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3.4 105 Reviews

Consumer Portfolio Services Complaints Summary

64 Resolved
41 Unresolved
Our verdict: With a good resolution rate, Consumer Portfolio Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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12:00 am EST

Consumer Portfolio Services Harassing phone calls!

I recently had a tragic situation happen to my son where he is still fighting for his life and ultimately ended up a quadriplegic.He resides in a nursing home and do to the amount of stress involved in my job activities i could no longer,hold my job and i am now on unemployment and i am struggling to pay my bills and pay my car note,because after all i do need my vehicle to go to see my son. On a few occasions i have spoken to different people from this company to try to set up some kinds of arrangements, some people have worked with me,and as soon as i make a payment they began to call my references all of whom are not well my mom, my aunt, my son who is the quadriplegic! So when i go to visit him he tells me slowly mom the people said they are going to take your car, so he automatically starts to worry.

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Rebecca Pulliam
, US
Sep 13, 2023 7:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm going thru CPS this is my very first time getting financed for a vehicle they got me at 25% and $674 a month payments I just lost my job I made payments even over payment thinking it would or could apply to the next payment due question is can I refinance my loan thru another place and what can I do to get my car back can I trade it in if I refinance my auto loan thru another lender can I get my car back after repo

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Dozer
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Nov 15, 2008 4:17 am EST

in 2005 I was ran over by a potato truck(Dangers of being in Idaho I guess) I am sick of companies like this. Its about time we bite back.

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CAROL VANDUNK
,
Jul 31, 2008 5:29 pm EDT

I have to agree with everyone about cps. I got so fedup about all the calls that I just told them to come to get the car.Because of CPS, they made me hate driving the car. I had a debt company helping me pay off my bills and they tried to tell me that they didnot have to work with. I will never get a car with them again.

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nichole
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Jul 15, 2008 3:05 am EDT

These people should not be in business! they are the worst company to ever have a car loan through. i was behind in my payments and made a double payment in june, they still have that i owe for june. then my car was totaled and my insurance company is working on paying off the balance. these people called me at my place of employment the manager of the "legal" department told me that i was ignorant! and then she refused to give me her name, i asked her what kind of customer service is this and she said i lost my customer service when i did not pay my car payment. then she told me she will see me in court to garnish my wages, where she hung up on me. what kind of people do they have employed here. i then called back trying to get her name no one would give me her name and i was transferred to her where she once again hung up on me. i really just dont understand how these people can do this. they are violating so many FTC acts. I have told them over and over and sent letters to not call me at my place of employment and they still do! somehow legal action again this place needs to start they cant treat people that way even if you have bad credit the whole freaking country has bad credit! and i hope they do take me to court because i will have much evidence to prove they were wrong and i intend on getting the recorded conversations this poor excuse of a woman and employee had with me.

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crystal nalley
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Jun 05, 2008 9:32 pm EDT

wow, I had trouble with them today. First of all they claim I'm two months behind, but I have the Western Union receipts showing I paid. So they called me threatening me with repo. They told me if the payment was over 30 days late there system automatically turns it over to their repo company? I tried to work out payments and keep getting hung up on and put off on different people. I will never do business with these people again.!

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Janis
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Mar 06, 2008 4:05 pm EST

I can't stand these people. There is no way to talk to a person when you call, I have sent them numerous letters to the correspondence address they give you with no avail. So far they have called about every dept leaving messages for me. I don't call them back. When given the message at work, I tell them next time tell them I was fired because of numerous phone calls from the. I have told them if they don't like when I pay the bill, then change it! I can't even believe they even accepted me for a loan that was $12,000 more than what the car was worth. The dealer I bought it from took no refunds, told me to refinance ASAP or trade it in after two months. They knew they screwed me. So take my advice... never deal with Thrifty Car Sales, especially in Clearwater, Florida.

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Jeremiah Kinne
, US
Jan 16, 2008 9:36 am EST

First of all my friend... I totally agree with 100%. I won't go into lengthy details about my experiences with CPS (I could pretty much copy and paste pieces of everyones story..and viola... there's mine). Before I give some useful tips, let me boil it down... CPS believes that just because people have poor credit, must mean that they aren't that bright (which we all know is wrong). Now don't necessarly blame the person you're talking to (they're playing a role... blame the higher ups). The job of the representative you're talking to is to get you rattled enough to find some way/some how to get them the money you owe. The methods they use are illegal... but because they know they most likely dealing with people who would have difficulty aquiring proof and to mount a proper legal defense, they feel they have carte' blanche.

Here is some simple yet effective tips to deal with these vultures:
1. Do not do post dated checks ever! It is illegal, and not only that, they have been known to wait an extra day or two to cash it so they can garner late fees.

2. Do not pay by credit card, direct deposit from your checking account, or check (gives them information to your account). Pay only by Money Order or Wire Transfer (Money Gram is the best one because they charge less than Western Union to process, receive code for CPS is 3155). By doing this you not only have a written record for yourself, but one that if necessary can be accessed from a neutral third party. Also the money is automtically sent to your account, no processing time.

3. If they do call you at work, hang up. They skirt very close to the edge of breaking the law by doing this. There is no law saying you have to accept there calls or talk to them. Politely inform them that you do not accept calls at work, and that should they wish to discuss this matter, to call you at your home anytime after you get out of work (make sure you do mention what time that would be, but also add in the time it takes to get home).

4. Make a record of every phone call they make to you (and if possible, to your references). In your record, list the date, time, length of call, name of representative, and what was said during the conversation. You could also record the phone call (now that would put the fear of God into them...lol), however if you do, make sure you inform them at the beginning of the call that you will be recording this call for your personal reference (you have to, otherwise the recording is useless according to Federal as well as State laws, depending on your state).

5. If you want to file a complaint, the best places are the Federal Trade Commission, Your state attorney generals office, and the California Attorney Generals Office (CPS is based in Irvine, CA). You could also try the Better Business Bureau...but in my experience, as well as what I have read of others...it's just a waste of time.

6. If you or they offer to make any arrangement, then make sure you talk to their supervisor before agreeing (the representative does not the final authority in any deal, if anything else remember that). Also state that before you make any payment, you want the deal sent to you in writing on their letter head, signed by the department head (whom I believe is Chris Terry..and also the one you need to talk to in regards to finalizing any deal made).

On a final note: The FDCA does not appy to CPS (only to third party lenders, CPS is the actual lender), and in dealing with them: KEEP YOUR COOL... don't lose your temper, remember they are only trying to get you riled up. If you send them any letters, make sure it sent delivery confirmation and as well as having them sign for it.

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12:00 am EST

Consumer Portfolio Services Harassing tactics

This company is a plain pain in the ? If I am more that 5 days late on a payment, they start calling 5-8 times a day on my home phone and cell phone. Then if I do not respond to their calls they start harassing anyone I listed on my original loan application as references. Currently I have had a financial setback but even so I have not been even 30 days late. usually the payment has been made long before the 30 days deadline for actually being considered late and reported to the credit bureaus. This should be considered harassment right? They call starting at 7:45am and continue up until 8:30-9:00pm and on Saturdays and Sundays. What can be done?

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commodog
Tacoma, US
Jul 13, 2009 9:10 pm EDT

Where to begin? I purchased my truck back in September of '07, and knew from the get-go that I had some bad credit, but was motivated to pay on the vehicle, on time, and build my credit back up. Sounds like a good plan. I can state very clearly that from a financing point of view I knew exactly what I was getting into. High interest, bottom of the barrel lender. However, the following is an interesting development in poor business. I will keep it short as some is currently still developing.

#1. These idiots will in fact spam-call/harass anybody they figure is mildly associated with you. They will. Its true. Its a simple fact.

#2. They will continue to call people who were specific with them in return when telling them to not call said individual anymore, and to remove their name from the list.

#3. I had a major mechanical problem with the truck. These things happen. I even had a bit of cash stashed away just in case this occured. I was told initially that they offered deferred payments for mechanical issues. After spending massive amounts of cash (Three payments worth) on a repair, I was told that it was simply "Too Bad" and that their policy was not to allow for a deferment.

#4. Coincidentally I had the honor of partaking in a mass layoff at roughly the same time, and there is of course a window in which Unemployment Insurance takes time to kick in, not to mention my gross earnings fell to less than half of what I was making prior. No working with me here either.

So now we are in a state of economical turmoil rivaling the decay witnessed during the Great Depression, and we have a company that laughably will not work with its customers in the hope of getting their regular payments in on time, but furthmore harasses them and anyone they know/may know/might have known, to try and get a payment while said individual does important things on minor amounts of cash like, for example: Buying formula for their baby, buying diapers for their baby, feed their family, pay rent, pay power bills, pay water bills, pay trash bills, pay sewer bills, pay medical bills, and the list is endless. Then, the best part, if you voluntarily acknowledge your breach of contract, during these harsh and overbearing times and move to do a voluntary surrender, they will still threaten to sue you, and attach your wages. You know, if you can find a way to survive.

I am a US Combat Veteran and have been through ### more painful than a kick in the face with a golf shoe while simultaneously chewing glass, yet it never ceases to amaze me how absolutely selfish American Companies have become.

I'm thinking about simply voluntarily surrendering the vehicle, even with the impending lawsuit. I can only hope a figurehead of our American court system can equate the difference between "Justice" and "Law".

Hooah

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KC33
Springfield, US
Mar 06, 2009 4:35 pm EST

To Tom Even if a person is late they still do not have the right to harrass people in this manner. If you read through some of the complaints this company will not adjust due dates and they are simple interest loan. So they are collecting, late fees as well as daily interest fees so if a person wants to pay the late fees then let them but they should be able to do it without threats

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KC33
Springfield, US
Mar 06, 2009 4:32 pm EST

I am having the same proble with them, Every time they do this go to the federa trade commision website and file an electrroinc commplaint and also go to your states attorney website and file a complaint. I am hoping that if the continue to recieve complaint each moth the numbers will grow and they will do something. These are direct violation of the federal trade commission law . maybe this can be a class action.

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Dominique
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Jul 18, 2008 3:22 pm EDT

We recently traded in our car that was financed through CPS (the best thing we could have ever done).
But get this...they are still calling us to pay them even though we don"t have it anymore and they have spoken to the new company about the payoff. They want us to pay them and when they get the payoff they will refund us our payment. They are very rude...everyone I've ever spoke to is totally rude and unprofessional. I will never use this company again...NEVER! So everyones complaint does not have to do with paying their bills late, and even if it was that's what a grace period is for, everyone needs grace at one time or another...even you.

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Tom
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Mar 06, 2008 7:45 pm EST

Try paying your bills on time like a responsible adult instead of whining.

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Nani Newton
, US
Feb 27, 2008 11:05 am EST

This is the same ### they do to me all the time. I even tryed calling them to see about extending the loan payment to 36 or 72 months. NO GO CARLO! They wont even budge. What if anything can be done?

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Lisa Rogers
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Feb 08, 2008 8:10 am EST

This company has done nothing but lied and harrassed me. My truck was totaled in November 2007. Due to the accident I have a spinal injury which required surgery. While I was in the hospital they called my house 24 times in 2 days. I was told I would recieve an extention in December, to go find me another truck and they would refinance me. NOT ! They turned me down. I have been cussed out, threatened, they won't work with me at all. They even gave out personal information to my brother who was taking my calls. That is against the law ! Something has to be done. This is outrageous and ridiculous!

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Another Harrasee
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Jan 02, 2008 6:41 am EST

I have the same problem with these calls, in my case they also used to send faxes to my employer. The problem was that we got the faxes from a fax center.

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Consumer Portfolio Services - Harassing calls at work!

This company calls me on my job no fewer than 6 times a day. Currently I owe for last months payment and this month's payment goes past due on Friday. I will pay these people. In the meantime, although they have an alternate number for me, they call me at work. I work in a call center and can not make outgoing phone calls unless I am on a break. The call...

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Consumer Portfolio Services - Terrible service!

This is the WORST auto loan experience that I have ever had in my life. I have been cussed numerous times by these people, I have been told to "Shut my Beak", "get off my lazy ### and get a job, so that I can pay for my truck", " that I was ###", I have been off work twice this year due to back surgery and my wife was also off due to a hernia surgery and I...

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Consumer Portfolio Services Bad auto loan

Consumer Portfolio Services, Inc. - www.consumerportfolio.com

I purchased a 2006 Dodge Truck in late 2006 from a Missouri dealership. I was put at 18% interest with a $530 payment. My finance company is CPS. I was told to come back in 6 months to refinance my vehicle which i have recently done. I am still awaiting an answer. I am running short between pay periods this month and i paid half now and the other half is coming in a week. I am 15 days late from my original payment and they have called me to say i was on the repo list. I thought 90 days was typical on a repo not 15. My wife and i have both talked to these people and they are very rude. I need some help to get away from this company! I am getting ready to go fight for my country again and i dont have time to be harassed by some company who makes a killing off of my payments on interest anyway and i am making an effort to pay them before the next pay period. I guess if all else fails i have the soldiers and sailors civil relief act. Please send advice!

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Tawana JOseph
Akron, US
Dec 31, 2009 1:13 pm EST

I have had my car financed through CPS since Feb. 2005. Since then, I have been harassed by their collectors. My family and friends have been harassed by their collectors as well. The company's collectors have violated FDCPA laws by giving out my account information and unlawfully collecting. I received a voicemail on 12-28-09 from a representative by the name of Jay (I still have the voicemail) stating that she has a check payment holding my account and I did not call in to authorize it. I immediately called her back and told her I never gave a check payment to hold my account until 12-25-09. She asked why I was late I told her, and I told her I would call in on 12-31-09 with an arrangement if I could not come up with the payment. I go to withdraw funds today and find that CPS took an unauthorized payment out of my checking account using my debit card visa number not a check. I did not give them authorization to take a check payment or a debit payment out of my account, let alone give them my debit visa card number. I contacted my attorney to obtain my options to sue.

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tricia jones
Lansing, US
Sep 19, 2008 5:38 pm EDT
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they have taken money out my account without my permissiont.they have called my job harrassing the secretary they called my daughter job lying saying it's afamily emergency.also called my mother that lives in a different state lying to her. harrassing people at my job saying unproffessional remarks.also calling my neighbor which i don't have home number telling my business which i do know we have a privacey act law which they have violated that too which i still have the proof i have asked them not to call my job they contiue to do so . so they were transfered to the public safety office which can be verified. ending very angry consumer fed up with your company.

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mcomstock2
Erie, US
Mar 22, 2013 2:59 pm EDT
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And to add to that he just opened his account to pull his old statements and his account shows no statements but the most resent which has an extra $41 fee that is not explained in addition to the interest. How is this company still in business? Why hasn't the federal government done something. Complaints have been rolling in on Consumer Portfolio Services Inc since 1991!

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mcomstock2
Erie, US
Mar 22, 2013 2:56 pm EDT
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My boyfriend recently found out that CPS has been double charging interest on his loan because he had been making two payments a month instead of just one. The two payments he has been making equal more than what his minimum payment is. His truck should be paid off next month but CPS claims he owes well over $2, 000 more. That company is in violation of so many Federal Laws it isn't funny.

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Ty12345
Clovis, US
Nov 07, 2011 9:25 pm EST

Wish I had looked before I signed. I am being charged over $7, 000 on a $9, 000 loan.
I dont think this is legal. I am going to my State Attorney Generals Office .
Taking advantage of unknowing people.
Tried making payment online, was going to be charged extra $10.00 . Why?

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trucker7180
Tampa, US
Dec 10, 2010 1:22 pm EST

I am still stuck with CPS.Unfortunately I had to use them since I had a credit hiccup and they were the only one who would do it.The have been taking between 40-50% interest in each payment.They are awful x10.I will be paying about 25, 000 on a 15, 000 van..ugh!

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Linney
84 pander st, US
Sep 24, 2010 5:47 pm EDT
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I finally paid my car off that was financed through this company. I ended up paying 200% more than the car was worth. They are so rude. They would curse at me, and tell me to go borrow the money. I was stuck twice, out of the 4 years, and boy they made me cry. They are nasty people, and I'd take public transportation before I ever got financed again through them. When I finally paid it off, they said they won't give me the title for a few months, to wait for the last payment to clear. I sent them money via MoneyGram so it was considered guaranteed money. They still made me wait.. Forget this company!

Yikes!

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Whatever cps
ellicott city, US
Sep 10, 2010 5:18 pm EDT

I am also financed through this sad [censor] company... the fact of the matter is when they call i will not talk to them. i set a payment arrangement up for them to take a little more than the usual payment to cover the late fee...the fools told me that the funds we're not available and i checked my account and the money was still there...i called my bank and asked if they could track my payment... the told me that CPS tried to get more than i authorized to be paid... so that's why the payment was rejected. After i told them about what my bank told me CPS told me I don't know why they would tell you that...the truth of the matter is this company are the worse...and a big RIP OFF, i'm so tired of them. i even told their rep Yall can come and get the damn car! she was completely silent... because they try use a scare their on it's customers... remember if they repo the car they'll auction it and try to come for the remainig balance which will not what you are paying ... you probably paying more than the damn thing is worth.

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Upset and betrayed!
Harrisburg, US
Jun 03, 2010 10:55 am EDT
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We purchased our car three years ago, our loan is through CPS. Recently in the last year my husband has had three heart attacks, and we had to move twice due to his medical condition. We fall behind on a loan by about 20 day late on payment. I tried to make an arrangemnet to get back on track with our payments. They refused to work with us. They are very rude, no arrangement is situable for them. even after telling them about my husband's recent heart attacks they continue to leave him threatening messages on the phone. They do not care of any hardship you may be going through. The interest rate it aweful. They also posted a check on our bank acocunt ahead of time and we ended up paying $90.00 in service charges to the bank. They call our friends and family members from a list, we gave for people who might be interested in getting a loan for a car.( big mistake.) This is very imbarassing. We too feel like crimmals. I would never recommend CPS to anyone. I will be thankful to God when we are finished with them. I never encountered anyone as rude as the employees at CPS. DO NOT GET A LOAN THROUGH CPS< YOU WILL BE SORRY! Yes, they even call on Sundays, They have no regard to the time of day they call you. We did not intend to get behind, but things do happen in life. You just do not need rude people to deal when you are in a bad situation already. They do not care if your half dead. They are very, very, very rude and lie.

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jmroses
Howell, US
Feb 28, 2010 8:21 pm EST

I agree...CPS is awful. I was married and a joint signer with my ex husband. We divorced and he kept the vehicle. He was supposed to re-finance into his own name and never did. He got the car re-poed and 2 years later I am getting garnished for it! I have now paid about $5000.00, they recieved about $9500 between what was paid and how much they got for auctioning it. They have now received alsomst $15000.00 for a car we had six monthes and keep tacking on interest and say I still owe $20, 000! Unreal! For a 3 year old Dodge Durango with 35000 miles on it! I have asked them to bill him as well at the very leasst and they refuse! I do not have one other negative item on my credit but this, so I do pay my bills! But this is just unfair, riduculus and totally gauging me and the general public! They very well could accept what has been paid as fair, but they won't! They take from the poor and give to the rich...do not EVER use this comapny. All i can hope for now is no one else uses them and they go out of business and get their own cars re-poed!

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