SUBMIT A COMPLAINT

Coach / messenger bag straps

Contact information:

We purchased 2 messenger style brief cases from coach, @ $450 each. Within the year, the straps began to fray and delaminate. Our local Coach store sent the bags back for repair. One they repaired and it soon required re-repairing. Regarding the other bag we were told it could not be repaired. Upon further inquiry we learned that the longevity of the bags, due to the poor quality of the strap, is 1-2 years. Imagine, $1, 000 for two bags that Coach themselves should be expected to last less than 2 years.

Poor customer service, and apparently incompetent management.

Coach
Coach

Rf
Nov 14, 2016

Post your comment