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Complete Save / unauthorised regular charge

1 Not Known, Switzerland Review updated:
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Since December 16th 2014 a deduction for £15 has been made monthly from my Barclaycard account. I did not make any other purchase through Barclaycard that day, and do not know how they obtained my details. I have never authorised such a payment, and have never received any benefits from this organisation.
Victoria Lynch, 13 Devonshire Gardens, Chiswick, London W4 3TN

Aug 1, 2015
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  3rd of Aug, 2015
0 Votes

Hello Victoria:

I just read your post here and will be happy to assist you. I have sent an email directly to you with a full resolution to your query. I sent it to the email address we have on record with your membership. If you did not receive this email from me, please contact me at

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope that this message and the email that I sent to you directly resolved your query to your satisfaction. If you need further assistance, please get in touch with Complete Savings directly using the following details:, 0800 389 6960, or you can contact me directly at

Kind regards
The Complete Savings Team

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