The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Costa Coffee / basingstoke drive thru

1 basingstoke, England, Hampshire, United Kingdom Review updated:

Racism. My husband went to the drive through last night approximately 22:15 to get a hot chocolate for our daughter who wasn't feeling too well. He has never been to the drive thru before and as he saw people inside the store, he assumed it was opeed. However, he was completely ignored whilst in his car by the window by staff who clearly saw him waiting. He said a male staff member was about to approach the window to open it and a lady told him not to. He saw all this whilst the window was still not opened. I will make this public and ensure that I never visit a costa store again. I AM bitterly disappointed as i spend a lot on visits to coffee shops, but at least there is Starbucks!

Aug 15, 2015
Sort by: UpDate | Rating


  • Kr
      27th of Jan, 2016
    0 Votes

    This does not sound as racism at all, they have not exactly said anything to be called "racists" Depends on what time your husband went there - the drive thru has an order point and a collect point, if you miss the order point, then clearly they can't do your order, also they might've already closed, because assumed and open - two different things. The staff could be inside, they don't exactly need to wear their uniform if their shift has ended.

Post your comment