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Clarks Shoes / Web Site Fault & Lack of Customer Interest

1 United Kingdom

I ordered some shoes for my father. The web site noted an issue with the card - I re-entered it twice. On the third order I called Maria in Customer Care who told me that there had been no order and that she could not help me. I called my bank and was told that there were three orders - all at GBP 115 each - payable to Clarks.
The Bank advised that Clarks needed to send me a fax advising that they would not draw down the funds.
I had no receipt at all from Clarks.
On my next call I was placed on hold for over 5 minutes.
I then again spoke with Maria who said that she could not help me. Way to go on zero customer care!
I insisted that she look into this, and gave her the transaction numbers.
She insisted that she would do this later and call me back. I'm still waiting! I will never shop with Clarks again.


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