two small nails in one tire so called again to see if I could get a repair so I went back. The Manager told me he could not repair the tire with 5/32s tread and would have to buy a new one because the two nails were about 2 inches apart and the American Tire Association (or something similar) did not allow them to do so. I went to Les Schwab again and had the tire repaired. They thought the excuse that the manager gave me was lame. Also Les Schwab fixed the Costco tire for free. I WILL NOT buy tires at Costco again

We were refurbishing a house and took advantage of a great price on Samsung 42" TVs at Costco. We bought two. The first one was used immediately and was fine. We did not try the 2nd until 3 months later and found it non-functional. Costco now has a service come out to "fix" the TVs and they took a few weeks to come out and said the screen was cracked. Costco now says we cracked the screen. We never used the TV, it still has the protective layer on the screen.
1. I don't like being called a liar. My business partner watched me take the TV out of the package and we were very gentle with it. We've NEVER filed a claim with Costco.
2. I'll never ever buy a TV from Costco again. That is terrible service from an organization that used to be ethical.
3. I buy a lot of TVs for houses I am flipping. I'll buy at Walmart from now on.

This is Case #7459252 and I am William J Caudle

I have been going to the Costco Pharmacy since 2013, have been a member of Costco since 2008. Things have been going pretty smoothly couple bumps but all in all been a pretty good experience. This past Tuesday I took my prescriptions in to Costco to have them filled and they were not in okay I get that it's a schedule 2 and no big deal. My husband goes back to today to see if the med is in and they have no even ordered it! So now, I went on Tuesday, this is a 30 day supply and they have not even ordered it but are planning to tomorrow! Okay, so what do I do now? Go through withdraw until they decide to order because the Pharmacist is new and all gun-ho? This is the part I hate about these meds, you are placed in a category and that's their opinion of you, not knowing you at all, not knowing your situation. People have made it bad for everybody.

Guess I'll be taking my business to BJs from now on. I am a pregnant mother and have a 2 yr old toddler. I was using the gas services in Miami, Florida on a very hot day. I decided to leave my car on for my daughter, so she will not be hot and uncomfortable. The attendant at the gas station asked me to turn off my car. I told her I had a toddler in the car and was not. She stuck her hand where the nozzle rest on the gas machine to prevent me from putting gas. I started yelling and telling her that due to all the deaths last year from leaving children in a hot car, I refused to leave my daughter in the car. She again stuck her hand where the nozzle rest on the gas machine to prevent me from putting gas and called the manager. I finally complied: grabbed my daughter while cars were passing by, turned off the ignition, and put gas. My mother is the primary person in this account. I have been on the account, with my mother somewhere between 5-10 years. For this one incident, Costco placed a hold on my mother's card and asked her to remove me from the account. I called to complain, and COSTCO needs to check with the store in order to make a decision. Apparently, their staff is more important than their customers. After speaking to the store, they told me that they would not change their decision.

POINT IS: DO NOT SHOP AT COSTCO, THEY DO NOT VALUE THEIR CUSTOMERS OR CUSTOMER SERVICE. THEY CAN CANCEL YOUR MEMBERSHIP BECAUSE THEY FEEL LIKE IT!

Last week when we (me and my husband) went for our weekly grocery run at costco and bought tomatoes, came home and saw they had mold on it. We returned it. This week we checked from outside the box thoroughly (2 boxes we could see from outside - mold) - Showed it to a costco employee there. But we needed tomatoes, so though of buying of different company (Slendid - salad tomatoes). Came home, while I was washing it, 2 tomatoes with mold stuck on it. What the hell. We pay for membership to get good quality food, not molded stuff consecutive two weeks.

You have a number of drink, junk food, and other things But only 5 or so food things. You have more pet food then people food. you have 3 times as many drugs then food. If it doesn't change I am going to cancel. It is not worth 55 dollars a year

Your pharmacy at the north division store in Spokane WA keeps bankers hours. We tried to purchase Claritin D at the pharmacy and it was closed ! A fellow consumer waiting and waiting told me they close every day so all the department employees can go to lunch! I waited until the hour was up only to find out they would be 20 minutes late! Is this any way to do business when you are competing with The Walmarts of this wotld. You've lost most of our business and we intend tell everyone we know about their cavalier attitude with their members. Diane and Richard Moore

I visited Costco today to put in a prescription for Narco. I am a senior citizen who had a failed back surgery which left me crippled. Recently I was diagnosed with Lymphoma and am currently under treatment. I am very sick and weak because of this and live in Ojai which is far from Oxnard. It is very difficult for me to drive that distance to drop off my prescription and come back the next day or so when it is ready.I have no support system and cannot afford a taxi to go that distance. I am too ill to wait there for the time it takes to get the prescription ready. Today I asked David Yerby the pharmacist if I could leave the prescriptions there so that I did not have to come back and make an extra trip. I know the policy for these kinds of drugs is very strict but I was asking for some special assistance. He basically wouldn't give me the time of day and just waved me off. I started to cry and told him my doctor would re-write the prescription and put specific instructions or whatever he needed to protect Costco's policy and liability. He was rude and just not interested. I also asked for a chair as I cannot stand for more than a few minutes because of my disability. None was provided. David needs some detailed training in dealing with sick people. He is very cold and does not represent your store well particularly in this particular department. He is not selling cookies but dealing with various degrees of people who are suffering, infirm and dying. Thank you.

I am a long time Costco customer and never been treated like this at Cost Aloha (#09), Oregon (15901 SW Jenkins Rd). Incident happened today (March 15th, 2016 - around 17:45PST at Terminal 7, Transaction 167 - Operator 221)

I am not sure whether it is a frustrated and over-worked worker or something else triggered it. Nonetheless this kind of behavior is totally unacceptable and such employees should be reminded about basic rules of customer engagement.

I had a full cart and towards the back of the cart was a flat packet (some LED wall fixture). I remember picking it up first thing after entering the store but later decided to put it back. Didn't get a chance to as the cart became fuller. Must admit - I forgot it was there in the cart after some time.
As I was unloading the cart at the checkout counter and realized I had forgotten to put the item back where I picked up from. So, I mentioned that apologetically to the person standing next to Danny (the counter attendant) that I forgot to put it back. She probably did;t even listen to what I was saying but said - "O - don't worry about it we will take care of it".

Yet, the very next thing she did was to help Danny scanning that item right from the cart. I realized she was mistaken and said "Excuse me - I was trying to say I forgot to place it back. I don't it".

This, apparently triggered something that I may never understand. This young lady (not Danny) suddenly became almost theatrical and exclaimed loudly saying - (I am trying to write it the way she enunciate the words...)
"ooOOOooo - you didn't WAAant this?! (Pause to turn away with the item in her hand and turned back to face me as she continued) THAaank you to briNG the item baaack to us rather dropping it on the floor". The sarcasm in her voice had stumped me and I was momentarily speechless as she walked off to drop the item in a cart to counters away.

I had to make myself go - pickup the item from that cart and proceeded to place it back in it's aisle location back in the store. As I was picking the item up from the cart, I heard her saying behind my back "ooOOOoo you want it back naaow?!" To which I said calmly said "No - I am going to put it back where I picked it up from".
I think she now realized that I was not happy - and exclaimed - "No no - you don't have to do that..." (no sarcasm this time). To that, I had to tell her "THAT was very rude" as I walked off and placed the item back to it's original location.

I admit this was the first time I was treated with such disrespect at Costco. Yet, I cannot let this go unnoticed and had to report it. I resisted looking for the manager right at the store and complain - to avoid over-reacting.

BTW: As I checked out I heard the young lady telling me "have a nice evening" to which I had replied "You too". I doubt any of us really meant it.

I am a long time member at Costco and usually visit Costco one to two times a week. I find that the customer service experience can rate anywhere between good to excellent. Today on 3/12/2016 at 2:02 pm, op#98 cashier name : Orlando R. at Costco located in Rego Park 61-35 Junction Boulevard, Ny 11374, was extremely rude and glared at me and my Father when I made an inquiry. He responded in a belligerent manner and was seemingly frustrated during the transaction. I suggest that the cashier be retrained in customer service skills, because at this time, he doesn't have any. Going to Costco should be a pleasant experience, not a lousy one.

I was at the Costco Tire Center at Clifton, NJ and wanted to get all my 4 tires changed. The name of the employee was Shanavya. I was enquiring about the total cost of tires and she wasn't so nice when she told me the prices; behaved as if I asked her for her social security no. Anycase she told me the cost of 2 brands and I asked what do you recommend or do you know what's a better brand. She immediately snapped at me and said I don't recommend brands and you have to choose... all this with an extremely rude and loud voice.
I don't expect this kind of behavior when I ask them for a suggestion. She could have said the same thing with a polite voice.
When I told her you don't need to snap at me, she goes this is how I talk and I am not here to give you suggestions. Am giving them business and she has the audacity to be rude.

As a Costco customer when I come into the store to shop and I sample the demos I expect product availability. For the last two weekends when shopping at store 390 in Michigan the demo products are not adequately stocked for demo personnel. Management shows no sense of urgency in looking for the product availability or any attempt to retrieve from freezer or wherever it being stored. When Kenny was the store manger the shelves where properly stocked and maintained, since his new assignment the current managers don't have a clue or any guidance on how to run the store. The response I received this past weekend was I don't know where the product is? Replace all the mangers and start fresh.

I was involved in a car accident at the street inside the compound leading to the gas station of the establishment. During the exchange of words and information with the driver who is apparently an employee also of Costco, this woman came from nowhere who directly pointed out that she saw everything and it was my fault (the other car was coming out from the parking area who squeezed her car on my right side and I was at a two-way single lane street of the compound). I reminded her that she is not a party to the incident and has no business to accuse me and that if she intend to be a witness, she can only talk when called upon during a deliberation of the matter. To this, she shouted at me with a pointing finger saying "you don't know me and whom do you think they will believe, a WHITE person like me or an ASIAN like" to which I answered back " are you a racist and discriminating because I am Asian (I am actually Filipino-American). She said she is not discriminating at the she is only telling me who is more credible between the two of us. Too said that there are still a lot of white people who still could not recognize the fact that the U.S. is a composition of multi-racial and multi-cultural population which makes this nation great. This racist woman, when prompted, said her name as Mylene Monroe. I could tell that she is an employee of Costco because when the person wearing a Costco ID who is mediating between me and the driver Vivian Corrales (I guess an employee also of Costco, instructed her to go back to work, this racist employee, Mylen Monroe answered "no I am off already".

At 10:30 at your #271220 Costco 1018, 3836 Richmond Avenue, Houston, TX,
there were lines of minimum 3 cars each waiting to fuel their vehicle

At 10:57, I filled my car, but did not receive any receipt. I could not locate any attendant. I looked at the rear small building 20 yards away, and saw two men enjoying themselves talking. I call out that I needed help.

When the attendant came over, I told him that I could not get a receipt. He opened the machine, and there were at least 12 receipts jammed up in the machine. He took out the last one and gave it to me.

Obviously, the people ahead of me did not get a receipt, could not find anyone to help them and drove off without their receipts. You hire men to work and not to chat. I reported the incident, but since all employees are good friends, I'm sure nothing was reported.

I was doing my shopping I brought my friend as I have carpal tunnel in my wrists my friend is a member too but she didn't need anything I asked to subtotal my groceries as I only had so much now bank and so much cash as I didn't make it to the bank yet . Ann H freaked out on me saying if my friend is shopping she needs a member ship too and ranted and raved belittled me in front of other people had me so upset I had to do my debit transaction 3 times . I pay to go to this store well I'm not taking that crap I can shop at national grocers in bulk for free no membership and they will order anything I want this is bad I should have suspended my order and my
Friend tried to tell her she was a member cashier was too busy yelling at me not going to put up w that

I live in Southern Oregon and drive 25 miles North to the Roseburg Or. Costco store. By the way, it is far north of Roseburg. I am a member and mostly buy gas for my cars there. The last few weeks I drive all the way to Costco to get gas only to find that it is selling for the same price or more as my local small town stations. On the way I drive through another small town and see their price is lower than Costco also. Now what is the use of paying 55 bucks a year membership fees to buy wholesale and find that their gas price is no lower than the local retail stations? Not to mention the 50 mile round trip it takes to get there and back. That to me just does not make it look like they are passing any savings onto their members. They want their dues but don't pass their buying power onto their customers. I will from now on just buy at my local stations and give them my business. All of you out there that find Costco just a penny or two under the local stations should do the same and just maybe Costco Wholesale would actually sell us gas at a real Wholesale price or we can let it go stale in their tanks..

As I was walking through a Costco in Maplewood, Minnesota, on 2/6/16, I saw samples for something called "Eco drinks" or something like that. I had seen other employees give out that kind of drink sample to other families ( so pretty much people of all ages), so then I went and helped myself to a sample. The man who was handing out the samples asked me if I took vitamins, so I told him I took gummy multivitamins. Then that's when things went little downhill. He sharply accused me of lying and said gummy vitamins are only for little children. I politely said that they were in fact adult gummy multivitamins. He then asked me how old I was, and I told him my real age. (which I will not disclose online), and then that's when the employee decided to say "All right, I KNOW you're lying now! You're not (the age I told him I was) Show me you I.D., show it to me RIGHT NOW!" At this point a small crowd of 8-10 people had accumulated around me. I asked what I did wrong, then he screamed that I lied to him about taking multivitamins, and again roared in my face to show him my I.D. I refused, because he wouldn't tell me why he wanted to see my I.D. I never did anything wrong, so I wasn't going to indulge my information to this crazed employee. Besides, it's not like the drinks were for a specific age group; after all, I'd seen these drinks get handed out to many families. Promptly afterwords, I said that I didn't know what I did wrong, and that I didn't want to start a fight, so I apologized for whatever I did wrong. With a defeated look, I promptly left the store in a furious state.

I made my reservations with Costco travel on Jan 4 2016 for Cruise on NCL from Los Angelese for 7 days. Costco Travel has promotion of free package that I can add to booking (ultimate beverage package) during booking at no cost worth $966). As per their booking department I declined to receive free stuff for $966 and they cant do anything about it. The booking usually doesn't show this on invoice as it is additional stuff. They confirmed that promotion was there at time of my booking . But on Jan 25 they are saying there is nothing they can do as at booking I may have not selected to get it (why would I do that ? and when I am telling them this is a mistake in system). They say there is nothing they can do about it and sorry about it. Also, there is no way to log a complain. This is my 3rd cruise using Costco and Now I finally decided I am never using their site again (even if I get Free us see as there is no gurantee they will actually honor their site promotion)