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Computer Builders Warehouse / bad service

1 United States
Contact information:

Will not purchase from again in Birmingham, AL location. Business will not return items in any way, shape or form except for exact item only.

Have purchased many things from them in the past that were needed quickly. ( I work in IT industry, networking, desktop).

A few months ago purchased a Abit motherboard for $50 more than could have gotten at most places online. After spending countless hours over 5 days troubleshooting and on Abit forums, everyone determined that it was defective. I took complete pc system back to CBW to check out. They determined that the motherboard was bad, but that it was my fault because it had a tiny indention by processor because screwdriver slipped and thermal paste residue on some spots. The damage was very negligible and the motherboard had never worked prior to that anyway. They would "try" and RMA it. After i purchased a replacement motherboard and charged $80 for them looking at it, they told me that if it was RMA'd succesfully, to speak with a manager to see about getting store credit in exchange for the new motherboard they received.
This was said to me because i had paid for replacement already and labor.

I was contacted finally that the RMA went through and that they received the replacement, So I went and spoke with manager, and they would not exchange motherboard for anything.

$'s spent: $150 on motherboard, $80 on them working on my pc to determine bad motherboard, $150 on a replacement motherboard.


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