Menu
Coles Supermarkets Australia
Coles Supermarkets Australia Customer Service Phone, Email, Contacts

Coles Supermarkets Australia
reviews & complaints

www.coles.com.au
www.coles.com.au

Learn how the rating is calculated

1.2 1645 Reviews

Coles Supermarkets Australia Complaints Summary

84 Resolved
1560 Unresolved
Our verdict: If considering services from Coles Supermarkets Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Coles Supermarkets Australia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Coles Supermarkets Australia. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Coles Supermarkets Australia reviews & complaints 1645

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Coles Supermarkets Australia reviews & complaints

ComplaintsBoard
R
1:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia food poisoning

I purchased 3 gingerbread house kit from coles in castle towers australia on 01 december 2012.
The marking on the box indicates
Imported by coles supermarkets
Best before 23-apr-2013
12206a/1 14:24

We made up 2 of the houses and noticed that all the candy was very very hard and initial thoughts were that it was plastic. We did not use it on the gingerbread house.
After applying the icing, we left the house to ‘set’. 2 children ate the ‘creation’ at a later point and were both violently ill.

My son (7 years old) has vomited a total of 6 times during the day and is not well at all. The other child (9 years old female) who also ate the gingerbread house has also been vomiting and ill all of today.

The gingerbread houses have been thrown away and I am going to return the final unmade gingerbread house kit to coles supermarkets and insist on a refund. I will also caution them as to what happened and inquire if there have been any other complaints about this product.

Sydney, australia

Read full review of Coles Supermarkets Australia and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Billx
Port Macquarie, AU
Apr 27, 2014 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There is no email address provided by Coles to report contaminated food. Queen Vanilla Essence I purchased from Coles is foul tasting. I reported the problem to Queen but have had no response after 10 days.

ComplaintsBoard
A
12:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia online shopping

Due to a dispute between the Landlord and the online shopping delievry person 'before' I had moved into the house, I was recently evicted by the Landlord because I was going to use Coles online shopping and because I may have been late in collection, the Landlord was afraid that Coles would not deliver to the address any more. I was evicted because of being considred 'argumentative'. I have been persecuted because of a disagreement between the Landlord and Coles online delivery. I ask that Coles permanently puts a stop to the delivery to the address from Friday 14th of December, 2012.

Read full review of Coles Supermarkets Australia and 2 comments
Hide full review
2 comments
Add a comment
T
T
Tommykx
Sydney, AU
Nov 27, 2014 6:53 pm EST

meet*

T
T
Tommykx
Sydney, AU
Nov 27, 2014 6:51 pm EST

I work as a Coles online Driver... It sucks that you were evicted how ever us boys have tight deadlines to meat at times and have to keep on the move with a 10-15 minute delay costing us dearly in terms of other customers windows of delivery... Sounds like your Landlord stuffed them around and they had to cancel the order?

ComplaintsBoard
R
10:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia foreign object found

To whom it may concern,

I recently purchased a serving of your chicken and garlic balls from the Army base "Robinson Barracts" and to my disappointment as I was taking a bite felt something sharp, grinding in my teeth. At first I thought I had chipped my tooth but soon though there's too much in side this chicken ball. I managed to search through my mouth full, and to my absolute disgust I found what I believe to be small, very sharp shards of this plastic or glass.
I am a very regular consumer of your products. I purchase them myself when shopping and also buy them from the canteen where I work. I informed the canteen of the incident straight away and they appologised deeply, however the blame still belongs to Coles as the foreign objects where definitely inside the product before they were cooked!
I really hope that this case is treated with great concern by your company as it could have very easily ended up being very dangerous!

Read full review of Coles Supermarkets Australia
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia missing product

Some three months ago I tried to find Coles Julian Carrots either 500gr or 1 Kg of this product. I went overseas for 6 weeks hoping to find said product which I seemed to be missing due to my late shopping. However, upon returning to OZ late last month I was disturbed to find that no longer (according to your staff) is this product now available. Thanks for nothing, as a person suffering from arthritis, it's nigh impossible to make Julian carrots. Will you advise me as to why no longer we can buy this product as I've found many people in this are have found themselves like me.

Mr. J. Can-nan [protected]@westnet.com.au

Read full review of Coles Supermarkets Australia
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia a2 milk always off and holes in bottles and vegetables and fruit are disgusting

I would like to make a formal complaint about Coles Seville Grove Armadale, W.A 6112 - I have brought home bottles of A2 milk that has a use by date of a week to go, yet when the bottles are opened the milk is off! Plus also have brought home bottles of milk that have holes in them, the vegetables and fruit in the shop are disgusting half the time, the shelves are all full of dust its just feral!

Read full review of Coles Supermarkets Australia
Hide full review
ComplaintsBoard
M
1:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coles Supermarkets Australia - service

I was at Coles Dandenong when I tried to get a drink from a vending machine. The machine malfunctioned and I was unable to retrieve my money. I went to the service desk to complain and the immediate response was "the machine is not ours, it belongs to Coke, it's not our responsibility." Not satisfied with that I asked to speak to the manager. The manager...

Read full review of Coles Supermarkets Australia and 21 comments
ComplaintsBoard
S
2:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia value for money

I have been searching for any type of meat ribs excluding lamb and finally come across beef ribs with smokey BBQ sauce last night at our local Bi-lo in our small beach side town where Bi-lo is our only grocery store for the next 25kms or so. I ended up purchasing a 1 kilo bag of the ribs and anticipated my families dinner. Having cooked them for the 6 hours in a slow cooker as stated on the packaging. Imagine my dismay, after checking on the ribs that had been cooking for 4 hours, when I saw the meat had retracted from the 2 inch bones and was around the size of a square cm cube of meat! 8 pieces of ribs is all that's in this bag! Anyone can tell that this is not going to even feed 1 adult! All in all, I'm very disappointed at the price, having paid $15 for something i could have improvised with chuck steak! I would like Coles to up their game and really start keeping the prices down as it states on their freekishly loud and annoying mantra. I'll know better next time and will be spreading the word...

Read full review of Coles Supermarkets Australia
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
5:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia aggressive behaviour

I went into Coles a few months ago and this woman who works there by the name of Isobel, was yelling at an employee, infront of me and other customers, to the point where the young girl was reduced to tears. I went home and then rang the store manager about her behaviour and he said, he'd look into it. Last week I went back into this store, and there she was again, yelling at the girl working the check-out saying things like 'are you stupid?'! Don't Coles have a code of conduct to follow? Why is this woman supervising or even working at Coles with that attitude? I used to shop at this coles quite alot in the past, with what I keep seeing and hearing, I will never go into this store again.

Read full review of Coles Supermarkets Australia and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
A
A
alexisderulio
, AU
Jun 15, 2016 7:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't go to the Coles Launceston store in Charles street as they treat everyone like thieves

They are rude and horrible

It is an awful experience stepping foot in those doors

beware of the dragon staff accusing people of stealing

S
S
SMcA
, AU
Apr 03, 2016 11:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was walking to my car the other day and an employee of yours was quite rude about my weight...I know he worked for Coles because he had a Coles van in his driveway ...looked like he was a refrigeration mechanic for Coles...he was also wearing a dark navy shirt with Coles logo on it.

The address of the Employee is 29 Pimpala Road, Old Reynella. SA 5161
His name is Darren or Darrin...I don't know his surname.

I feel he should be chatted to...its not a good look abusing a woman especially wearing your logo and driving your van.

D
D
Deana McFadden
Mission Viejo, US
Jul 21, 2012 10:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Trasha has many issues in her life, She is blaming everyone for her problems. I don't personally know anyone on this site Trasha. You are so silly. Trasha, everyone is after you because you are so annoying. I just hate you because you started crap about me without knowing the whole story. So don't ASSUME and talk crap to make yourself look good, you just made an ### out of u and me. Actually you made an ### out of yourself.
Now get lost Trasha!

D
D
Deana McFadden
Mission Viejo, US
Jul 21, 2012 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As for the misspelled words, Did you finally figure out how to use spell check?

D
D
Deana McFadden
Mission Viejo, US
Jul 21, 2012 2:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Children like you, I guess.

D
D
Deana McFadden
Mission Viejo, US
Jul 19, 2012 10:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sorry, I left to make dinner for my daughter. Where's Trasha? I miss reading his/her, it's misspelled sentences so I came back. This is the first time I got on this site and find it hilarious! It's tasha who steals the show. Where's la crazy Tasha!
Let's get past SeaWorld, who cares! I can find other employment, no big deal or I can go back to Macy's, make minimum wage and bust my behind. At least I will stay in shape.

D
D
Deana McFadden
Mission Viejo, US
Jul 19, 2012 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You know nothing! My manager was sorry but he didn't know how to express himself in a positive way. He did tell me I was one of his best employee. Sometimes stress can make you say things you don't mean. I know he didn't mean what he did but since I always did what he asked of me he felt I wouldn't say anything but he yelled at me in front of people, he could of took me to his office. He got fired because he had lots of anger issues but he did have a kind heart. Ok Miss Tasha you know it all don't you. You are one of those persons who looks for trouble, very immature. By the way I quit Macy's because I got married and was moving to San Diego back in 1990. Most employers are hiring college students who only need flex hours, it makes it easier for these employers, no benefits.

D
D
Deana McFadden
Mission Viejo, US
Jul 15, 2012 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When I worked at Macy's my manager yelled at me in front of a bunch of people, I was so embarrassed I went to HR to complain and he got in trouble. I think it is so rude when your own manager can't control himself. He never apologized either but he finally got fired after several employees complained.

ComplaintsBoard
C
6:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia found sea shells inbetween seeds

I bought 5 bottles of the coriander seeds to use for beef jerky. Lucky for me I used a big pan to roast them quickly, and noticed something shiny. It turned out to be small sea shells. What bugs me is that I did the same last week and hubby did the roasting, now the question is, did I give jerky away with shells on grrr. Not sure I will buy Cole's brand again.

Read full review of Coles Supermarkets Australia
Hide full review
ComplaintsBoard
T
5:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia not lamb but mutton

On saturday 16th of June I purchased $35 worth of lamb (receipt number 3102). Upon eating the above I quickly realised that I was eating mutton. Not all the meat was mutton, it was obviously mixed in with some lamb steaks. my guess about 50:50. This is not the first time, about 18 months age I bought what was packaged as veal (at randwick) to find out when I got home someone had cut some ?topside very thinly and placed in in water so as some of the colour would drain out. That went to the dog. I am a good customer and I buy on average the majority of my food etc thru Coles and I don't expect the be short changed. I am very disappointed, yours sincerely Toni Saville

Read full review of Coles Supermarkets Australia and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
English Ian
English Ian
, GB
Jun 19, 2012 6:07 pm EDT

Hey, that's my brother yr talkin about...

View 0 more photos
ComplaintsBoard
A
11:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia found plastic in my yoghurt

I purchased a 6 pack of Coles branded variety mix yoghurt from the Northcote Plaza Coles Shopping Centre.
When eating the Peach, Mango and Passionfruit flavour, I was disgusted to find a long strip of transparent pale orange plastic (8.5cms in length) inside the yoghurt which i nearly swallowed.
As I buy this yoghurt for my seven year old, I was so thankful that it was I who opened this particular tub and not he as he could have easily choked.
I would expect this matter be fully investigated and product recalled if required as there would be many other children who consume this brand of yoghurt and needless to say, would be a disaster

Read full review of Coles Supermarkets Australia
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
8:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia rudeness when complained about maggots in brown rice

I bought 2 bags of brown rice from Coles Noble Park a few months ago and kept the bags of brown rice are kept in a big tub of white rice.

Today I went to use some of the brown rice (half used) and noticed that there was a live maggot hanging from the bag (on the outside). I checked the white rice in the tub and noticed that there were little moths inside. I threw out the half open bag of brown rice and got the unopened bag and noticed that this one had about 3 moths and large maggots moving around inside of it.

As the source of the maggots and moths was clearly the bag of brown rice, I went into the Coles from which I had purchased the rice from to ask for a refund for the two bags of brown rice and the tub of white rice (25K worth) that I would now have to throw out.

The store manager apologised and agreed to refund the two bags of brown rice but said that he did not have 25K's of white rice. He advised that I could take a bag of white rice but offered no other resolution. I declined this offer and told him that I only wanted to be compensated for what I lost - nothing more and certainly nothing less. I advised that I could take a couple of 10K bags of white rice and went back to his office.

I then collected 2 bags of brown rice and 1 bag of 10K white rice as there was only one 10K bag of the type that was close to what I had. I took them to the counter and the girl who had been left to deal with me looked confused and said she was only aware of refunding 2 bags of brown rice. She went to the manager's office to check and another person came out - his name was Phil.

He asked about the situation and I said that I wanted a voucher - to which he cut me off and said abruptly - you're not getting a voucher. I explained once again that I only wanted to be compensated for what I lost and said that the manager had told me that they didn't have 25K's of white rice and there certainly wasn't on the shelves when I checked so I would like a voucher for the difference to purchase the remaining bag of rice another time. He then went somewhere and came back with another 10K bag of the same white rice and slapped it on the table and said again, here - you're not getting a voucher.

I found this to be extremely hurtful, that I was being treated like some kind of opportunist when I had not asked for anything more than what I had lost. I had not even asked to be compensated somehow for the fact that I may have consumed maggots from the first bag.

Read full review of Coles Supermarkets Australia and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
anonymous_2013
Melbourne, AU
Jan 22, 2013 8:35 pm EST

- you did not have a receipt for this alleged transaction
- you had no proof of purchase or evidence to show that you bought rice and that too 25Kgs, and that you bought is from Coles Noble Park
- this is a fabrication of the events that actually took place when you took your complaint to the store.
- you could've gone to your local Coles to get 25Kg rice replaced if Noble Park store didn't have enough stock.
- you claim that maggots were found in brown rice and you did not agree to be compensated any less or more, yet you were okay to take bags of white rice from the store?
- people like yourself try to take advantage of the generous return/refund policies that stores such as Coles, David Jones and Myer have in place.

ComplaintsBoard
G
12:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia treatment by coles over broken tooth

Bought coles sticky date cookies, as i m eating one a large pip lodged in my tooth and cracked my tooth, do you know how coles handled it, i suffered for two days in pain with a cracked tooth, (also i told them they dont have to fix tooth as im through medicare scheme for fixing my teeth)..After a month i got a letter from coles saying sorry these things happen heres 10 dollar gift card (good will) and we hope you enjoy it..look im not one to ask for hand outs, but im a disability pensioner who has 3 compressed discs and i i suffer sever post natal depression.. i think the matter should have been treated much much better i feel degraded and belittled with there goodwill 10 dollars, nothing would have been better...i just thought a multimillion dollar company would look after their customer more better

Read full review of Coles Supermarkets Australia
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
2:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia stale

yesterday 7.3.12 time 9.07 am I bought a loaf of Coles White Bread, went to have a sandwhich for lunch, bread was Not fresh only fit for toast, I do 99.9% of my shopping at this supermarket and have always bought bread there at around 8.00am as i was told that is around the time the fresh bread arrived. Same thing happened on Monday with bread rolls, fresh that day, not fit to eat, unless toasted, I do know that the bread rolls are baked in store and have had the same thing happen before with them, some lame excuse about why they were not as fresh as the ones I had bought the day before, i know that the bread is only $1 a loaf, but living on a pension, a $ is a $ to me i find this quite upsetting, had to put it in freezer, at least that way I can thaw it out to the freshness it should be., not a happy customer, on the odd occasion I bought bread from Woolies it has been of the highest standard, and stayed fresh for up to 3 days

Read full review of Coles Supermarkets Australia
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
2:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia availability of items

Dear sir/ Madam,
I have multiple allergies and Coeliacs disease. I find it increasingly difficult to cater to my special dietary needs at my local Coles supermarket since items that I know I can eat without ill effects are constantly being deleted from the shelves. Coles have made unavailable a "naturally Good' product, e.g. Carob covered rice cakes. Coles told me the product had been made unavailable by the supplier. I have contacted the manufacturer of "Naturally Good' products, and their written reply clearly advised me that Coles deleted them from their ordering list. Despite me having placed an order with Coles for these items I have never had a call from Coles and the item has NOT been returned to the shelf. I have complained to Coles but the generic response was most unhelpful. Further efforts by me to contact Coles has been ignored. As an individual needing a particular diet, I find Coles irresponsible and discriminatory in their actions of deleting specific food items known to be purchased by specific customers. Thankyou

Read full review of Coles Supermarkets Australia and 1 comment
Hide full review
1 comment
Add a comment
A
A
ali_cat
Melbourne Metro Area, AU
Mar 01, 2012 4:47 am EST

I agree that Coles are no longer focussing on quality products, but simply on offering over-processed, cheap foodstuff of little nutritional value. Try Woolworths, as they have a wide range of gluten-free and allergy friendly products, or glutenfreeshop.com.au - they deliver worldwide and their prices are comprable with a large supermarket.

ComplaintsBoard
M
10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia complaint about abuses and bulling

I mobeen Zeeshan citizen of Australia, located at melbourn. I had made shopping at Coles, coburg branch, sydney rd, melbourn Australia on 21/01/2012 at 8:10 pm. At this time there was Mr. Asad working as a member for greeting Coles customers from blue star company. So I wanna to submit the complaint against him. What he did, he abused me and said I am a brother of zaidi, he has laughed on me in bad style with neck and head movements like a non professional person. Also before this instant 3 weeks ago I was with my customer and I was inside the same Coles branch and he that time bulling me as well and said come here old man mobile man in bad way. If you wanna to confirm please follow up this complaint asap, and see camera movie inside Coles and pls follow up and please give me a reply on my email [protected]@hotmail.com ASAP. I have a customer's prove with me. I can provide u any details regarding this mater. And also I already submitted the complaint in that branch same time to Mr. Sunny duty manager that time in my hand writing and he gave me a copy of this complaint with Coles code number which is 0592. Pls follow up this complaint and I will appreciate u.

Cheers.

Mobeen Zeeshan.

Mobile number : [protected]

Read full review of Coles Supermarkets Australia
Hide full review
ComplaintsBoard
R
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia customer service and choice of products

I have been shopping at this Coles supermarket for over 2 years and the product select and sustomer service was the worst I have every seen it. I arrive at 9.05am Sunday morning and only had a select of Coles bread baked or yesterdays bread the shelves were empty. Went to the deli and no Virginia ham until monday & no sun dried tomatoes either in the deli but told I can purchase them already packaged! Had to ask for a cauliflower to be cut in 1/2 as only full ones on the shelf-it seem to be an inconvenience-it was the worst shopping experience I have every had at coles.

Read full review of Coles Supermarkets Australia and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Peter Mooney
Sydney, AU
May 07, 2014 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Daughter took a bite into her garlic bread when she felt something unusual the more she chewed. She pulled out a long woolen string from her mouth. She then gagged and it was quite disgusting. please see attached photos of string and product

ComplaintsBoard
A
8:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia milk off

I bought a 4 litre lite milk date was 13th jan to expire but was off on 08 jan after pouring onto my cereal
and eating it, i spat it out in shock to find it was off. I had another 4 litre lite milk that I had bought as well and
that was ok on the 08th jan but by the 11th jan the same thing happened. I am assuming you have a lot of complaints
about the milk that was sold in the westcourt coles at cairns westcourt shopping cetre.

Please refund me two 4 litre bottles of milk.
batch 363 [protected]

Read full review of Coles Supermarkets Australia
Hide full review
ComplaintsBoard
J
10:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia chocalate centres

hi we have been purchasing the coles brand choc mint crunch lollies for some time now, i thorougherly enjoy this product.
but we have noticed the last three months or so that there has been quite a few lollies with out the chocolate centres they have just been solid centres instead and this is a dissapointment as we like the chocalate in the middle and this is happening very frequently.
this is supposed to be an australian product and coles say they stand by there product and we are just bringing this matter to you attention so that it can be rectified but other wise we enjoy them very much we also do all our regular shopping with coles and have done for sone time now as we prefer your products hope to here from you soon

regards no chocalate centres.

Read full review of Coles Supermarkets Australia
Hide full review
ComplaintsBoard
K
9:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia mistreatment of staff

This is the second time in 2 years that I have personally witnessed junior staff being bullied by so-called managers. The first time was at the new Aldi store in Wentworthville when a supposed "manager" was addressing a junior staff member about store issues. This was done in full view of customers and was very humiliating for the junior staff member. If there is any issue to be raised with a member of staff it should be done privately so that it doesn't cause embarrassment to the worker or customers. I complained about this incident and I have not seen that particular store "manager" since. When I witnessed the same scenario in Coles, Parramatta/Westfield, I was horrified once again. Here was the store "manager"
reprimanding a junior staff member in full view and earshot of customers. Two things came to mind:- 1. where on earth did he receive management training?, and 2. if this is the disrespectful way he treats his staff, then what is his true attitude towards his customers? I'm aware that everyone these days is overworked and underpaid, but that's simply no excuse for bullying. On a positive note, the manager at Coles, Stockland Mall, Merrylands, seems to know what he is doing, and in my experience has always been polite and respectful towards staff members.

Read full review of Coles Supermarkets Australia
Hide full review

Coles Supermarkets Australia In-depth Review

Store Layout and Organization: Coles Supermarkets Australia has a well-designed store layout that makes it easy to navigate and find products. The aisles are spacious, and the shelves are neatly organized, making it convenient for customers to locate items quickly.

Product Variety and Quality: Coles offers a wide range of products, including fresh produce, groceries, household items, and more. The quality of their products is consistently high, ensuring that customers can trust the freshness and taste of what they purchase.

Pricing and Special Offers: Coles Supermarkets Australia provides competitive pricing on a variety of products. They frequently offer special discounts and promotions, allowing customers to save money on their grocery shopping. The weekly catalog is a great resource for finding the best deals.

Customer Service: The customer service at Coles is exceptional. The staff is friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns. They provide a positive shopping experience by ensuring that customers feel valued and well taken care of.

Online Shopping Experience: Coles' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and the website provides detailed descriptions and images. The checkout process is seamless, and delivery or pickup options are available to suit individual preferences.

Loyalty Program: Coles' loyalty program, Flybuys, offers great benefits to customers. By earning points on purchases, customers can redeem rewards such as discounts, free products, and exclusive offers. The program is easy to join and provides ongoing value to loyal shoppers.

Sustainability and Ethical Practices: Coles is committed to sustainability and ethical practices. They actively work towards reducing waste, supporting local farmers, and sourcing products responsibly. Their commitment to these values is evident through initiatives such as reducing plastic packaging and promoting sustainable seafood.

Accessibility and Convenience: Coles Supermarkets Australia prioritizes accessibility and convenience for all customers. Their stores are wheelchair-friendly, and they offer services such as click and collect, home delivery, and self-checkout options. This ensures that shopping at Coles is convenient and accessible for everyone.

Delivery and Pickup Options: Coles provides flexible delivery and pickup options to suit different needs. Customers can choose to have their groceries delivered to their doorstep or opt for convenient pickup from a nearby store. The delivery service is reliable and ensures that customers receive their orders in a timely manner.

Overall Shopping Experience: Coles Supermarkets Australia offers a fantastic overall shopping experience. With a well-organized store layout, a wide variety of high-quality products, competitive pricing, excellent customer service, and convenient online shopping options, Coles is a go-to destination for all grocery needs. Their commitment to sustainability and ethical practices further adds to the appeal of shopping at Coles.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Coles Supermarkets Australia customer service

Phone numbers

1800 061 562 1800 876 553 More phone numbers

Website

www.coles.com.au

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Coles Supermarkets Australia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Coles Supermarkets Australia Customer Service. Initial Coles Supermarkets Australia complaints should be directed to their team directly. You can find contact details for Coles Supermarkets Australia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Coles Supermarkets Australia. Discuss the issues you have had with Coles Supermarkets Australia and work with their customer service team to find a resolution.