Electronic Arts (EA)’s earns a 2.1-star rating from 10 reviews and 305 complaints, showing that the majority of gamers are somewhat dissatisfied with gaming experiences.
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unauthorized debit of my bank account!
First off when I signed up. I had received 2 debits for 49.95. from my bank account. When I called they said that this was for my other user name. I was appalled and said when did I give you the authorization for this? They did not know what to say. Just that they were going to put the money back into my account in 3-5 business days. I said I want the money in there NOW! You did not have the problem deducting the money not once but twice. I want to see it by the end of the day. This was done. Then about a month ago my renewal was up. I received notices via e-mail that they attempted to deduct the 49.95 from my bank account and it would not go through. This bank account was canceled. It was funny that I could no longer find a number to call them. I sent an e-mail stating how upset I was. Still to this day a response has not been heard.
scam and cheating!
I paid for a year's subscription & can't get it activated the code they gave me won't work & when you try to get help from them, well THAT"S A JOKE. I have asked for my money back & I know that isn't going to happen, I am a very UNHAPPY CUSTOMER. This has been going on for 3 mos or so I have some ph.#'s etc. You all can try & maybe have better luck than me.
File on-line a complaint witht the Better Business Bureau and the California attorney General's Office. Your credit card company can do something too.
can't play checkers
I can't open checkers it keeps saying
game occupied. for two days.
Can't even open private room to play say leave?
cody8112
Bev meffert
My Name is Marcella Denney, Pogo Club is a disgrace rip off the way they treat peoples their very unfair comypany they lie and their fake, in my heart their absolutey ridiculous, and I tell you why, in December
9, 2006 I was playing Dice City Roller and all at once the light start flashing I couldn't believ I won the Jackpot for $3, 834.76 and it X 2 that come out to $7, 669.62, and they email me a Congratulations Letter and that I will receive it on monday February 12, 2007 nothing was receive so I try to contact them, I got really curious the keep ignore me, in May 15, 2007 they sent me a Discussion Thread response (ALEXL)! This Information was giging to me by the Pogo Club
Message From EA online Support
Dear Ancorglass46, your Electronic Arts Pogo Account has been flagged for Violating the terms of Service for Electronic Arts online. Violation: prohibited solicitation or Advertising while on the EA online Service post messages for any purpose other than personal! communications, including without limitation advertising, promotional materials, chain pyramid schemes, or make any commercial use of our service. Message love your freinds days. Send this all your freinds and me if I am 1. if you get 7 you are a true friends...________ if you get a dozen your________. s $$______ ____s $__________s$$$?_____
you read the terms of service for Electronic Arts online by going to the following web. Address. $+$#://www.ea.com/golbal/legal/+os.jsb the Electronic Arts support team is Available at #&@*://support.ea.com should you have any general questions or about the rule or its enforcement in the game, as we feel it is important to under rule completely before returning to the word.
Sincerely,
Customer Support Arts, Inc.
it was a goddamn real diculus they kept on going a against me, I evening told them to take out the tax for the 1040, in September 28, 2007 their sent me a email that I was post to be cheating, They kept on lie in and try to keep cover them up, I paid them $39.99 a year to play, I have all my proof that I won the Jackpot and all the email my friends sent me to congratulations.
In April 10, 2009 they sent me a email saying that my W-9 Forms was expired I told them that my Lawyer said nothing expired because I never receive it and they wouldn't never respond only give argument, they don't pay out, this is really stupid but it is real serious, because it unfair the way they treat the peoples try to (BRAINWASH THEM!)Their dishonestly and unfairly to win profit and take a advantage deprive of somthing by trickery, a person who cheat; deception, my point is regardless this will show everyones all their lies and fake, I got to a limit that I had to website to searches for all the private number for help, their doing for all the wrong reason, not to give us our money, they just don't want to coopereate I guess the I just have to but it in the Law Of the Judge decide who won the contest, their a lots of faud and dishonest trick, a person carrying this out, Well is their some one there who very honest to help us out there.
Thank You Truly,
Miss Marcella Denney
Ancorglass46
pogo.com contact information
Hey everyone, I too wanted to give you some information in regards to Pogo.com, EA.com, EA Sports...
Report them to the BBB!
The Better Business Bureau, Inc.
Serving Louisville, Southern Indiana, and Western Kentucky
844 S. 4th Street
Louisville, KY [protected]
[protected]
[protected]@ky-in.bbb.org
www.ky-in.bbb.org
May Not Be Reproduced for Commercial or Sales Purposes
Issued on: 7/16/2007 The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
General Information
ID: [protected]
Company Name: Electronic Arts, Inc.
EA.com
Origin Systems, Inc.
Company Address:
5000 Commerce Crossing Dr.
Louisville, KY 40229
Game chared to my account that i did not order
on 2 28 13 i paid 39.99 for ayear of pogo games, did, nt have, pogo a month they cut my pogo off cant get them to do anything. about it, walt an joyce busby [protected], call me .
i cannot get world solitare to come on the screen..i have played for years and the end of oct.i was playing the same game and it came a message beside the game that stargate70744 had won 200.00 dollaes and that was the last i heard of that..i tried to reach pogo, but couldnt..please check into this thank you
I also am a paying member. But pogo challenges- weekly and many of the daily will not load. I am not going to pay to play 2 or 3 games. What is going on?
I too am a paying customer. I just renewed my subscription in Jan. then all this stuff started and i can't play half the games I want. If this is not fixed by the time my renewal comes up I will not be renewing and I will not recommend anyone else do either. I have family that recommended to ths site and now they are having trouble also. This all started when you change the way the daily challenges are entered. You need to check your system and put it back the way it was. You are going to lose a lot of money in the months to come.
Ginny15017
i don`t expect you will do anything but i should get my money back, i have been a member since 2003 it should mean something,
I pay for pogo, and cant get on any thing. and if I do it takes for ever, shy1 player.
I have a pogo account bullet2570. Recently it expired and i want to renew my subscription. I live in Australia but the country on my account says Canada and my credit card wont go through unless changed to Australia. I am having great difficulty contacting pogo to get this done. My daughter tried to gift me from her account but because we have the same URL address I was unable to accept it so I have paid the subscription but cant use it. Is there anyway I can get my country changed to Australia and use the subscription that lozzstarplayer sent me? My email address is porterfamily01@bigpond.com. Thanking you in anticipation.
my name is Freida Fuston and I started playing Luau bingo and whenI signed up I didn't notice that it was the uk luau bingo .I played the game and decided that I wanted to continueto play and gave my checkcard number to pay for it a monthat 5.99 a month.I got on the computer and wanted to play and I couldn't get it to come back up.I had 330.000 tokens and wnated to keep going and couldn't.I was registered as Freida Fuston 365 and I would like to tranfer it to the luau bingo but not the uk one . Can you please help me? Thank you so much my email address is weezyfuston@yahoo.com . please let me know.
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BBB Reliability Report for
Electronic Arts, Inc.
BBB Rating Unsatisfactory
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: Electronic Arts, Inc.
Phone: [protected]
Fax: [protected]
Address: 209 Redwood Shores Pkwy
Redwood City, CA [protected]
Original Business Start Date: January 1982
Employees: 530
TOB Classification: Video Games-Wholesale & Manufacturers
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names
EA Games
Nature Of Business
This company offers interactive entertainment software.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:
unresolved - The company failed to resolve the complaint issues.
complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
most complaints presented to the bureau.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 916 complaints about this company in the last 36 months, our standard reporting period. Of the total of 916 complaints closed in 36 months, 395 were closed in the last year.
These complaints concerned :
79 regarding Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
24 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
37 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
14 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
10 regarding Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
64 regarding Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
22 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
25 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
6 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
11 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
29 regarding Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
9 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
8 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
42 regarding Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
22 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
10 regarding Repair Issues
BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
52 regarding Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
17 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
23 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
5 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
109 regarding Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
21 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
45 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
15 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
23 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
20 regarding Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
13 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
453 regarding Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
106 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
267 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues, but not within the BBB's timeframe.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
50 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
22 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
46 regarding Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
23 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
2 regarding Issue Not Defined
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
1 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
These complaints were closed as:
718 Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
262 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
454 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues, but not within the BBB's timeframe.
190 Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
112 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
66 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
12 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
6 - Company failed to respond to the BBB to resolve or address the complaint issues.
2 Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Additional Contact Information
Additional Addresses
Dept..627100
PO Box 9014
Redwood City, CA [protected]
Additional Phone Numbers
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
ID: 64196
Report as of December 9, 2008 09:48
Copyright© 2008 Better Business Bureau
club pogo jackpots not paying!
I have been a club pogo member now for 5 years and last week I went into Spooky Slots to play. Well, I hit Jackpot! Then I was taken to another screen, which was completely blank, and the JP is still going. My game also froze. I went to winnings and to no avail not showing. I emailed pogo support about this issue, but their response was yes they have had problems with this game and prizes being issued, but will not do anything about my jp winnings. All they say is they will investigate it. I had the whole room jumping for joy for me when I won. I about fainted when this happened only to be let down, big time! Pogo is fake and a scam! They do not payout like they claim and I think this is false advertising. The jp is still up there. I think they get people to pay them to acknowledge that they have won a jp so that is good advertising for them. It makes me sick! I think anyone who has had a jp complaint against them should look into a possible class action lawsuit against them. They have the most stupid tech people working for them who do not know a damn thing! Their fees just keep getting higher and higher every year, and that is not fair to poor people like myself. This is rude and unjust to us. I am looking into a class action for this. Anyone wanna jump on? Email me! Thanks for your service!
club pogo took out fee again for my account i would like for your to put it back into my account
I play Spades against the computer and not the people players. The game has a JACKPOT to win right now. When I play, I beat the computer programed computer icons playing against me. Most times when I win, I get paid tokens but it has happened at least 20 times in the past three moths that my game freezes right when I win and I can't continue no matter how long I leave the page open hoping it will finally show my win. I have left it for hours and checked every other webpage on my computer. Everything else I check works perfectly, including Pogo home page and including closing the frozen game. It is obvious to me that I am deliberately being stopped when my win of the JACKPOT comes up. Like I said, I win hundreds of games and almost never loose against the computer icons so by now I am certain one of those hundreds of wins would have been a winning Jackpot. This is not a very popularly played game so therE is not an enormous number of players competing. At first I just thought my computer was acting up, but I play every other game site and browse many many other websites. Everything else works perfectly. It is only Pogos Spades game that freezes me out of the win and if I close the page and go back in there is no problem with anything until suddenly after playing for a long time I can't get the winning prize when I win. I am very disgusted with POGO and plan to not renew my membership when this year is up. I would gladly join in a class action suit against them.
i am with pogo since 10 years and now i cannot get in bingo luau.
my name is lise puro - paul'saccount and it is pauli 841
plpr40@gmail.com
i won the jackpot in sweet tooth 5 days ago, and the same thing happen. Pogo won't even write me back on it. I'm going to every complaint site there is. I know it won't get me any money but at least I can prevent someone from paying for a membership. Why should we paid for anything if it's a fake.
I too was notified that I won A $2000.00 jackpot on 2/7/12. I have my claim form and I guess the confirmation number from Club Pogo. It's been over 2 months now & I'm still waiting. Their support staff is a joke. I hope any winners that recevied their prize money can tell us their stories.
I HOPE POGO DOES GET SUED! POGO IS A CROOKED GAMING COMPANY! THEY RUN CROOKED SOFTWARE! CHEAT PLAYERS! INFACT POGO IS WHERE PLAYERS PAY TO GET RIPPED-OFF! I REALLY HOPE THE CLASS ACTION LAWSUIT DOES SOMETHING ABOUT THEIR CROOKED CHEATING PRACTICES! POGO IS A SCAM! AND I HOPE THAT SOMETHING IS DONE!
I have paid you twice to be on pogo. My password is
housevass@aol.com and you insist on using toughsidna994
as my password.
Would you please straighten this out.
I want housvass as my password since I started pogo.
Nadieon Wasserman
housevass
I agree Pogo is a scam. I have tried to cancel my membership several times. I do not want my credit card charged any moer. I have notified by bank that handles my credit card. I have also notified the BBB. The following is my home adderss: Frank A Terrell Jr, Retired Air Force, 2823 Meadowlark Lane, Tyler, Texas 75701. E-Mail: usafe8@yahoo.com. Pass code: 8ball8. If you are legit you will answer by E-mail to me.
For all of those complaints about jackpots then you should all read a few of the players comments on POGO. Alot of people have started tracking the winning names and over half of them are coming up as temporary member. Which according to POGO they are not supposed to be able to win the doubled jackpots. So you sll should check it out. POGO member since 2008
Playing games and get booted off. A player told me she was an intern and to hold on, then I was booted from the game on more than one occasion. I've been playing Spades on club pogo for almost 3 years now and notice fixed games by club pogo workers.
annoying video game!
All and all the game is cool, like the graphics and the expansions on Hogwarts, but there is a lot of problems. For one thing that drove me nuts was in the game when you have a task to do, Harry Ron and Hermione never shut up. They keep repeating them selves over and over and over about what you’re suppose to do. It’s not like every 5 minutes or so, it’s honestly every 5 seconds. Did the programmers do this to annoy every one really, do they constantly need to repeat themselves. I’ve played all of the other games and they were great. In all the other games when you didn’t know what to do, you looked in your remembrall and the tasks are listed, that’s good enough for everyone. This one was extremely annoying. Half the time I kept the game on mute. Now in all of the games, you’re supposed to explore and find chests that obtain wizard cards. But in this game if you try to explore, Harry Ron and Hermione again keep repeating themselves on what to do, even when you are all done with the tasks for the day and just want to explore before ending the day, they keep saying I’m tired, or there’s nothing else to do lets go to bed over and over and over. Again Not like every 5 minutes but every 5 seconds.
Another huge issue is that after finishing your tasks a message pops up (if you wish to stop exploring and move on press select and then activate the end day option in the task list.). Over and over and over. I can barely see what’s in front of me, because it takes one third of the screen. It honestly pops up 4 times every minute I counted. Do I constantly need to be reminded through the whole game really? In the other games a remeberall shows up in the corner, to tell you to end the day. This game also has that so why do you have that message pop up every 15 seconds it’s annoying.
There were a lot of glitches to. A lot of bad programming I want to say. I had 10 Wiggenweld potions(increases your stamina) in the beginning of the game that I bought from Fred and George’s shop. After attending to potion class the next morning I had to pick up two Wiggenweld potions from Snape and give it to Harry, when I did that in my inventory said I only had two potions when before I had ten. The programmers couldn’t just add two, but now it deletes them and says only two. This one is just the beginning of the problems. I worked hard going back and fourth collecting beans to buy them.
Another problem is when you buy a bigger bag for the Dungbombs every book shelf you search normally had beans are replaced with Dungbombs. Even when your bag is full of 25 and can’t have any more they keep showing up. Not a couple of times, but basically more then half the shelves have Dungbombs now. Couldn’t the programmers make it so that when you are all full they stop appearing like it did before in the beginning when you could only have 5 of them, but no once you bought that bag they never stop showing up, making it even more difficult to get beans. In the other Harry potter games you can hit stuff to get beans like 4 or 5 of them. In this game you get one when you hit stuff. How can I buy stuff when they hardly show up.
Now, with my biggest complaint. I just finished receiving the Patronus spell. When I go to Fred and George shop to buy something you have to ask about the info before buying, and now when I ask the info, they don’t normally say what they used to say, on how much it costs it says nothing and nothing happens. I can’t even buy anything any more because there is bad programming. Also now in the store Fred and George ask you to find 9 statues with Hermione and 20 of these things that Ron needs to find and throw stink pellets in. I finally got the last three statues and when I’m suppose to get my third upgrade for Hermione from Fred and George I click the button that’s supposed to activate it to be mine, it Doesn’t work, cause again nothing works when I click the button your suppose to, to get the product. Now with my biggest disappointment I finally threw that last stink pellet in the thing that Ron needs to find. And again in the same shop when I’m am Ron ready to get my last wizard card for completing the task, its goes to a cinema screen mode as if it was going to be given to me and it freezes. Is it to much for the game to handle when you finished both quest at the same time. I cant even go in the shop and switch my characters around I need to step out side the door pick my character and then enter, where before you could switch back and fourth with the characters with no problem.
Its not like I have a bad disk or anything, the game is like that. Even the side quest on finding lost items and bring it back to the bulletin board, I can’t do more then one in one day. Even when there’s a list bigger then the amount of days in the game.
It honestly seems to me this product wasn’t finished on the cut off date and was sent out with all the problems and with that repeating stuff, I feel like someone made it like that to annoy every one. I can’t understand why a game that’s really cool and good graphics and great story line and well put together in the big picture, have so many issues and bad programming. The game has annoyed me to the point that I have to complain about it just to vent out. I never complain about anything but these problems irritated me so much I don’t want to even finish the game even though I played the other 4 in a row. Hopefully EA will take this seriously and tell someone that’s important or something to let them know that there is a lot of problems to fix it, before they make new ones, cause I heard a box set of the first three games of Harry potter are coming out, so if you don’t want your game to be irritating, and annoying I would think about these complaints.
and thats when they work at all
EA have gone ###ing ###, iwas playing on legendary and i won on ultimate team i had won. but then it said straite after tyhe game that the connection had lost i was really not happy so thats why i have sent this complaint. GET IT DONE!
I complain about a different game. nfsmw. There is so much effort put in the game like graphics and sound effects then everything is messed up with some of the most unrealistic trash.
If they want to increase the level of difficulty, then there are many posibilities they can use, but the crap they put in is absolutely cheating.
This was the last game that I've purchased. I found that some of the other games have the same problem. I rather support other game makers.
Does any 1 no why comand conquer 3 kanes wrath doesnt work on x box live online... thats not far it is suppost to none of my friends nor i cxan play it online.
not all club pogo games load
Hello, I signed for club pogo games on [protected] for the year... I paid the $39.99 and all the games won't load... I'm paying for something that i can't even play... I always get please wait game loading and i get noting... Some of the games work... It just depends on the games i choose to play...
my complant is diffrent my front page doesnt come up it does but its blank no photo or fav game list I do get top heading and click on friends that provides my games onthe side I click on then can get into my games but very fustrating I would appreciate any help ty my pogo name is helene1820
i too was able to play on pogo for a while and suddenly i can't fet into the game-states downloading and nothing happens or says my java isn't working or can start a game and suddenly i have a blank screen. been a member since 2006-what's going on?
all the games i play says game loading and it doesnt load at all . can not play any games there for cant get my badges
Pogo will not allow my games to download. this is the fourth day & I am frustrated. Please help. Thank You.
My wife bought Pogo and cannot connect
Like everyone else, I am disapointed with club pogo. I love playing Phlinx, but my game want load, althought they took my membership fees for the year with no problem. I am concidering canceling my membership. Good luck to all, this is about my fourth comp;aint. Newberry141
Why can't I load checkers on pogo.If we're gonna pay for it, why can't we play it ?
My games won't load. It is frustrating! I feel like I wasted my money.
my pogo games will NOT load says, , , , CANT LOAD IMAGES WHY
Please tell me how to renew my club pogo subscription. I can't seem to find any way to do it. Thank you.
fraud and cheating!
This game, NHL2017, is a complete rip off. EASports' website advertises all these large changes in store for this year's version, however they don't mention that the changes are only in console versions of the game. The PC version remains almost the exact same as NHL2017 with (slightly) updated rosters. Being swayed by hype of 'revolutionary' new gaming concepts that make NHL2017 "the most realistic hockey experience ever" (IGN) I purchased the game, took it home, and installed it. I played a few games and found that the graphics, sound, and rosters were exactly the same as last year (rosters as per latest downloadable patch). A friend purchased the same game for PS3 and invited me over to play it with him. Playing the PS3 version I found that the screens, graphics, controls, rosters, dynasty mode, create-a-player, game modes, and even the jerseys worn by the teams (updated for the NHL's new-look jerseys) were different from the PC version I had just purchased that same day. I have spent some of today looking around EA's website for an email to complain to, but to no avail... there is NO contact information unless I am a member of the press. I looked on their downloads page to see if there was any downloadable content to "de-crap-ify" my version, but the latest download for an NHL game was for NHL 2017... I then played a couple more games to see if I was just being sensitive and the same AI flaws (this same tough new AI advertised on the website) as NHL07 were hugely apparent. Don't buy this for PC, under any circumstances...
Account Hacked and they have non resolved and it been over 6 months!
The total amount of money spent this past Christmas on Microsoft points to redeem for EA sports FIFA 12 coins was $450.00. My sons FIFA account was hacked in Dec 2017 and all his coins and players/team(s) stolen. I contacted your EA sports help line. After approximately 1 mo. of investigation they replaced the hacked coins in his account/gamer tag. Within a day, the account was hacked again! I called again, explained what have had happened. They confirmed that the company was having security issues. EA rep provided me instructions on how to create a new gamer tag. I was told to call back once I completed so coins replaced in the NEW.
We recd email approx 3 wks ltr that the coins were replaced. But going into his new gamer tag, there were no coins. I called again and explained and it seems that the coins were placed on the wrong gamer tag account. The coins were placed in the old gamer tag – the one that kept getting hacked. Several more weeks passed, and my son received an email saying that they conducted a review and no coins were hacked from the NEW gamer tag. They are correct. No coins have even been hacked in the new gamer tag. The old gamer tag was hacked and per EA’s recommended approach, a new one created and the coin were to be replaced in the NEW one to avoid the hacking issue that occurred twice on the same gamer tag.
I called again on 4/16 and they agreed they made a mistake and would resolve. I have placed calls on the following dates to get status and still no resolution – 4/18, 4/19, 4/27, 5/2, 5/8, 5/16, 5/18, 6/11. I send emails to top executives in ea 3 times and no response.
I finally open case with Better Business Bureau and Ea finally contacted me for resolution. They have replaced half the coins and one month later they still have not replaced the rest. The are now just offering a free video game for compensation for the remaining. THEY ARE HORRIBLE AND CLEARLY DO NOT CARE ABOUT THE PEOPLE SPENDING MONEY ON THEIR GAMES!
They do not deserve our business!
"you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically "
During the recession it is proven that the Entertainment industry always has and probably always will thrive. Video game sales have risen steadily over 13.7% for the past 6 years.
you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically and these companies inside the US are just as screwed. So yes they will rob you any chance they get, i have had EA bill me for products and services I have never recieved. BE extra careful with your personal info these days. There is gonna be alotta starvn people soon and they will do anything too stay alive
What it comes down to is EA has decided to deceive their loyal customers. I've been buying the NHL games from EA since 98. Thankfully I didn't buy 07. I now have it as it's been renamed to 08. I've supported this company when they were making games for the Amiga! They've made thousands off me through all their games. I won't be so quick to support them from now on. It must be nice to be so big you can !@%$!@% on the people who put you there.
poor service!
I brought a years subscription from club pogo and they sent me an registration code confirmation. It says click on the link below to claim your game time. Well, the game time code they gave me, is not letting me through to play pogo games. As a matter of fact i cannot even get through!
Beware!
July 9, 2011 1:01 AM
From:
noreply@ea.com
To: lisadanny@frontiernet.net
Dear laorioles,
Your Electronic Arts Pogo account has been suspended for violating the Terms of Service for Electronic Arts Online.
Violation: Use of inappropriate language
Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable. Hate speech is not tolerated.
Chat Log:
laorioles: Suspension sent for TOS violation inappropriate language
laorioles 04:51:46 43 ###
they sent me email at 101 am saying i said 43 times however they sent email at 4:51 pm i was not at home i was not even on internet at that time i was on internet around 10pm until kick off 1 am ...even if i said ### uncensored room you say them words that what pogo told me when you daily they pick rooms for you i was told when you do not like what someone says mute them pogo never kick any one off when they use those words on me i really need help against pogo to remain club pogo member thank you
IF OTHER PEOPLE CAN SAY WORD ### WHY CANNOT I SAY IT... IF ANYONE ELSE READ THIS GO POG GO UNCENSORED ROOM SAY ### NOTHING HAPPENS AT ALL THEY WORDS SUCH ### ###ING ### POGO SAYS TO MUTE THOSE PEOPLE NEED MORE UNCENSORED ROOM WHEN COMES DAILY PUT CETTAIN PEOPLE IN THOSE ROOM IT NOT FAIR I MISSING YESTERDAY DAILY TODAY DAILY AND DAILY BINGO NOT FAIR
iplayed pogo fortun teller bingo she said i see great thing laoriole future i said Bull ### you would bnot know future if god whisper it in you ear about me i also said ### 6 number not one at soem begging of games i did not harrase or cammt to another club pogo member when other said slander to me pogo just muted them i not being treated the same way they have mute button
i have no attitudebut just wondering why the smileys don't work at the bttom of the page. thankyou very much i hope it can be fixed fast.
all games say that I cannot play them. reason being I am bared due to prior behavior. whats that? all I have ever done was play the games. I am too old to be playing childishly. I want pogo BACK...
I know what u mean I paid by money order thru Paypal & it wont give the right code either I've been on the phone & comp. For days & I'm getting nowhere I want my money back or activate my account I"M VERY UPSET ABOUT THIS ALMOST 44 BUCKS DOWN THE Drain!
Lets chat please, this is no way to treat customer.
I got no answer yet. I need to talk live.
spades won't let me in to play!
I go into spades and it does everything it suppose to do, but it wont go into spades for me to play. It just stays there it say java, but then it just stays there . That's no cool cause i paid $5.99 a month and for this to happen that's not right. pogo can you please resolve my problem. now the e-mail i usually use is [protected]@aol.com. e-mail me there telling how can i go into spades and play cause I've been playing spades on pogo since 2005, and this is the first time this happen. The crazy thing is that i can go onto any game in pogo right now but not spades, why? That is my question.
I think your dealing programs in all your card games stink to high heavens. They are not realistic. In real life all the games I have played, ie. Pinochle, Texas Hold'em, Solitare, etc. never in all my life have I ever seen hands that are dealt like in your dealing programs. I think you should go back and re-program your dealing programs so they are more realistic. It's nice to win a card game, but not when the dealing is so slanted.2e735
[protected] pm til 1245 am, high roller texas hold poker, the spin did not add my winnings to my total score, trying to scroll mini's did not work either, lost 1000's of tokens, sincerely, clubpapers
unauthorized charge from bank acct!
I received my bank statement, & was charged $39.95 on June 25, 2007 from Pogo, which I never authorized. There was no number to contact them. I tried several times to send them an email to explain this charge, but never received an answer. (POGO/WWW.EA.COM CA).
charge3d 2 months at $5.99 for games within 2 weeks. fix or cancel. dont over charge the little people!
u charged my card 2 times in 1 month fix or i will cancel. i am not paying 2 payments for 1 month service. 1 charge on 06-08-10. also06-21-10. $5.99 a month not every 2 weeks. reply at email address. thank you! not happy
You charged my account twice not 39.99 but 43.39 and $1.00 Please correct this error.
Thank you . Lois McCourt
I ALSO HAVE RECIEVED MY CC STATEMENT.. FOR 39.99 I BELIEVE THEY HAVE CHARGED FOR YEARS ... WHAT DO I DO... THANK YOU BRANDIE
August11, 2008
To Whom It May Concern,
I don't know if this is the right place to do this, but i would like to cancell my membership. I'M being charged each month and i don't use the service. So i do hope you can assist me with this or know you to refer this to.
Thanks A Lot for your assist,
Ms Mary Ruffin
I have been charged 3 Years in a row for pogo services I have not used nor have I authorized the charges. The bank says the only thing I can do is close my account and start over and get a new card. I have emailed pogo several times requesting that I be taken off that list that I do not even play anymore and dont have the internet. Is there anything else I can do?
HI had a charge on my credit card that i didnt autothrize for $39.99 i found it when i got my statment i was looking at it.. I card the credit card and cancelled my card they sent me a new card in 5 days they said they are going to dispute it with ea aka pogo.. Does any one no a number i can car to report the fraud? thanks
steve
p.s i dont even play games on pogo .. never ever..
call this number [protected] we had a billing problem too
jackpots are fake!
On June 12, 2007 I won a Jackpot for $3,611.12 and they won't pay. I have never used any automated device to play any games. I wouldn't know where to find one or how to use it. I don't cheat! According to Pogo they don't have to payout the winnings because I used this type of software or device. That is low, I have been a member for years and have never cheated on any game. Please read attached response I received when I asked what happened to my Jackpot...
Response (Elysia) 07/11/2007 05:06 PM
Hello, and thanks for contacting us. Unfortunately, this account has used an automatic playing device in the past, and thus the prize has been forfeited. In many of those cases the person sharing someone else's account is the one that used the automated device, with or without the knowledge of the primary user. Such an occurrence could have been at any time in any game and is unrelated to the game and time in which the prize was won.
In any scenario, we do hold the account owner responsible for the actions taken on an account. You are welcome to create a new account, and as long as that account does not ever use an automatic device, it should be eligible for prizes in the future. Please take care to always log out of Pogo when you are in a public place, and never, ever give anyone access to your account.
Please feel free to contact us back again or visit our help site at help.ea.com
Sincerely,
Elysia
Customer Support Representative III
Electronic Arts
It's all bull and this is a scam.
Pogo isnt worth the money anymore, they dont want us to get in contact with them. On my jackpot spin it said I won but wouldnt tell me what I won, when I get a dam wall paper it says that I won it. There support sucks as A woman I start with in pogo is crazy, she yells and cusses I get the warnings from them towel head mother ###ers in india. who want to close my account, but they did it once before and I fought them with the bbb and got my money back and opened my account again and didnt lose my tokens, Well if I get kicked out pogo better believe I will file another complaint. They protect her as she buys lots of gems and I just pay for clue pogo. That has what there sorry ### have come to as there only interested in making money selling downloaded games or gems. They have forgotten the people who made them by paying for club pogo all these years. Now if you dont spend more they dont care about you. One last thing I wish pogo would kick facebook out I dont have an account with them but some games wont let me pick my room because facebook libary is missing .Thats because I have facebook blocked thought I paided to play pogo not ###ing facebook. They will play hell getting any more money from me.
I made a song for you, my friend
I made a song that I will sing for you
Filling my life with many beautiful lights
And a thousand melodies
You are my paradise
I made a song for you, my dream
I made a song that I will sing for you, my friend
Falling in love with every part of your life
Until the end of time
I love you more
than my life
I wanna know you more
When you call me an angel
When you closely look into my eyes
Even though my love for you may fade away
I wanna give you more than words ever say
Cause I believe in you
And my song will fill the air when we're apart
Even though my love for you may fade away
I wanna let my words be true to the end of time
Cause I believe you'll never forget
and I won't forget the song in my heart
Every time when I was down
You always came around
And you love all the lights in my life
I am gonna sing forever
I am gonna sing forever
Close your eyes
I wanna give you more than words ever said
Cause I believe in you
And my song will fill the air when we're apart
Even though my love for you may fade away
I wanna let my words be true to the end of time
Cause I believe you'll never forget
And I won't forget this song in my heart
I wanna sing for you my friend
I wanna sing for you with all my heart
I wanna sing for you my dream
I wanna sing for you my..
I agree that is why I use a program because if they are going to accuse me of something. I better be doing what I am accused of, because you never win the prize otherwise. It is stupid if you ask me. They have no proof of cheating just saying it, but they got the money to win if taken to court.
Pogo euchre is ###ing ###. I am so tired of their crap. How can you lose 20 games in a row? That would never happen in real cards. Also, If you make a mistake and miss a trick, Pogo punishes you. I guarantee, every time that happens, there will be a ### slide and you will lose the rest of the tricks and game. And, when you are on a 20 game ### slide nothing works. You get euched all the time, even with 4 suit sometimes, your loners never go through and you get 4 suits on every deal. When you are a win, anything flys--you can call it with one and your p has the other 4--that kind of ###. Also if you get euched, you get ###ed. Guarnateed--if you get euched 9 times out of ten, you will lose the next few trucks and the game. ITS NOT ###ING REAL AND YOUR PERFORMANCE JUST DEPENDS ON WHETHER THOSE SNOT NOSED PIMPLY FACE LITTLE DROOLING POGO PROGRAMMING ### ###ERS HAVE SNORTED THEIR COKE FOR THE DAY OR NOT. I DREAM ABOUT GETTING ON A PLANE, WALKING INTO THEIR OFFICES WITH A SHOTGUN AND BLOWING THEIR LITTLE ###ING SQUIRREL NUTS OFF.
well, too bad cockmonger is a a homophobe..but
My issue with pogo is different. I have played online for more than 12 years and have a screen name, biggaybear for the last ten years.
This week, NOT BECAUSE OF ANY INGAME ACTIVITY, but solely for my name, they banned me for life without appeal.
pogo sucks the ###ing ###
pogo sucks big fat hairy dick...in their case tiny pencil dick ###, you ###ing ###, you robbed me and won't pay so ### you!
hi i want club pogo forever i dont want to buy it forever ok i so piss off at pogo .com for not leting me have club pogo forever would u sue them for 1, 000000000000000000000000000000000000000000000000000099.00 for me please love shaina mcdermott that is piss off at pogo .com
If you can't beat them, join them!
http://www.pogocheats.net
enuff said.
id love to ### a ### in the butt
can't contact them about games
Why is it that pogo.com won't accept complaints? I pay good money to play their games and their games won't play? I enter into the game and i get screens over screens; slow play; get booted; i pay $35 a year to play their games and i can't get to play? Why should i pay to play games i can't play? More importantly, why can't i contact them? There is no icon to contact them. their "winners" never respond when you contact them as to they won? Are the winners pogo employees? I've played with them for years and have yet to get a "winner" to talk to me even when I'm in the "same room". Is pogo a scam?
I went on one day on POGO and they come back and said wrong screen name, wrong password - wanted to give me a new one - I had alot of points on my name - I cannot remember what screen name I used but I know it had part of grandmamcc@mchsi.com and a password of fo---1932 - they say wrong screen name. What is with POGO anyway?
grandmamcc@mchsi.com
my email has been change from mizlue@verizon.net to mizlue@fronier.com could you notify someone that would HELP me. thank you
Here's a reason, perhaps, why you cannot contact them.
It happened to me.
I complained about their civil rights violations too many times; they considered it "spam" and shut off my accpunt email (at several POP3 accounts, I might add).
Then when I had trouble with the scoring in my games of scrabble for more than two weeks, I could not complain because my email had been cut off and silenced.
They shoot the messenger for the message.
I canceled my paying pogo.com account, AND RECEIVED CONFIRMATION OF THE CANCELLATION---which I guess is something new from all the complaints I read about cancellation not being honored by pogo.com.
I would suggest all those adversely affected cancel their accounts; why pay the piper to keep skewering you all the time?
Lost my sound two days ago. Can't find out how to contact Pogo. Like some others I have bought a 1 year subscrp. And now I start having problems. I can go to other web sites and the sound works perfect. Now that they have my money, I dont think they are going to do anything to help.
Why can`t i play pogo games.i am a paid member and when i try to play a game ( all games) i keep getting an error message saying can`t load images.
I DONT NO WHATS HAPPENED TO THE SITE, i HAVE BEEN A MEMBER FOR 10 YEARS ALWAYS HAVE EVERYTHING UP TO DATE AND IN WORKING ORDER BUT ABOUT 10 DAYS AGO THINGS CHANGED ON THE POGO SITE, ALL I GET LATELY IS ERROR CODES, I CAN GET ON THE SITE PUT CANT PLAY ANY GAMES. I GUESS ILL HAVE TO CANCEL MY MEMBERSHIP AFTER 10 YEARS...SURE WOULD LIKE TO NO WHAT HAPPENED?
i enjoyed playing pogo for free. then i paid for membership, now i cannot play at all. you keep telling me i have to have to install java. i already had java set up, so i took it off and tried to upload your version. still i cannot play at all. i will not be charged for not being able to play at all. if you cannot fix this problem, please do not bill me for membership. i really miss playing, but i will not pay for something i cant use. lease take care of this asap.
I emailed Pogo because they did not send me my 250.00 prize money. if you start at the bottom of this email and read up you can see how they get out of paying ... i never did get any more response from pogo or ea sports. and still have NO CLUE what they found on my computer? how did they look in my computer? what the HELL is going on ? how does POGO know what I have on my computer?
http://dontmesswithnana.wordpress.com
Does anyone know whats going on with Pogo. It just beeps at me when I try to play a game?
I CAN NOT EVEN GET IN. THEY SAY MY PASSWORD IS WRONG. SO I HAD THEM SEND ME MY PASSWORD. THE SAME ONE I HAD BEEN USING IS THE ONE THEY SENT. SO WHAT IS WRONG? IS THIS A BIG SCAM? IF I DONOR GET A ANSWER I AM GOING TO THE BETTER BUSINESS. MAYBE THEY CAN FIND OUT WHAT IS GOING ON.
I won the jackpot, but they wont pay!
I won a jackpot which was doubled since i have been a member for 4-5 years now. Finally after doing all the links and giving them all the info needed the page said to wait 60 days well 60 days went bye and i emailed them which took at least 6 different times because all they had was some crazy automated email reply then then send me email saying i wont get the money that at some time during my member ship i have cheated, and that it may not have been me but maybe someone using my acct. thats a dang lie and they don't have to prove it they said. I like to play games on the site and never played for the jackpot. If they aren't gonna pay people when they win then don't have it.
I play Turbo 21 and often am given 1, 000 or so points less than I have won. The game scroll at the bottom of the game lists points before I am even done!
I have done the two weeks trial for pogo games and won most of the time on Monopoly game, due to not being able to afford to play these games as a member, you can't win maybe on game out of ten. Got to marking down how many times the robots landed on each others properties and on the properties that I had bought they landed on each other 38 times to me 11 times. Someone please tell me what wrong with this picture how can you get your points to move up when they cheat you out of getting these points just because your not a member. To me this is not right, people like to play these games but can't afford to buy. and you can't play but only a few without being a member we should be able to play the same amount of games as those that pay. Me I like playing the hidden game objects but they just let you play a few and want you to pay to play more of it. give us people a break that can't afford to pay a chance to play these games also.
One of their games caused my computer to crash and now two of their games are corrupted, with Internet Explorer preventing them from opening. There is virtually no way to connect with Pogo because they direct us all to 'forums'. What is the point if a company is hiding behind no contact? I would like to cancel my subscription, but again - how on earth can I do that if I'm blocked from being able to contact them? I find this disreputable and questionable for a company to not make themselves available to paying clients.
i won on pogo 12/12/2009 they are paying for cash that 4, 999 double spooky slot they said will check 60 days i talk mark, macy i on recent winner now they took off my was on it i real winner all want is cash prize i won
many of the games fail to load and give an error message these are often the badge games but also many of my favorites such as mah jong garden
I have been a Pogo Club Member now for 4 years - just had my membership renewed in December. For two days now I have been unable to sign in, my desktop icon no longer will log in, I get messages that my password is incorrect and I do not receive replies as to what my password might be (I haven't changed it). They tell me that I do not allow cookies and I have been through all the changes under Tools. I am totally frustrated. There is no phone number for me to call. I would love to hear from SOMEBODY!
Pogo has suspended my account for inappropriate use. Have no idea what they were talking about. Then I received the following e-mail: We have determined that your account name is in violation of the Electronic Arts Online terms of service. As a result this name can no longer remain active on pogo.com. As a valued customer we wish to offer you an account name change. This will allow you to keep your stats, tokens, friends list, and badges while operating under a name that is in compliance with our terms of service.
Screen Name: SKPCOON.
I have been a member since 2001 and have used this screen name so why after 6 years is it in appropriate? I have been trying to contact pogo or EA customer service to no avail. Does anyone have a way to contact them? Or have had this experience?
Like so many other people who have written to other websites: I won a $5.00 prize on 01/31/2008. They sent me a confirmation email and I immediately filled it out anf returned it. On 02/15/08 I was sent a letter saying they had decided I had used a "cheat program" or "auto-run" program. I immediately responded as saying not true. They apparently think they can accuse you of any thing and get away with it. I filed a complaint with the Better Business Bureau and with the California Attorney General's Office. I have asked for all information under the Federal Freedom of Information Act and Pogo has ignored that law.
This is a great scam and apparently it is legal. They refuse to suspend you because then they can be prosecuted by your credit card company. I intend to notify the FCC next... somebody must know of a way to stop this scam and libelous behavior of an incorporated company "acting in bad faith".
i hate to keep bothering you, but once again today i did not recieve a badge, the cloud cover badge. i paid 16 gems for it and fullfilled what i was to do within less than an hour. i was to recieve my badge and i think 1, 500 or 2, 000 tokens? i'm sure you can check my acct. user name faithann51 password is rusty. thank you. faith brandt
it keeps telling me theres a firewall up and theres not 1 on whats with that i paid to play club pogo and cant play im disabled and thats my entertainment.
it is all a big huge lie!
Hey everyone, I wanted to send you some information I found out today. I hope you will pass this to every pogo player you know, so pogo knows we are on to them. Today while playing in Mahjong, I noticed someone had won another jackpot and the winnings were doubled, meaning they were a member. Well my curiosity got the better of me, so I added this person to my friends list, and followed them into the room they were in.
When I got there, the room was in a buzz, Marilyn33C was not talking to anyone, and it showed this person as a watcher but when you sat at the table you could not see Marilyn33C. Hmmm, gets stranger.
Come to find out this person is not a member, but playing under a guest pass. Now how did they get the double jackpot, or did they get a jackpot at all. One of the other members who was mad, started checking out all the past winners from this week.
It's seems that NONE of them are members, but playing under guest passes. So who are these people, do they exist, or is Pogo just playing all of us as fools. I have since emailed pogo to let them know we are onto them. One of the other players in that room is notifying the FBI. This is serious folks, Pogo takes our membership money and I will admit I have more then received my portion of fun from the cost.
But the big picture is that they tell us we have a chance to win this big Jackpot, which many of us could really use, and then we find out it is all a big huge LIE. I am not sure where to go from here, but I wanted to let all my friends in pogo to know what was going on.
So please send this to everyone on your list, who knows maybe we'll start winning!
I am still having trouble signing in to the web site with my paid account, but am able to log in with my other account that is not paid. Now i see why. I am just quiting, not worth the aggrevation.
POGO players be warned: I've played games with people that set their own rules so they never loose a game; many people quit when they are losing so you end up playing the computer; a few told me they use to be members but the site automatically charges your credit card and they couldn't contact anyone at POGO to stop the payments so they had to call their bank; the computers occasionally kick you off while playing so you have to keep a record of where you are playing in order to get back in; and some players can be rude. Play but play with caution!
I recently won the five dollar gift in the jackpot, about two weeks ago. Today I got an email stating that my prize of five dollars was forfeited because I was "cheating". After that, I think they are full of it. I don't think they give out prizes to real winners, and when they do, they claim they are cheating. I have never used an auto, nor do I know what the heck they are. Not to mention I always chat in every room I'm in, and I am running on Windows ME. If anyone has Windows ME still they know there is NO software that is compatible with it anymore...Pogo is a hoax.
Pogo, is the worst that I ever came across as far as customer service is concerned. They cheet you out of Jackpots, They take your money than toss you for stupid reasons so you can just sign up again under another screen name. Will not here any arguement that you have and the word no is all they know.
If anyone has made any progress in a law suite, I would love to join the fight !
Time and time again they are cheeting us and say we are the one's cheeting this is plain old B.S.
I have never came across such a bunch of un- proffessional's in my life. We need to do something about them.
I have never came across someone who has won a jackpot it's plain old sad that they cheet us and take our money.
Thanks for reading this.
I am concerned. I have been playing in multiple common gaming rooms and not once have I found a winner. Many of the players are complaining that who ever wins doesn't seem to appear again. Call me crazy but I have won big jackpots at the casino and trust me once you win you don't go away. You come back to play some more. I have checked the profiles of people on line and have yet to find a jackpot winner. If Pogo is only to have fun I can accept that but it is wrong to tell people they can win a jackpot if one doesn't exist.
Pogo.com doesn't have a clue about Customer Service. Expect your questions to end up unanswered. I've been attempting to contact them for 9 months, regarding my previous screen names. I explained I'm trying to locate old pals, they knew me under my previous name which pogo will not let me change back to. Pogo refuses to respond to emails, phoning their office is a lost cause. Years ago pogo would allow players to change their names (daily)...when ea.com got involved, without warning they changed that policy. They won't let us get back our old names, nor will they address customer issues.
The spiel means nothing. So what if this person is in a room and is a watcher and does not chat. I rarely see an uproar over any Joe Schmoe not talking, or watching at a table; let alone a jackpot winner! Frivolous complaint right there. I see you say nothing about non jackpot winners, so it's okay for everyone else and not jackpot winners?
And people win on guest passes. SO WHAT? People are allowed to win on guest passes. Picking one random person and commenting on pogo cheating, is not proof!
Also following this person, is Stalking! Not good to encourage people to break the rules.
cannot access club pogo
Have been playing long time. OK . Suddenly, I can access Club Pogo, access games I like and when I start to play with game on the screen, I click on an icon and my mouse does nothing! There are some games where the mouse works. Have been trying to get help for days now. Please Help!
Why can't i access games when my account is paid in full ?
can not get pogo games
i have been billed twice for the same thing
I have lost my Club Pogo and cannot find out how to get it back.
Remove membership from Club Pogo
I cannot get into pogo that I paid for...WHY? My subscription is paid up
went into the internet and cannot get into my account with club pogo
being charged twice a month for two accounts . I only have one account
I am a club member and was vwey happily playing Hog Heaven today as usual. After a long time of waiting I finally hit five Kings for 100, 000 tokens. I was complimented by Pogo on the right hand side. I stroked the five kings, my screen changed and on return I found I had not been rewarded, my total was the same as before.
Is there any way that I now can have these tokens? I would greatly appreciate it.
Grammuffin 1350
TODAY 9/23/13 MY GRANDSON AND I WERE TRYING TO PURCHASE pogo GEMS, WE WANTED 50 @ 3.99, SOMEHOW MY GRANDSON GOT 1000 @ 55.99. I HAD STEPPED AWAY FROM COMPUTER AND WHEN I CAME BACK I SAW THE ERROR. I WAS UNABLE TO CONTACT POGO, I DID SPEAK TO EA BUT NO HELP M I CALL MY BANK AND WAS TOLD TO CONTACT POGO WHICH I COULD NOT GET A PHONE NUMBER FOR BILLING OR ANYONE. NTHIS IS MY LAST RESORT, IM 75 AND LIVE ON 600.00 PER MONTH, I DO NOT HAVE 55.99 ON DEBIT CARD SO MY ACCOUNT IS REALLY MESSED UP AND I AM NOW IN THE MINUS AND WILL GET A BANK CHARGE FOR THAT. IVE BE A MEMBER OF POGO FOR 10 YEARS AND NO PROBLEMS, PLEASE HELP ME I DONT KNOW WHAT IM GOING TO DO.
league bowling in temporary room and advertising jump numbers
This league called the tazzmaniacs are setting up a league in temporary room 239 and we feel that pogo should address this problem asap and we cant have no fun here because theres way too many of there members here.
We feel pogo should address this problem and please we need your help asap. Pogo should address leagues rooms and start times and designated lanes times for leagues.
Thank you
This is a response to JOe Halsey:: Sorry you feel this way about leagues coming into what you are calling your room. Don't know if you are aware even league members pay dues to play pogo. If the league is kind and well mannered, please allow them to play without complaint. Believe me as a league owner I would much rather have a members room to hold league games in, but it is very hard to find rooms where you can hold tourneys, that other leagues have not already claimed.
I have a problem I have an account with Pogo that is paid for and my sister in law and other of her family members who have pogo are sending me emails and sending viruses to my computer. I want to keep my account and was wondering if I can change my user name because they are following me and harassing me. Thank you, Lisa Habig.
I enjoy playing the games and have accumulated alot of tokens and hate to lose them on an account that is paid for but they know my user name and are harassing me.
Taking money out of my bank account!
I signed up for a "free trial" membership on POGO. They require my credit card info, just in case I decide to continue with the full membership. I cancelled before the "free trial" period ended (that was in November 06) and guess what?, they still have not refunded my money. I have emailed them SEVERAL TIMES and have not received even 1 response. They sure were quick to take my money though!
I am going after them through my bank & whatever other means are necessary!
Here is my warning to potential POGO Games customers... DO NOT SIGN UP FOR A FREE TRIAL! Only do so if you are absolutely certain you want to be a member.
inconsistent ratings
We purchased SIMS games SIMS and SIMS Unleashed, both rated G8+. To our horror, my 8 year old daughter found a gambling casino to set up in her house. This is totally unacceptable as it can only encourage this behavior as they grow older.
We are more sensitive to this because of existing family members who are gambling addicts.
My daughter noticed these SIMS games advertised in another retail store with different ratings - this time not G8+ but rated PG.
So are the rating for the exact same games? My wife purchased these games in good faith based on the G rating.
What do YOU propose to do about this as we are reluctant to allow our daughter to continue playing SIMS games.
Sincerely Andy Tascione
jungle gin is going off. this is the last game, off the games, of the ones i play. i no longer want to be in club pogo . do not take any more money out of my account. i am history! sculp12237@aol.com this is effective as of today! sam culp
I have had a bunch of problems trying to get into my pogo account ever since you decided to change accounts over and messed everything up. I dealt with customer support quite a while ago and they were supposed to fix the problem. I went in today and the problem ia still there. I have been a paying customer for a log time, but I am through.
I jut got a 19 minute. Penlty for quitting. Game i got stuck onthe ice teammate couldn't. Get me so quit i think that a bit of a joke
Thanks
Ross bates
I was playing Apex one game and got shot through a wall. If you guys can't fix your cheating issues then this game is done!
Starwars battlefront 2 has to many bugs instance getting stuck in the boat in kashyyk 2 the biggest complaint is anikan skywalkee why his he so overpowered he can win a game by himself. Its really killing the gameplay for me. Making the game boring
Have been a cutomer for over 10 years, but no longer customer service is in the pits
Why is it so hard to get a 98-99 player. EA you have to make it easier for people that aren't good at the game a chance without spending money to get one and make the solo challenges a actual challenge not a full game or pick up right were they put you at. Please give everbody that doesn't have a 98-99 player one. -RoaringSeeker66. Xbox
we have been trying to play pogo games for a bout a week...tomturkey4431 and proudtaffyfay879 will not let us sign in...says email is wrong and i know for a fact they are not...tomturkey44@aol. and gebaldwin45@aol.com...please fix your site..or give us refunds alot of the time the games dont pay the gems they say you will get..
I was on the phone, chat and downloading things and jumping through hoops for over 5 hours and the games still don't work. Waste of money. I want a full refund or I will sue.
Can't connect to pvp games. Updates 1.08 and 1.09 I get dropped going into the game. Did everything I could for troubleshooting. Can we get thugs fixed please. For Xbox one
can't get in to renew!
The link they put in my e-mail keeps coming up unavailable. Sent several replies but get same message and link. Do real people work there or not? I want to renew but how? Plz advise smb!
Up until a few months ago I had no problem with Pogo. Then they started changing things. Now many of their games won't load, you get kicked out of some and quite often a mysterious bug jumps in and you receive no points or badge. This has been happening too often. Everyone is right it is almost impossible to talk to anyone. I don't pay a subscription fee to search endlessly for a solution to their problems. My renewal is fast approaching and I DEFINITELY WILL NOT RENEW ! If they have as many players as they claim, then why is there only about 80, 000 to 90, 000 members playing. I used to love Pogo, now I HATE IT. I feel for the person that can't renew. I have had to over the last several years had to change my persona many times at renewal time. I have had enough... GOODBYE POGO.
I HAVE BEEN A PAYING CLUB POGO MEMBER FOR YEARS. IN THE PAST I RARELY HAD ANY ISSUE WITH POGO' PERFORMANCE, THAT IS UNTIL THE LAST YEAR. I RECENTLY HAVE HAD ISSUE WITH GAMES NOT LOADING, LOCK-UP IN GAMES, AND BEING BOOTED OUT OF A GAME ROOM! TONIGHT WHEN I TRY TO LOAD POGO.COM, I GET A "OOPS, SOMETHINGS NOT RIGHT. POGO IS TOO BUSY ! PLEASE TRY AGAIN LATER!" REALLY!?, WHILE THERE ARE NUMEROUS NON MEMBERS IN POGO.COM! POGO HAS CERTAINLY HAD MY LAST SUBSCRIPTION TO THEIR LOUSY, SUB PAR, GOOD FOR NOTHING SITE!
I need help with POGO=-YOU ABSOLUTELY CANNOT GET AN ANSWER FROM THEM-I HAD PROBLEMS WITH BEING CHARGED TWICE FOR A GAME-NOW THE PROBLEM IS WHEN I PLAY TRIVIAL PURSUIT AND IT SAYS GET READY FOR YOUR JACKPOT SPIN I NEVER GET ONE, AND THE TOKENS I'VE WON ARE NOT ADDED TO MY ACCOUNT!IT IS SO FRUSTRATING TO TRY TO DEAL WITH THEM-THEIR CUSTOMER SERVICE SUPPORT STINKS1! PLEASE, DOES ANYONE KNOW A LIVE PERSON OR PHONE # I CAN GET TO TALK TO A REAL, LIVE PERSON--I HAVE NO ADDRESS TO E MAIL THEM AT-IF ANYONE CAN HELP PLEASE EMAIL ME AT LorrTamm@gmail.com- WE NEED TO GET POGO TO BE RESPONSIBLE
I have a question that does not seem to have a place to go to, to get information. I made a payment via my cc and the payment was taken yet not applied to my account. Now it tells me my status will be interrupted if I do not renew. The money was taken from my card yet I am being booted out. WHY?
Don't try to complain about cheaters. I did and their answer was a reprint of an FAQ question on the previous page. They just don't give a damn. I went on Boggle Bash and there was the sound like a "coutdown timer" going off at a steady one-beep-per-second. I finally looked up up from the Boggle Board to see what was making the noise. With every beep, the message board flashed, "(player's game name) just found a seven-letter word." At the end of the game, that player had over 150 unique words. The other four players, including myself, had none. I looked at his profile and it said he'd played 54 matches so far and had found 21, 500 unique words. The average non-cheating player gets about 8 unique words a game - not 150! Pogo doesn't care. I guess all they want to do is collect their yearly dues from the players and then it's just every man for himself.
I need help! Please help me. I am a Pogo Club Member and since 10/24/08, I have not been able to log into pogo. I can log into any other web page, but it comes to pogo it telle me "page cannot be display". Please email me or write something that can help me.
Thank you,
spanky4_0_3
I need to cancel I never ok'd or authorized. I would like this resolved A.S.A.P.
this is the worst site. in fact i have had to contact my credit card company. i tried to cancel my subscriptionwithin the 30 day trial basis and of course it would not let me. i have tried numerous times to contact these people. on top of this i was charged a yearly charge and a monthly charge. these people obviously do no know what they are doing. also i was never able to access the hold em tables after subscribing. my computer kept putting up a block. i guess they knew better than me. i hate pogo and WILL NEVER ever go to that site again.
tRYING TO RENEW MY SUBSCRIPTION AND ALL I GET IS GOBBLEGOOK. WHY IS IT SO HARD FOR YOU PEOPLE JUST HAVE A BROWSER THAT SAYS "PAY SUBSCRIPTION DUES?" i've been on all afternoon andhave gotten nowhere. I cannot get any gamesa today, what' us?
the word search daily will not let me play i want to know how to fix this problem
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my complaint is that almost a year ago i wanted to unsubscribe from club pogo i sent an e-mail and still every month 10.00 was taken out of my checking account. i e-mailed a second time and still my money is taken and the 3rd time i ask for a comfirmation letter that they recieved my request to unsubscribe and not charge my account anymore and then i immediately recieved the comfirmation letter last month and then again yesterday $39.99 was taken out of my account. I don't know what steps to take except to change my account number. I think they are a scam just to get peoples money once they have your card number.
I agreed to let pogo games get 5.99 a month to allow me access to play their online games. I noticed they have taken 5.99 twice in 1 month. Is there any way i con retrieve that extra 5.99 to put back into my checking account? I feel i was purposely violated.
Seems like you had the problem solved. I dont see why your making a big deal out of this.