SUBMIT A COMPLAINT

[Resolved] Completesavings.co.ukunauthorised credit card charges

I have just realised that 9 unauthorised payments of £15.00 have been made on my barclaycard to why*completesave.Co. Uk. I accept that I should have looked into this before now but my statement arrives I do glance through and check but obviously not closely enough until today. I looked up completesave.Co. Uk on the website to see that so many people have been conned by them. When I telephoned the number on the website I was told to quote my membership number (i have never had one as I have not signed up to this) , when I explained my complete annoyance to the lady operator she said that I must have agreed to this when using ticket master or train line when using the internet explaining that is to do with online discounts. I am completely flabbergasted that this can happen and this so called company, completesave can get away with exploiting people in such a fraudulent way. I have spoken to barclaycard, I now have the inconvenience of my current card being deactivated and having to wait for a new one. I feel that what has happened to me is complete misuse of the internet, I have gone online to purchase something in good faith and this is the result, I feel quite sickened as I am sure vulnerable people out there would not know how to deal with this situation which is what I suspect these despicable companies are about.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CompleteSaveUK.'s Response, Jan 12, 2017

    Hello Bridget:

    I will be happy to assist you but currently I cannot confirm your membership/billing record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [protected]@completesavings.co.uk.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope you contact me directly soon so I can resolve your query for you.

    Kind regards,
    Mary
    Complete Savings

Br
Jan 12, 2017

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