Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Comcast Cable / fraud and cheating

United States Review updated:
1
Contact information:

I signed up for the triple play from CommunistCast last year because I can't get Directv HD in my area because of some trees I can't cut down. So it's been a good 8 months with the service and I do a lot on the internet because I work as an IT guy so I'm pretty aware of my speeds on a constant basis.

About two weeks ago I notice a noticeable speed difference in the way I connected to my work and decided to do a speed test and noticed I'm about 5-7mbs which is great since I was on the 8mb plan, however, I ran the same test when I first got my setup and it was about 2-3mbs. Which even that was great because I know you usually never see the speeds they advertise. The strange part came about a week ago I get a letter in the mail from comcast. Here is the contents:

'Dear Valued Comcast Customer' (Mind you my name/address/acct is no where on this letter it is a standard bulk letter)

A recent review of our records indicates that you are receiving Blast!® High-Speed Internet Service, but are not being charged for the incremental speed. Effective with your next billing statement, this error will be corrected and your monthly price will increase $10.00 to reflect the incremental price of the Blast!® service. Your account WILL NOT be charged for the time that you had this service and were not being charged.

We value you as a customer and we look forward to providing you with the best entertainment and communication services. If you have any questions about this billing correction or any of our services or prices, please call 1-800-COMCAST.

Thank you for being a loyal customer.
Va
0

Comments

Sort by: UpDate | Rating
Pe
  16th of Sep, 2009
Agree Disagree 0 Votes
somebody name Nestor Cabrisas with phone number 786 287 3138 is seling illegal cable instalations and maybe works for you

Post your comment

Submit
Comcast / Xfinity Logo Comcast / Xfinity
Customer Service
Overall Satisfaction Rating

429 Reviews
1701 JFK Boulevard
Philadelphia
PA
United States - PA19103
+1 800 934 6489
View Full Information
     

Reply to

close
Send