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Coach / bad service

1 Singapore
Contact information:

I had a reservation for my guests from KL to S'pore at 10:30AM which it include two lunch meals.
At about 10:40AM, the bus yet to arrive so I made a phone call to check what is happening. To my horror, they said my reservation was not captured even I gave them the confirmation no which I got from my email which was sent by them after payment isn't use at all.
When I asked to check, they kept me waited for 2 hours and tell me that the next coach depart from KL to S'pore is at 2PM. She call my guest to take a cab to another pick-up point without my consent to take the 2PM coach to S'pore. No apology was given and no compensation offer from her or the manager.
The total customer service is 0% and I'm strongly advised you this travel agency is not recommended for leisure or business travel.
(Coach Reservations LUXRMA100900611 - Luxury Coach Kuala Lumpur To Singapore City)


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