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Complete Savings / false advertising and misleading product offered

1 United Kingdom Review updated:
Contact information:

I have been fooled into thinking that I was going to receive £15 cash back from my online Argos purchase by signing up for a Complete Savings membership. Instead, I have been charged £15 from my account without actually realising who it was that was charging me.

At no point did I see anything in any of there text on sign up that I would be charged £15 per month. It is a very sneaky way of collecting up masses of direct debits to swindle money out of honest people without them even realising what is happening.

I'm very disappointed in a huge company like Argos for allowing them to be even remotely linked to the payment stage/process.

I have asked for my money back from the company, but have yet to receive an email or telephone call back to let me know what is happening.

Nov 24, 2016
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  • Co
      1st of Dec, 2016
    0 Votes

    Hello Deano:

    I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [protected]

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following the 30 day trial membership period, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope you contact me directly soon so I can resolve your query for you.

    Kind regards,
    Complete Savings

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