The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Commerce Bank / Terrible bank

1 United States Review updated:
Contact information:

A day or two prior to Thanksgiving 2008, I went to the Demun Branch on Clayton Road and specifically ask that this account be closed. The representative remembered me from the time I had opened the account, and said no problem, he would gladly close the account. After presenting my driver's license for verification, his completion of the paperwork, he then presented me with cash in the amount of $8 and some change (and said the account was closed).

A week later I started receiving statements in the mail saying items were presented for payment and being returned, and $35 fees were being applied to that account. I contacted the bank and asked why fees were being applied to a closed account, and I was told, 'well the account isn't closed for 30-days after a request is made, and as long as items are not presented for payments, then they will close the account.' If items are sent to the bank, they are returned however, that will cause the account to open itself, and fees will continue to apply. If these fees are not paid then they will send my account to some checkmate agency that will cause me to not be able to write checks until those fees are paid.

I've had numerous request for payments from payday loan companies, (which I had informed them in advance that Commerce Bank account was now a closed, and the funds were not available). The payday loans would continue to send their request for payments regardless, and Commerce Bank was informed of this, however, they continued to keep the account open, and continued to apply these fees to what I though was a closed account. They say I now have over $665 in fees, and they will fix it so that I can't write checks until they are paid.

I think this is illegal, unjust, and there's just no way I can pay these fees! Commerce Bank is totally out of their mind for practicing in this manner, there's just no way this can be legal! I wrote to the Manager Brian Buck and as of to-date there has been no response from him!

Sort by: UpDate | Rating


  • Ta
      18th of Dec, 2009
    0 Votes

    For one this is not illegal read on your federal reserve book on banking love and two, maybe you should pay off your payday loan instead of depending on the bank to close out your account so you dont have to pay them.

  • Dj
      13th of Jan, 2010
    0 Votes

    Its is ashame that a customer cannot be protected by these kinds of acts, all because a bank wants to try to make as much money as they can off of people!!! If you request an account to be closed it should happen immediatly! Ive never heard of this sort of nonsense before until commerce bank and i will never do business with them.

  • Fu
      24th of May, 2012
    +1 Votes

    we just started banking at commerce not too long ago, when my fiance went to talk to one of the reps there, later to only find out that she was spilling her sob stories to him about her break up, come on really!?! that's is far from professional. i dont appreciate that kind of relationship with banks esp. w/ my future husband, on top of that this rep said she'll help him close down the account to move it to the next, and never did!! what kind of yahoo cesspool are they running there?

Post your comment